Perception and expectation gaps of information systems provider skills: The impact on user satisfaction

Information Systems Journal

Volumn 15, Issue 4, 2005, Pages 343-355

  Tesch, Debbie ^a   Miller, Ruth ^b,e   Jiang, James J ^c,f   Klein, Gary ^d  

^a XAVIER UNIVERSITY   (United States)

^b UNIVERSITY OF LOUISIANA AT MONROE   (United States)

^c UNIVERSITY OF CENTRAL FLORIDA   (United States)

^d UNIVERSITY OF COLORADO   (United States)

^e UNIVERSITY OF LOUISIANA   (United States)

^f NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Consonance; Discrepancy; IS skills; User satisfaction

Indexed keywords

EID: 25644444522     PISSN: 13501917     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2005.00201.x     Document Type: Article

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