Outpatient appointment scheduling with urgent clients in a dynamic, multi-period environment

International Journal of Service Industry Management

Volumn 15, Issue 2, 2004, Pages 167-186

  Klassen, Kenneth J ^a   Rohleder, Thomas R ^b  

^a BROCK UNIVERSITY   (Canada)

^b UNIVERSITY OF CALGARY   (Canada)

Author keywords

Hospitals; Patient care; Service improvements; Waiting lists

Indexed keywords

EID: 2542550530     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230410532493     Document Type: Article

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