How exact are psychiatrists' estimates concerning schizophrenia patients' service satisfaction? Results of a pilot study;Was wissen ärzte über die behandlungs-zufriedenheit ihrer schizophreniekranken patienten? Eine pilotstudie

Neuropsychiatrie

Volumn 19, Issue 2, 2005, Pages 52-58

  Pollak, Eva ^a   Strobl, Rainer ^a,b   Krautgartner, Monika ^a   Freidl, Marion ^a   Weißmayer, Elisabeth ^b   Korom, Janos ^b   Wancata, Johannes ^a  

^a MEDICAL UNIVERSITY OF VIENNA   (Austria)

^b Sozialpsychiatrisches Zentrum der Caritas   (Austria)

Author keywords

Patient's view; Physician's view; Schizophrenia; Service satisfaction

Indexed keywords

ADULT; ARTICLE; CLINICAL ARTICLE; CLINICAL PRACTICE; HUMAN; MENTAL HEALTH SERVICE; PARANOID SCHIZOPHRENIA; PATIENT SATISFACTION; PILOT STUDY; RATING SCALE; SCHIZOAFFECTIVE PSYCHOSIS; SCHIZOPHRENIA; VERONA SERVICE SATISFACTION SCALE;

EID: 24944455050     PISSN: 09486259     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (19)

1. Barker D.A., S.S. Shergill, I. Higginson, M.W. Orrell: Patients' views towards care received from psychiatrists. British Journal of Psychiatry 168, 641-646 (1996).
2. Distefano M.K., M.W. Pryer, J.L. Garrison: Psychiatric patients' and staff's perceptions of clients' satisfaction with hospital services. Psychological Reports 46, 1343-1344 (1980).
3. Gruyters T., S. Priebe: Die Bewertung psychiatrischer Behandlung durch die Patienten - Resultate und Probleme der systematischen Erforschung. Psychiatrische Praxis 21, 88-95 (1994).
4. Henderson C., M. Phelan, L. Loftus, R. Dall'Agnola, M. Ruggeri: Comparison of patient satisfaction with community-based vs. hospital psychiatric services. Acta Psychiatrica Scandinavica 99, 188-195 (1999).
5. Kilian R., C. Roick, S. Bernert, C. Mory, H. Matschinger, T. Becker, M.C. Angermeyer: Die europäische Standardisierung und die deutschsprachige Adaptation von Instrumenten zur Erfassung der Ergebnisse und Kosten von Versorgungsleistungen für Menschen mit schweren psychischen Erkrankungen. Gesundheitswesen 63, Sonderheft 1, S27-S31 (2001).
6. Landis J., G. Koch: The measurement of observer agreement for categorical data. Biometrics 33, 159-174 (1977).
7. Leimkühler A.M., U. Müller: Patientenzufriedenheit - Artefakt oder soziale Tatsache? Nervenarzt 67, 765-7736 (1996).
8. Merinder L.B., H.D. Laugesen, A.G. Viuff, B. Espensen, S. Misfelt, K. Clemmensen: Satisfaction with services in patients with schizophrenia and their relatives at two community mental health centres. Nordic Journal of Psychiatry 53, 297-303 (1999).
9. Mory C., H. Matschinger, C. Roick, R. Kilian, S. Bernert, M.C. Angermeyer: Die deutsche Version der Verona Service Satisfaction Scale (VSSS-54). Psychiatrische Praxis 28, Sonderheft 2, S91-S96 (2001).
10. Rentrop M., A. Böhm, W. Kissling: Patientenzufriedenheit mit stationär psychiatrischer Behandlung. Historische Entwicklung, Methoden und Ergebnisse im Überblick der internationalen Literatur. Fortschritte der Neurologie und Psychiatrie 67, 56-465 (1999).
11. Robinson D., M.G. Woerner, J.M. Alvir, R. Bilder, R. Goldman, S. Geisler, A. Koreen, B. Sheitman, M. Chakos, D. Mayerhoff, J.A. Lieberman: Predictors of relapse following response from a first episode of schizophrenia or schizoaffective disorder. Archives of General Psychiatry 56, 241-247 (1999).
12. Ruggeri M.: Patients' and relatives' satisfaction with psychiatric services: the state of the art of its measurement. Social Psychiatry and Psychiatric Epidemiology 29, 212-227 (1994).
13. Ruggeri M.: Verona Service Satisfaction Scale (VSSS-54). Patient Version Manual. Servizio di Psicologia Medica, Istituto di Psichiatria, Universita' degli Studi di Verona, Verona 1996.
14. Ruggeri M., R. Dall'Agnola: The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychological Medicine 23, 511-523 (1993).
15. Ruggeri M., R. Dall'Agnola, G. Bisoffi: Factor analysis of the Verona Service Satisfaction Scale-82 and development of reduced versions. International Journal of Methods in Psychiatric Research 6, 23-38 (1996).
16. Spießl H., A. Spießl, C. Cording: Die "ideale" stationär-psychiatrische Behandlung aus Sicht der Patienten. Psychiatrische Praxis 26, 3-8 (1999).
17. Weiden, P.J., M. Olfson: Cost of relapse in schizophrenia. Schizophrenia Bulletin 21, 419-429 (1995).
18. Wirtz, M.: Bestimmung der Güte von Beurteilereinschätzungen mittels der Intraklassenkorrelation und Verbesserung von Beurteilereinschä tzungen. Rehabilitation 43, 384-389 (2004).
19. World Health Organisation: The ICD-10 Classification of Mental and Behavioural Disorders: Diagnostic Criteria for Research. WHO, Geneva, 1993