Comparison of patient satisfaction with community-based vs. hospital psychiatric services

Acta Psychiatrica Scandinavica

Volumn 99, Issue 3, 1999, Pages 188-195

  Henderson, C ^a   Phelan, M ^b   Loftus, L ^a   Dall'Agnola, R ^c   Ruggeri, M ^c  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b CHARING CROSS HOSPITAL   (United Kingdom)

^c UNIVERSITY OF VERONA   (Italy)

Author keywords

Community mental health services; Patient satisfaction; Psychotic disorders

Indexed keywords

ARTICLE; COMMUNITY CARE; COMPARATIVE STUDY; HOSPITAL CARE; HUMAN; MAJOR CLINICAL STUDY; MENTAL HEALTH SERVICE; MENTAL PATIENT; PATIENT SATISFACTION; PRIORITY JOURNAL; PSYCHIATRIC TREATMENT;

EID: 0032981077     PISSN: 0001690X     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1600-0447.1999.tb00975.x     Document Type: Article

References (28)

1. KALMAN TP. An overview of patient satisfaction with psychiatric treatment. Hosp Commun Psychiatry 1983;34:48-54.
2. WARE JE, DAVIES-AVERY A, STEWART A. The measurement and meaning of patient satisfaction: a review of the recent literature. Health Med Care Serv Rev 1978;1:1-15.
3. HANSEN AMD, HOOGDUIN CAL, SCHAAP C, DE HAAN E. Do drop-outs differ from successfully treated obsessive-compulsives? Behav Res Ther 1992;30:547-550.
4. DONABEDIAN A. Evaluating the quality of medical care. Millbank Mem Fund Q 1966;44:166-203.
5. SORENSON JL, KANTOR L, MARGOLIS RB, GALANO J. The extent, nature, and utility of evaluating consumer satisfaction in community mental health centers. Am J Commun Psychol 1979;7:329-377.
6. ELBECK M, FECTEAU G. Improving the validity of measures of patient satisfaction with psychiatric care and treatment. Hosp Commun Psychiatry 1990;41:998-1001.
7. HOULT J, REYNOLDS I. Schizophrenia: a comparative trial of community and hospital orientated psychiatric care. Acta Psychiatr Scand 1984;69:359-72.
8. MERSON S, TYRER P, ONYETT S et al. Early intervention in psychiatric emergencies: a controlled clinical trial. Lancet 1992;339:1311-1314.
9. DEAN C, PHILLIPS J, GADD EM, JOSEPH M, ENGLAND S. Comparison of community-based service with hospital-based service for people with acute severe psychiatric illness. Br Med J 1993;307:473-476.
10. THORNICROFT G, GOOCH C, O'DRISCOLL C, REDA S. The TAPS Project 9. The reliability of the Patient Attitude Questionnaire. Br J Psychiatry 1993;162 (Suppl. 19):25-29.
11. ANDERSON J, DAYSON D, WILLS W et al. The TAPS Project 13. Clinical and social outcomes of long-stay psychiatric patients after one year in the community. Br J Psychiatry 1993;162 (Suppl. 19):45-56.
12. MARKS IM, CONNOLLY J, MUIJEN et al. Home-based vs. hospital care for people with serious mental illness. Br J Psychiatry 1994;165:179-194.
13. AUDINI B, MARKS IM, LAWRENCE RE, CONNOLLY J, WATTS V. Home-based versus out-patient/inpatient care for people with serious mental illness. Phase II of a controlled study. Br J Psychiatry 1994;165:204-210.
14. DEDMAN P. Home treatment for psychiatric disorder. Br Med J 1993;306:1359-1360.
15. RUGGERI M. Patients' and relatives' satisfaction with psychiatric services: the state of the art of its measurement. Soc Psychiatry Psychiatr Epidemiol 1994;29:212-227.
16. RUGGERI M, DALL'AGNOLA R, BISOFFI G, GREENFIELD T. Factor analysis of the Verona Service Satisfaction Scale-82 and development of reduced versions. Int J Methods Psychiatr Res 1996;6:23-38.
17. RUGGERI M, DALL'AGNOLA R. The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychol Med 1993;23:511-523.
18. RUGGERI M, DALL'AGNOLA R, AGOSTINI C, BISOFFI G. Acceptability, sensitivity and content validity of VECS and VSSS in measuring expectations and satisfaction in psychiatric patients and their relatives. Soc Psychiatry Psychiatr Epidemiol 1994;29:265-276.
19. TANSELLA M. Evaluating community psychiatric services. In: WILLIAMS P, WILKINSON G, KAWNSLEY K, ed. The scope of epidemiological psychiatry. London: Routledge, 1988: 386-403.
20. GREENFIELD TK, ATTKISSON CC. Steps toward a multifactorial satisfaction scale for primary care and mental health services. Evaluation Progr Planning 1989;12:271-278.
21. MCGUFFIN P, FARMER AE, HARVEY IH. A polydiagnostic application of operational criteria in studies of psychotic illness: development and reliability of the OPCRIT system. Arch Gen Psychiatry 1991;48:764-770.
22. World Health Organization. Mental disorders: glossary and guide to their classification in accordance with the ninth revision of the international classification of diseases. Geneva: World Health Organization, 1988.
23. TASSELLA M. Community-based psychiatry. Long-term patterns of care in South Verona. Psychological Medicine: Monograph Supplement No. 19. Cambridge: Cambridge University Press, 1991.
24. SPSS Inc. SPSS for Windows version 6.0 Statistical Package for the Social Sciences. Chicago: SPSS Inc., 1993.
25. LEESE M, JOHNSON S, SLADE M et al. User perspective on needs and satisfaction with mental health services. PRiSM Psychosis Study 8. Br J Psychiatry 1998; 173:409-415.
26. PARKMAN S, DAVIES S, LEESE M, Phelan M, Thornicroft G. Ethnic differences in satisfaction with mental health services among representative people with psychosis in South London. PRiSM Study 4. Br J Psychiatry 1997;171:260-264.
27. BRUSTER S, JARMAN B, BOSANQUET N, WESTON D, ERENS R, DELBANCO TL. National survey of hospital patients. Br Med J 1994;309:1542-1549.
28. BRANDON D. Voices of experience: consumer perspectives of psychiatric treatment. London: MIND Publications, 1981.