Trust diffusion: The effect of interpersonal trust on structure, function, and organizational transparency

Business and Society

Volumn 44, Issue 3, 2005, Pages 357-368

  Williams, Cynthia Clark ^a  

^a BOSTON UNIVERSITY   (United States)

Author keywords

Investor relations and public company oversight; Organizational efficacy and communication strategies; Organizational transparency; Social networks; Trust

Indexed keywords

EID: 24944451528     PISSN: 00076503     EISSN: 14678594     Source Type: Journal    
DOI: 10.1177/0007650305275299     Document Type: Article

References (35)

1. Baumeister, R. F., Stillwell, A., & Wotman, S. R. (1990). Victim and perpetrator accounts of interpersonal conflict: Autobiographical narratives about conflict. Journal of Personality and Social Psychology, 59, 994-1005.
2. Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505-522.
3. Borgatti, S. P., & Cross, R. (2002). A relational view of information seeking and learning in social networks. Management Science, 49(4), 432-445.
4. Burt, R. S. (1987). Social contagion and innovation: Cohesion versus structural equivalence. American Journal of Sociology, 92, 1287-1335.
5. Burt, R. S. (1992). Structural holes: The social structure of competition. Cambridge, MA: Harvard University Press.
6. Burt, R. S., & Knez, M. (1996). Trust and third-party gossip. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 68-89). Thousand Oaks, CA: Sage.
7. Clark, C. E. (1997). If you can't beat 'em... a new strategy for advocacy groups. Strategist, 3(1), 36-40.
8. Coleman, J. S. (1990). Foundations of social theory. Cambridge, MA: Harvard University Press.
9. Conrad, C., & Poole, M. S. (2002). Strategic organizational communication (5th ed.). New York: Harcourt.
10. Converse, J. M., & Schuman, H. (1974). Conversations at random: Survey research as interviewers see it. New York: John Wiley.
11. Currall, S. C., & Judge, T. A. (1995). Measuring trust between organizational boundary role persons. Organizational Behavior and Human Decision Processes, 64, 151-170.
12. DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in the organizational field. American Sociological Review, 48, 146-160.
13. Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12, 450-467.
14. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 611-628.
15. Farace, R. V., Monge, P. R., & Russell, H. M. (1977). Communicating and organizing. Reading, MA: Addison-Wesley.
16. Ferrin, D. L., Dirks, K. T., & Shah, P. P. (2003, August). Many routes toward trust: A social network analysis of the determinants of interpersonal trust. Paper presented at the 2003 Annual Meeting of the Academy of Management, Seattle, WA.
17. Gambetta, D. (1988). Can we trust trust? In D. Gambetta (Ed.), Trust: Making and breaking cooperative relations (pp. 213-237). New York: Blackwell.
18. Grunig, J. E., & Grunig, L. A. (1996, May). Implications of symmetry for a theory of ethics and social responsibility in public relations. Paper presented at the meeting of the Public Relations Interest Group, International Communication Association, Chicago.
19. Grunig, L. A., Grunig, J. E., & Ehling, W. P. (1992). What is an effective organization? In J. E. Grunig (Ed.), Excellence in public relations and communication management: Contributions to effective organization (pp. 65-90). Hillsdale, NJ: Lawrence Erlbaum.
20. Hage, J. (1980). Theories of organizations: Form, process, and transformation. New York: John Wiley.
21. Katz, D., & Kahn, R. L. (1978). The social psychology of organizations. New York: John Wiley.
22. Krackhardt, D., & Hanson, J. R. (1993). Informal networks: The company behind the chart. Harvard Business Review, 71, 104-112.
23. Kramer, R. M. (1996). Divergent realities and convergent disappointments in the hierarchic relation: Trust and the intuitive auditor at work. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 216-245). Thousand Oaks, CA: Sage.
24. Loomis, J. L. (1959). Communication, the development of trust and cooperative behavior. Human Relations, 12, 305-315.
25. Marshall, C., & Rossman, G. B. (1995). Designing qualitative research (2nd ed.). Thousand Oaks, CA: Sage.
26. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
27. McEvily, B., Perrone, V., & Zaheer, A., (2003). Trust as an organizing principle. Organization Science, 14, 91-103.
28. Nadler, D. A., & Tushman, M. L. (1989). Organizational frame bending: Principles for managing reorientation. Academy of Management Executive, 111(3), 194-204.
29. Nelson, K. M., & Cooprider, J. G. (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20, 409-432.
30. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
31. Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependency perspective. New York: Harper & Row.
32. Saloner, G., Shepard, A., & Podolny, J. (2001). Strategic management. New York: John Wiley.
33. Watt, J. H., & Van Den Berg, S. A. (1995). Research methods for communication science. Boston: Allyn & Bacon.
34. Williams, M. (2001). In whom we trust: Social group membership as an affective context for trust development. Academy of Management Review, 26(3), 377-396.
35. Williams, M. (2003, August). Interpersonal action across organizational boundaries: Threat and trust in the context of social network diversity. Working paper presented at Academy of Management Conference, Seattle, WA.