A GDSS based approach for the assessment of customer needs in industrial markets

International Journal of Production Economics

Volumn 89, Issue 3, 2004, Pages 275-292

  Elfvengren, Kalle ^a   Kärkkäinen, Hannu ^a   Torkkeli, Marko ^a   Tuominen, Markku ^a  

^a LAPPEENRANTA UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

Customer needs; GDSS; Group Decision Support Systems; Industrial markets; Lead users

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL ECONOMICS; MARKETING; PROBLEM SOLVING; PRODUCT DEVELOPMENT; PROJECT MANAGEMENT; SOCIETIES AND INSTITUTIONS; TELECOMMUNICATION INDUSTRY;

CUSTOMER NEEDS; GDSS; GROUP DECISION SUPPORT SYSTEM (GDSS); INDUSTRIAL MARKETS; LEAD USERS;

DECISION SUPPORT SYSTEMS;

EID: 2442600282     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0925-5273(02)00429-2     Document Type: Article

References (40)

1. Adams M., Day G., Dougherty D. Enhancing new product development performance. An organizational learning perspective Journal of Product Innovation Management. 15(5):1998;403-422.
2. Aiken M., Hawley D., Zhang W. Increasing meeting efficiency with a GDSS. Industrial Management & Data Systems. 94(8):1994;13-16.
3. Cohen L. Quality Function Deployment. How to Make QDF Work for You:1995;Addison-Wesley, Reading, MA.
4. Cooper R. Winning at New Products. 2nd Edition:1993;Addison-Wesley, Reading, MA.
5. Day G., Schoemaker P., Gunther R. Wharton on Managing Emerging Technologies. 2000;Wiley, New York.
6. Dennis, A., Gallupe, B., 1993. A history of group support systems empirical research: Lessons learned and future directions. In: Jessup, L., Valacich, J. (Eds.), Group Support Systems: New Perspectives. MacMillan Publishing Company, New York.
7. DeSanctis G., Gallupe B. Group decision support systems. A new frontier Data Base. 16(2):1985;3-10.
8. DeSanctis G., Gallupe B. A foundation for the study of group decision support systems. Management Science. 33(5):1987;589-609.
9. Ellis C., Gibbs S., Rein G. Groupware. Some issues and experiences Communications of the ACM. 34(1):1991;38-58.
10. Fjermestad, J., Hiltz, R., 1997. Experimental studies of group decision support systems: An assessment of variables studied and methodology. Proceedings of the Thirtieth Hawaii International Conference on System Sciences, Vol. 2, pp. 45-65.
11. Finlay P., Marples C. Strategic group decision support systems - a guide for the unwary. Long Range Planning. 25(3):1992;98-107.
12. Gessner S., McNeilly M., Leskee B. Using electronic meeting systems for collaborative planning at IBM Rochester. Planning Review. 22:1994;34-39.
13. Griffin, A., 1997. Drivers of NPD success: The 1997 PDMA report. Product Development & Management Association, Chicago.
14. Gupta A., Wilemon D. Why R&D resists using marketing information. Research Technology Management. 31(6):1988;36-41.
15. Herstatt, C., von Hippel, E., 1991. An implementation of the lead user market research method in a "low tech" product area: Pipe hangers. Working paper, Alfred P. Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA.
16. von Hippel E. Lead users. A source of novel product concepts Management Science. 32(7):1986;791-805.
17. von Hippel E. The Sources of Innovation. 1998;Oxford University Press, New York.
18. von Hippel E., Thomke S., Sonnack M. Creating breakthroughs at 3M. Harvard Business Review. 77(5):1999;47-57.
19. Holt K., Geschka H., Peterlongo G. Need Assessment - a key to user-oriented product innovation. 1984;Wiley, Chichester, UK.
20. Jessup, L., Valacich, J., 1993. On the study of group support systems: An introduction to group support system research and development. In: Jessup, L., Valacich, J. (Eds.), Group Support Systems: New Perspectives. Macmillan Publishing Company, New York.
21. Kärkkäinen, H., Elfvengren, K., Torkkeli, M., Tuominen, M., 2001a. Group decision support systems in industrial customer need assessment, Portland International Conference on Management of Engineering and Technology, Vol. 1.
22. Kärkkäinen H., Piippo P., Tuominen M. Ten tools for customer-driven product development in industrial companies. International Journal of Production Economics. 69(2):2001;161-176.
23. King B. Better Designs in Half the Time. 1989;Goal/QPC, Methuen, MA.
24. Kotler P. Marketing Management - Analysis, Planning, Implementation and Control. 9th Edition:1997;Prentice-Hall International Limited, London.
25. Kraemer K., King J. Computer-based systems for cooperative work and group decision making. ACM Computing Surveys. 20(2):1988;115-146.
26. Mäkinen, S., 1999. A strategic framework for business impact analysis and its usage in new product development. Acta Polytechnica Scandinavica, Industrial Management and Business Administration Series No. 2, Espoo.
27. Mullins J.W., Sutherland D.J. New product development in rapidly changing markets. An exploratory study Journal of Product Innovation Management. 15(3):1998;224-236.
28. Nunamaker J., Dennis A., Valacich J., Vogel D., George J. Electronic meeting systems to support group work. Communications of the AMC. 34(7):1991;40-61.
29. Ojanen, V., Torkkeli, M., Tuominen, M., 2000. Utilizing group decision support systems in the selection process of R&D performance measures. Pre-prints of 11th International Working Seminar on Production Economics, Vol. 3, Igls, Austria, 21-25 February.
30. Olkkonen, T., 1994. Johdatus teollisuustalouden tutkimustyöhön (Introduction to Research in Industrial Engineering), 2nd Edition. Teknillinen korkeakoulu, teollisuustalous ja työpsykologia, Report no. 152, Otaniemi (in Finnish).
31. Piippo, P., Kärkkäinen, H., Tuominen, M., Ichimura, T., 1998. An analysis of development needs and means of product innovation management in Finnish manufacturing companies. Proceedings of ISPIM-1998 Workshop Conference, Vienna, Austria, 14-16 September.
32. Piippo, P., Torkkeli, M., Tuominen, M., 1999. Use of GDSS for technology selection: New integrated CAD-system for an entire company. In: Kocaoglu, D., Anderson T. (Eds.), Technology and Innovation Management, Portland International Conference on Management of Engineering and Technology, Vol. 1.
33. Rothwell R. Successful industriasl innovation. Critical factors for the 1990s R&D Management. 22(3):1992;221-239.
34. Shortt, D., 1996. GroupSystems and strategic planning. Seventh Annual Group Systems Users' Conference.
35. Turban E., Aronson J. Decision Support Systems and Intelligent Systems. 5th Edition:1998;Prentice Hall, Englewood Cliffs, NJ.
36. Urban G., Hauser J. Design and Marketing of New Products. 1993;Prentice-Hall, Princeton, NJ.
37. Urban G., von Hippel E. Lead user analysis for the development of new industrial products. Management Science. 34(5):1988;569-582.
38. Wanninger, L., Dickson, G., 1991. Grip - group requirement identification process: The integration of GDSS technology into the systems development life cycle. Proceedings of the 25th Hawaii International Conference on System Sciences, Vol. 3, pp. 310-319.
39. Weatherall A., Nunamaker J. Introduction to Electronic Meetings. 1995;Technicalgraphics, Chichester, UK.
40. Webster F.E. Industrial Marketing Strategy. 3rd Edition:1991;Wiley, New York.