Using OR for diagnosis and facilitation in change programmes: A university application

Journal of the Operational Research Society

Volumn 55, Issue 5, 2004, Pages 440-452

  Nicholls, M G ^a   Cargill, B J ^a   Dhir, K S ^b  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

^b BERRY COLLEGE   (United States)

Author keywords

Change management; Mixed mode modelling; Performance measurement and management; Practice of OR

Indexed keywords

BEHAVIORAL RESEARCH; BENCHMARKING; EDUCATION; HEURISTIC METHODS; PERSONNEL; RESEARCH AND DEVELOPMENT MANAGEMENT; SOCIETIES AND INSTITUTIONS;

CHANGE MANAGEMENT; MIXED-MODE MODELING; PERFORMANCE MEASUREMENT AND MANAGEMENT]; PRACTICE OF OR;

OPERATIONS RESEARCH;

EID: 2442551975     PISSN: 01605682     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2601658     Document Type: Conference Paper

References (23)

1. Mooney EL, Rardin RL and Parmenter WJ (1996). Large-scale classroom scheduling, IIE Trans 28: 369-378.
2. Stawicki RJ and Lawrence KD (1994). Using Markov chains to identify potential large donors. J Bus Forecast Meth Syst 13: 3-7.
3. Hemaida RS and Hupfer MA (1994/5). A multiobjective model for managing faculty resources. J Appl Bus Res 11: 24-29.
4. Fandel G and Gal T (2001). Redistribution of funds for teaching and research among universities: the case of North Rhine-Westphalia. Eur J Op Res 130: 111-120.
5. Bassin WM, Sellner RG and Bickers D (1997). How to prepare forecasts of enrolments for first year students. J Bus Forecast Meth Syst 16: 17-22.
6. Cassuto AE (1996). Forecasting enrolments of a newly created university. J Bus Forecast Meth Syst 15: 5-7.
7. Tomkins C and Green R (1998). An experiment in the use of data envelopment analysis for evaluating the efficiency of UK universities' departments of accounting. Finan Accountability Mngt 4: 147-164.
8. Johnes G and Johnes C (1993). Measuring the research performance of UK economics departments: an application of data envelopment analysis. Oxford Econ Papers 45: 332-347.
9. Bowman JS, Chen FF, Tinkersley WB and Hilliard KR (1993). Patterns in MPA decision-making: an application of social judgment theory. Public Admin Quart 17: 356-372.
10. Mackintosh M, Jarvis R and Heery E (1994). On managing hybrids: some dilemmas in higher education management. Finan Accountability Mngt 10: 339-353.
11. Tischler L, Biberman J and Alkhafaiji A (1998). A new strategic planning model for universities undergoing transformation. Int J Commerce Mngt 8: 85-101.
12. Pratt M, Margaritis D and Coy D (1999). Developing a research culture in a university faculty. J Higher Educ Policy Mngt 21: 43-55.
13. Jack G and Lehaney B (2001). Management and wellbeing in the UK. In: Nicholls MG, Clarke SA and Lehaney B (eds) Mixed-mode Modelling - Facilitating Change in Organisations, Kluwer Academic Publishers: The Netherlands, pp 229-258.
14. Cargill BJ and Nicholls MG (1998). Establishing a Research culture and output in a hostile environment within an emerging Australian university - a case study. In: Fowler K and McClatchey M (eds). Proceedings of the 27th Annual Meeting of the Western Decision Sciences Institute, Reno, Nevada, USA, pp 567-572.
15. Cargill BJ, Nicholls MG and Dhir KS (2001). Tracking the progress of change management in a university environment using attitudinal and behavioural bench-marking. In: Li E and Wild R (eds). Proceedings of the 30th Annual Meeting of the Western Decision Sciences Institute, Vancouver, Canada, pp 539-542.
16. Nicholls MG, Clarke SA and Lehaney B (eds) (2001). Mixed-mode Modelling - Facilitating Change in Organisation, Kluwer Academic Publishers: The Netherlands.
17. Lehaney B (1996). Mixed-mode modelling. In: Johnson D and O'Brien F (eds). Operations Research Keynote Papers (1996), Operational Research Society of the United Kingdom, pp 150-157.
18. Argyris C and Schon DA (1978). Theory in Practice: Increasing Professional Effectiveness, Addison-Wesley: Leading, MA.
19. Hammond KR, Stewart TR, Brehmer B and Steinmann DO (1975). Social judgment theory. In: Kaplan M and Schwartz S (eds). Human Judgment and Decision Processes, Academic Press: New York, pp 271-312.
20. Hogarth RM (1980). Judgment and Choice: The Psychology of Decision Processes, Wiley: New York.
21. Zeleny M (1982). Multiple Criteria Decision Making, McGraw-Hill: New York.
22. Dhir KS (1988). Formulating policies for faculty promotion and tenure. In: Academic Chairpersons (eds). Search of Academic Quality, Center for Faculty Evaluation & Development, Kansas. State University.
23. Dhir KS, Cargill BJ and Nicholls MG (1999). International bench-marking of research culture and performance within a developing Australian university. In: Jenson R and Massoud M (eds) Proceedings of the 28th Annual Meeting of the Western Decision Sciences Institute, Puerto Vallarta, Mexico, pp 1170-1174.