Asked and answered-online: How two medical libraries are using OCLC's QuestionPoint to answer reference questions

Medical Reference Services Quarterly

Volumn 23, Issue 1, 2004, Pages 13-28

  Markgren, Susanne ^a   Ascher, Marie T ^b   Crow, Suzanne J ^a   Lougee Heimer, Haldor ^b  

^a MOUNT SINAI SCHOOL OF MEDICINE   (United States)

^b NEW YORK MEDICAL COLLEGE   (United States)

Author keywords

Ask a librarian; E mail reference; Questionpoint; Reference services; Virtual reference

Indexed keywords

ARTIFICIAL NEURAL NETWORK; COMPUTER PROGRAM; E-MAIL; EXPERIENCE; LIBRARIAN; LIBRARY; LIBRARY SCIENCE; MEDICAL INFORMATION SYSTEM; ONLINE SYSTEM; REVIEW;

COOPERATIVE BEHAVIOR; ELECTRONIC MAIL; INTERNET; LIBRARIES, MEDICAL; NEW YORK; SOFTWARE;

EID: 2442459629     PISSN: 02763869     EISSN: None     Source Type: Journal    
DOI: 10.1300/J115v23n01_02     Document Type: Review

References (3)

1. Janes, Joseph. "Digital Reference: Reference Librarians' Experiences and Attitudes." Journal of the American Society for Information Science & Technology 53(2002): 549-66.
2. Dee, Cheryl R. "Chat Reference Service in Medical Libraries: Part 2-Trends in Medical School Libraries." Medical Reference Services Quarterly 22(Summer 2003): 15-28.
3. Sloan, Bernie. "Service Perspectives for the Digital Library: Remote Reference Services." (December 1997). Available: 〈http://www.lis. uiuc.edu/~b-sloan/e-ref.html〉. Accessed: June 23, 2003.