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Volumn 21, Issue 2, 1999, Pages 138-145

A customer service course: Bringing marketing and logistics together

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EID: 24144474489     PISSN: 02734753     EISSN: 15526550     Source Type: Journal    
DOI: 10.1177/0273475399212007     Document Type: Article
Times cited : (5)

References (22)
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    • Evaluating service encounters: The effects of physical surroundings and employee responses
    • Bitner, Mary Jo. 1990. Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing54(2):69-82.
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    • Measuring service quality: A reexamination and extension
    • Cronin, J. Joseph, Jr., and Steven A. Taylor. 1992. Measuring service quality: A reexamination and extension. Journal of Marketing56 (3): 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin Jr., J.J.1    Taylor, S.A.2
  • 9
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    • Effective supply chain management
    • Davis, Tom. 1993. Effective supply chain management. Sloan Management Review34 (summer): 35-46.
    • (1993) Sloan Management Review , vol.34 , Issue.summer , pp. 35-46
    • Davis, T.1
  • 10
    • 0001275618 scopus 로고    scopus 로고
    • What is the right supply chain for your product
    • Fisher, Marshall L. 1997. What is the right supply chain for your product. Harvard Business Review75 (3): 105-116.
    • (1997) Harvard Business Review , vol.75 , Issue.3 , pp. 105-116
    • Fisher, M.L.1
  • 11
    • 0002620179 scopus 로고    scopus 로고
    • Make your dealers your partners
    • Fites, Donald V. 1996. Make your dealers your partners. Harvard Business Review74 (2): 84-95.
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    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry. 1988. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing64 (1): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 17
    • 51249172650 scopus 로고
    • Furthering the integration of marketing and logistics through customer service in the channel
    • Rinehart, Lloyd M., M. Bixby Cooper, and George D. Wagenheim. 1989. Furthering the integration of marketing and logistics through customer service in the channel. Journal of the Academy of Marketing Science17 (1): 63-71.
    • (1989) Journal of the Academy of Marketing Science , vol.17 , Issue.1 , pp. 63-71
    • Rinehart, L.M.1    Bixby, C.M.2    Wagenheim, G.D.3
  • 20
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  • 21
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    • Paradigm shifts in business education: Using active learning to deliver services marketing content
    • Wright, Lauren K., Mary Jo Bitner, and Valarie A. Zeithaml. 1994. Paradigm shifts in business education: Using active learning to deliver services marketing content. Journal of Marketing Education16 (fall): 5-19.
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    • Wright, L.K.1    Bitner, M.J.2    Zeithaml, V.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.