Benchmarking concepts in the UK and Germany: A shared understanding among key players?

Benchmarking

Volumn 11, Issue 5, 2004, Pages 521-539

  Rohlfer, Sylvia ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Benchmarking; Germany; United Kingdom

Indexed keywords

EID: 23744508773     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770410557735     Document Type: Review

References (24)

1. Camp, R. (1989), Benchmarking. The Search for Industry Best Practices that Lead to Superior Performance, ASQC Quality Press, Milwaukee.
2. Campbell, A. (1999), "Tailored, not benchmarked. A fresh look at corporate planning", Harvard Business Review, Vol. 77 No. 2, pp. 41-50.
3. Codling, S. (1992), Best Practice Benchmarking, Gower, Aldershot.
4. Codling, S. (1998), Benchmarking, Gower, Aldershot.
5. Denzin, N.K. (1978), The Research Act: A Theoretical Introduction to Sociological Methods, McGraw-Hill, New York, NY.
6. DTI (2001), "What is the benchmark index", available at: www.benchmarkingindex.com, July.
7. Eller-Braatz, E. and Klebe, T. (1998), "Benchmarking in der automobilindustrie. Folgen fuer betriebs- und tarifpolitik am beispiel general motors Europe", WSI Mitteilungen, Vol. 7, pp. 442-50.
8. Hammer, M. (1994), "Reengineering is not hocus pocus", Across The Board, Vol. 31 No. 8, pp. 45-7.
9. Keegan, R. (1998), Benchmarking Facts. A European Perspective, Oak Tree Press, Dublin.
10. Lane, C. (1995), "Industry and society in Europe", Stability and Change in Britain, Germany and France, Edward Elgar, Aldershot.
11. Leibfried, K.H.J. and Mc Nash, C.J. (1992), Benchmarking. A Tool for Continuous Improvement, Harper Business, New York, NY.
12. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: an Expanded Sourcebook, 2nd ed., Sage, London.
13. Neathey, F. and Suff, P. (1997), "Measuring performance", IRS Management Review, Vol. 5, pp. 437-41.
14. Patton, M.Q. (1990), Qualitative Evaluation and Research Methods, 2nd ed., Sage, London.
15. Saw, D. (1997), "From knowledge to action: the impact of benchmarking on organizational performance", Long Range Planning, Vol. 30 No. 3, pp. 427-41.
16. Sisson, K., Arrowsmith, J. and Marginson, P. (2003), "All benchmarkers now? benchmarking and the 'Europeanisation' of industrial relations", Industrial Relations Journal, Vol. 34 No. 2, pp. 15-31.
17. Spendolini, M.J. (1992), The Benchmarking Book, AMACOM, New York, NY.
18. Thor, C.G. and Jarrett, J.R. (1999), "Benchmarking and reengineering: alternatives or partners?", International Journal of Technology Management, Vol. 17 Nos 7/8, pp. 786-96.
19. Voss, C.A., Ahlstrom, P. and Blackmon, K. (1997), "Benchmarking and operational performance: some empirical results", International Journal of Operations & Production Management, Vol. 17 Nos 9/10, pp. 50-68.
20. Watson, G.H. (1993), Strategic Benchmarking: How to Rate your Company's Performance against the World's Best, Wiley, New York, NY.
21. Watson, G.H. (1994), "A perspective on benchmarking", Benchmarking for Quality Management & Technology, Vol. 1 No. 1, pp. 5-10.
22. Womack, J.P., Jones, D.T. and Ross, G. (1990), The Machine that Changed the World, Collier Macmillan, New York, NY.
23. Zairi, M. (1996), Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation, Butterworth-Heinemann, Oxford.
24. CBI, TUC (2001), Best Practice and Productivity, The Final Report of the Best Practice Working Group, CBI & TUC, London.