Benchmarking and reengineering: alternatives or partners?

International Journal of Technology Management

Volumn 17, Issue 7, 1999, Pages 786-796

  Thor, Carl G ^a,b,c,d   Jarrett, Joyce R ^a,b,e,f,g  

^a JarrettThor International Inc   (United States)

^b JarrettThor International   (United States)

^c Amer Productivity and Qual Center   (United States)

^d World Acad of Productivity Science

^e NASA HEADQUARTERS   (United States)

^f Federal Quality Institute

^g ST JOHN'S UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

MANAGEMENT; REENGINEERING; STRATEGIC PLANNING; SUPERVISORY PERSONNEL;

CUSTOMER SATISFACTION; DOWNSIZING; GOAL SETTING; PROCESS MAPPING;

BENCHMARKING;

EID: 0032649604     PISSN: 02675730     EISSN: None     Source Type: None    
DOI: 10.1504/ijtm.1999.002752     Document Type: Article

References (9)

1. Random House (1991), Webster's College Dictionary, New York
2. Thor, C. (1994) The Measures of Success, New York, Wiley, p.136.
3. Thor, C. (1998) Designing Feedback; Performance Measures for Continuous Improvement, Menlo Park, CA, Crisp Publications, pp.3.
4. Camp, R. (1989) Benchmarking, Search for Industry Best Practices, Milwaukee, WI, Quality Press.
5. Hammer, M. and Champy, J. (1993) Reengineering the Corporation, New York, Harper Business, p.32.
6. Hammer, M. and Stanton, S. (1995) The Reengineering Revolution, New York, Harper Business, p.3.
7. Walker, A. (1995) 'Reengineering: improving productivity through business process redesign' in The Performance Imperative, San Francisco, CA, Jossey-Bass, p.126.
8. Leth, S. (1994), 'Critical success factors for reengineering business processes', National Performance Review, Vol. 13, No. 4, p.563.
9. Day, R. (1993) Quality Function Deployment: Linking a Company with its Customers, Milwaukee, WI, Quality Press.