Cost income ratio benchmarking in banking: A case study

Benchmarking

Volumn 11, Issue 3, 2004, Pages 303-319

  Hess, Kurt ^a   Francis, Graham ^a  

^a UNIVERSITY OF WAIKATO   (New Zealand)

Author keywords

Banks; Benchmarking; Financial services; Performance measurement (quality); Retail management

Indexed keywords

EID: 23744494239     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770410538772     Document Type: Review

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