메뉴 건너뛰기




Volumn 14, Issue 2, 2005, Pages 135-139

Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies

Author keywords

ERP systems; Expectancy; Expectancy theory; Instrumentality; Valence

Indexed keywords


EID: 23444458896     PISSN: 0960085X     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.ejis.3000531     Document Type: Review
Times cited : (92)

References (94)
  • 1
    • 0000913978 scopus 로고    scopus 로고
    • Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage
    • AGARWAL R and KARAHANNA E (2000) Time flies when you're having fun: cognitive absorption and beliefs about information technology usage. MIS Quarterly 24(4), 665-694.
    • (2000) MIS Quarterly , vol.24 , Issue.4 , pp. 665-694
    • Agarwal, R.1    Karahanna, E.2
  • 2
    • 0036001767 scopus 로고    scopus 로고
    • Vicious and virtuous cycles in ERP implementation: A case study of interrelations between critical success factors
    • AKKERMANS H and VAN HELDEN K (2002) Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors. European Journal of Information Systems 11(1), 35-46.
    • (2002) European Journal of Information Systems , vol.11 , Issue.1 , pp. 35-46
    • Akkermans, H.1    Van Helden, K.2
  • 4
    • 33845227225 scopus 로고    scopus 로고
    • How to survive ERP
    • APPLETON E (1997) How to survive ERP. Datamation 43(3), 50-53.
    • (1997) Datamation , vol.43 , Issue.3 , pp. 50-53
    • Appleton, E.1
  • 6
    • 1442303738 scopus 로고    scopus 로고
    • Assessing the benefits from e-business transformation through effective enterprise management
    • ASH CG and BURN JM (2003) Assessing the benefits from e-business transformation through effective enterprise management. European Journal of Information Systems 12(4), 297-308.
    • (2003) European Journal of Information Systems , vol.12 , Issue.4 , pp. 297-308
    • Ash, C.G.1    Burn, J.M.2
  • 7
    • 0012328232 scopus 로고    scopus 로고
    • ERP not living up to promise
    • AVNET (1999) ERP not living up to promise. Global Supply Chain 2(1), 7.
    • (1999) Global Supply Chain , vol.2 , Issue.1 , pp. 7
  • 8
    • 1442328096 scopus 로고    scopus 로고
    • Modeling use of enterprise resource planning systems: A path analytic study
    • BAGCHI S, KANUNGO S and DASGUPTA S (2003) Modeling use of enterprise resource planning systems: a path analytic study. European Journal of Information Systems 12(2), 142-158.
    • (2003) European Journal of Information Systems , vol.12 , Issue.2 , pp. 142-158
    • Bagchi, S.1    Kanungo, S.2    Dasgupta, S.3
  • 9
    • 0002437413 scopus 로고    scopus 로고
    • Investigating information systems with action research
    • BASKERVILLE R (1999) Investigating information systems with action research. Communications of the AIS 2(19), 1-31.
    • (1999) Communications of the AIS , vol.2 , Issue.19 , pp. 1-31
    • Baskerville, R.1
  • 10
    • 16344391307 scopus 로고    scopus 로고
    • Special issue on action research in information systems: Making IS research relevant to practice - Foreword
    • BASKERVILLE R and MYERS MD (2004) Special issue on action research in information systems: making IS research relevant to practice - foreword. MIS Quarterly 28(3), 329-335.
    • (2004) MIS Quarterly , vol.28 , Issue.3 , pp. 329-335
    • Baskerville, R.1    Myers, M.D.2
  • 12
    • 0002624070 scopus 로고    scopus 로고
    • Empirical research in information systems: The practice of relevance
    • BENBASAT I and ZMUD RW (1999) Empirical research in information systems: the practice of relevance. MIS Quarterly 23(1), 3-16.
    • (1999) MIS Quarterly , vol.23 , Issue.1 , pp. 3-16
    • Benbasat, I.1    Zmud, R.W.2
  • 14
    • 0002804282 scopus 로고    scopus 로고
    • Interpretation, intervention and reduction in the organizational laboratory: A framework for in-context information system research
    • BRAA K and VIDGEN R (1999) Interpretation, intervention and reduction in the organizational laboratory: a framework for in-context information system research. Accounting, Management & Information Technology 9(1), 25-47.
    • (1999) Accounting, Management & Information Technology , vol.9 , Issue.1 , pp. 25-47
    • Braa, K.1    Vidgen, R.2
  • 15
    • 0010148504 scopus 로고    scopus 로고
    • Making ERP succeed: Turning fear into promise
    • 2nd Quarter Booz-Allen Hamilton, Delaware
    • BUCKHOUT SE, FREY J and NEMEC JR (1999) Making ERP succeed: turning fear into promise. Strategy and Business, 2nd Quarter Booz-Allen Hamilton, Delaware.
    • (1999) Strategy and Business
    • Buckhout, S.E.1    Frey, J.2    Nemec, J.R.3
  • 16
    • 70449940193 scopus 로고
    • An application of expectancy theory for assessing user motivation to utilize an expert systems
    • BURTON FE, CHEN Y, GROVER V and STEWART KA (1993) An application of expectancy theory for assessing user motivation to utilize an expert systems. Journal of Management Information Systems 9(3), 183-198.
    • (1993) Journal of Management Information Systems , vol.9 , Issue.3 , pp. 183-198
    • Burton, F.E.1    Chen, Y.2    Grover, V.3    Stewart, K.A.4
  • 19
    • 84986169809 scopus 로고    scopus 로고
    • Systems development conflict during the use of an information systems prototyping method of action research: Implications for practice
    • CHIASSON M and DEXTER AS (2001) Systems development conflict during the use of an information systems prototyping method of action research: implications for practice. Information Technology & People 14(1), 91-108.
    • (2001) Information Technology & People , vol.14 , Issue.1 , pp. 91-108
    • Chiasson, M.1    Dexter, A.S.2
  • 20
    • 21344456569 scopus 로고
    • Application of social cognitive theory to training for computer skills
    • COMPEAU DR and HIGGINS CA (1995a) Application of social cognitive theory to training for computer skills. Information Systems Research 6(2), 118-143.
    • (1995) Information Systems Research , vol.6 , Issue.2 , pp. 118-143
    • Compeau, D.R.1    Higgins, C.A.2
  • 21
    • 49149116092 scopus 로고
    • Computer self-efficacy: Development of a measure and initial test
    • COMPEAU DR and HIGGINS CA (1995b) Computer self-efficacy: development of a measure and initial test. MIS Quarterly 19(2), 189-211.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 189-211
    • Compeau, D.R.1    Higgins, C.A.2
  • 22
    • 0000004470 scopus 로고    scopus 로고
    • Social cognitive theory and individual reactions to computing technology: A longitudinal study
    • COMPEAU DR, HIGGINS CA and HUFF S (1999) Social cognitive theory and individual reactions to computing technology: a longitudinal study. MIS Quarterly 23(2), 145-158.
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 145-158
    • Compeau, D.R.1    Higgins, C.A.2    Huff, S.3
  • 23
    • 0032112063 scopus 로고    scopus 로고
    • Putting the enterprise into enterprise system
    • DAVENPORT T (1998) Putting the enterprise into enterprise system. Harvard Business Review 76(4), 121-131.
    • (1998) Harvard Business Review , vol.76 , Issue.4 , pp. 121-131
    • Davenport, T.1
  • 24
    • 0034550995 scopus 로고    scopus 로고
    • The future of enterprise system-enabled organizations
    • DAVENPORT T (2000a) The future of enterprise system-enabled organizations. Information Systems Frontiers 2(2), 163-180.
    • (2000) Information Systems Frontiers , vol.2 , Issue.2 , pp. 163-180
    • Davenport, T.1
  • 26
    • 43949170577 scopus 로고
    • User acceptance of information technology: System characteristics, user perceptions and behavioral impacts
    • DAVIS FD (1993) User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies 38(3), 475-487.
    • (1993) International Journal of Man-machine Studies , vol.38 , Issue.3 , pp. 475-487
    • Davis, F.D.1
  • 27
    • 84991149383 scopus 로고
    • Extrinsic and intrinsic motivation to use computers in the workplace
    • DAVIS FD, BAGOZZI RP and WARSAW PR (1992) Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology 22(14), 1111-1132.
    • (1992) Journal of Applied Social Psychology , vol.22 , Issue.14 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warsaw, P.R.3
  • 28
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • DAVIS FD, BAGOZZI RP and WARSHAW PR (1989) User acceptance of computer technology: a comparison of two theoretical models. Management Science 35(8), 982-1002.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1002
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 29
    • 72249114849 scopus 로고
    • Information system success: The quest for the dependent variable
    • DELONE WH and MCLEAN ER (1992) Information system success: the quest for the dependent variable. Information Systems Research 3(1), 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    Mclean, E.R.2
  • 30
    • 0001297819 scopus 로고
    • Expectancy theory as explanation of voluntary use of a decision support system
    • DESANCTIS G (1983) Expectancy theory as explanation of voluntary use of a decision support system. Psychological Reports 52, 247-260.
    • (1983) Psychological Reports , vol.52 , pp. 247-260
    • Desanctis, G.1
  • 31
    • 84970694306 scopus 로고
    • An interview with Eric Trist, father of the sociotechnical systems approach
    • FOX WM (1990) An interview with Eric Trist, father of the sociotechnical systems approach. Journal of Applied Behavior Science 26(2), 259-279.
    • (1990) Journal of Applied Behavior Science , vol.26 , Issue.2 , pp. 259-279
    • Fox, W.M.1
  • 32
    • 0032220596 scopus 로고    scopus 로고
    • Organizational adaptation to institutional change: A comparative study of first-order change in prospector and defender banks
    • FOX-WOLFGRAMM SJ, BOAL KB and HUNT JG (1998) Organizational adaptation to institutional change: a comparative study of first-order change in prospector and defender banks. Administrative Science Quarterly 43(1), 87-126.
    • (1998) Administrative Science Quarterly , vol.43 , Issue.1 , pp. 87-126
    • Fox-Wolfgramm, S.J.1    Boal, K.B.2    Hunt, J.G.3
  • 33
    • 0004842795 scopus 로고    scopus 로고
    • Expert systems usage: Task change and intrinsic motivation
    • GILL TG (1996) Expert systems usage: task change and intrinsic motivation. MIS Quarterly 20(3), 301-329.
    • (1996) MIS Quarterly , vol.20 , Issue.3 , pp. 301-329
    • Gill, T.G.1
  • 37
    • 21344480314 scopus 로고
    • Action research and the generation of knowledge
    • GUSTAVSEN B (1993) Action research and the generation of knowledge. Human Relations 46(11), 1361-1365.
    • (1993) Human Relations , vol.46 , Issue.11 , pp. 1361-1365
    • Gustavsen, B.1
  • 38
    • 0031500720 scopus 로고    scopus 로고
    • Executive decisions about adoption of information technology in small business: Theory and empirical tests
    • HARRISON DA, MYKYTYN PP and RIEMENSCHNEIDER CK (1997) Executive decisions about adoption of information technology in small business: theory and empirical tests. Information Systems Research 8(2), 171-195.
    • (1997) Information Systems Research , vol.8 , Issue.2 , pp. 171-195
    • Harrison, D.A.1    Mykytyn, P.P.2    Riemenschneider, C.K.3
  • 40
    • 0032628083 scopus 로고    scopus 로고
    • A critical success factors model for enterprise resource planning implementation
    • HOLLAND C and LIGHT B (1999a) A critical success factors model for enterprise resource planning implementation. IEEE Software 17(3), 30-36.
    • (1999) IEEE Software , vol.17 , Issue.3 , pp. 30-36
    • Holland, C.1    Light, B.2
  • 42
    • 0039521513 scopus 로고
    • A matrix method for expectancy research
    • HOLLENBACK J (1979) A matrix method for expectancy research. Academy of Management Review 4(4), 579-587.
    • (1979) Academy of Management Review , vol.4 , Issue.4 , pp. 579-587
    • Hollenback, J.1
  • 44
    • 23044528967 scopus 로고    scopus 로고
    • The process of global knowledge integration: A case study of a multinational investment bank's Y2K program
    • HUANG J, NEWELL and PAN S-L (2001) The process of global knowledge integration: a case study of a multinational investment bank's Y2K program. European Journal of Information Systems 10(3), 161-174.
    • (2001) European Journal of Information Systems , vol.10 , Issue.3 , pp. 161-174
    • Huang, J.1    Newell2    Pan, S.-L.3
  • 45
    • 0001094004 scopus 로고    scopus 로고
    • Information technology adoption across time: A cross sectional comparison of pre-adoption and post adoption beliefs
    • KARAHANNA E, STRAUB DW and CHERVANY NL (1999) Information technology adoption across time: a cross sectional comparison of pre-adoption and post adoption beliefs. MIS Quarterly 23(2), 183-213.
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 183-213
    • Karahanna, E.1    Straub, D.W.2    Chervany, N.L.3
  • 46
    • 0038610966 scopus 로고    scopus 로고
    • Action research: Lessons learned from a multi-iteration study of computer-mediated communication in groups
    • KOCK N (2003) Action research: lessons learned from a multi-iteration study of computer-mediated communication in groups. IEEE Transactions on Professional Communication 46(2), 105-128.
    • (2003) IEEE Transactions on Professional Communication , vol.46 , Issue.2 , pp. 105-128
    • Kock, N.1
  • 50
    • 0347779857 scopus 로고    scopus 로고
    • Intranet-based training facilitates ERP system implementation: A case study
    • Baltimore, MD, U.S.A. August 14-16
    • MAHAPATRA RK and LAI VS (1998) Intranet-based training facilitates ERP system implementation: a case study. In Proceedings of Fourth Americas Conference on Information Systems pp 1070-1073, Baltimore, MD, U.S.A. August 14-16.
    • (1998) Proceedings of Fourth Americas Conference on Information Systems , pp. 1070-1073
    • Mahapatra, R.K.1    Lai, V.S.2
  • 51
    • 0042718399 scopus 로고    scopus 로고
    • Paradigm shifts - E-business and business/systems integration
    • MARKUS ML (2000) Paradigm shifts - E-business and business/systems integration. Communications of the AIS 4(10), 1-45.
    • (2000) Communications of the AIS , vol.4 , Issue.10 , pp. 1-45
    • Markus, M.L.1
  • 52
    • 0034354766 scopus 로고    scopus 로고
    • Learning from adopters' experiences with ERP: Problems encountered and success achieved
    • MARKUS ML, AXLINE S, PETRIE D and TANIS C (2000a) Learning from adopters' experiences with ERP: problems encountered and success achieved. Journal of Information Technology 15(4), 245-265.
    • (2000) Journal of Information Technology , vol.15 , Issue.4 , pp. 245-265
    • Markus, M.L.1    Axline, S.2    Petrie, D.3    Tanis, C.4
  • 53
    • 0001827817 scopus 로고
    • A theoretical assessment of the user-satisfaction construct in information systems research
    • MELONE NP (1990) A theoretical assessment of the user-satisfaction construct in information systems research. Management Science 36(1), 76-89.
    • (1990) Management Science , vol.36 , Issue.1 , pp. 76-89
    • Melone, N.P.1
  • 54
    • 0040050937 scopus 로고
    • Expectancy theory predictions of the satisfaction, effort, performance, and retention of naval aviation officers
    • MITCHELL TR and ALBRIGHT DW (1972) Expectancy theory predictions of the satisfaction, effort, performance, and retention of naval aviation officers. Organizational Behavior & Human Performance 8(1), 1-20.
    • (1972) Organizational Behavior & Human Performance , vol.8 , Issue.1 , pp. 1-20
    • Mitchell, T.R.1    Albright, D.W.2
  • 55
    • 0040642827 scopus 로고
    • Instrumentality theory predictions of students' attitudes towards business and their choice of business as an occupation
    • MITCHELL TR and KNUDSEN BW (1973) Instrumentality theory predictions of students' attitudes towards business and their choice of business as an occupation. Academy of Management Journal 16(1), 41-52.
    • (1973) Academy of Management Journal , vol.16 , Issue.1 , pp. 41-52
    • Mitchell, T.R.1    Knudsen, B.W.2
  • 57
    • 84986172628 scopus 로고    scopus 로고
    • Trying to improve communication and collaboration with information technology: An action research project which failed
    • OLESEN K and MYERS MD (1999) Trying to improve communication and collaboration with information technology: an action research project which failed. Information Technology & People 12(4), 317-332.
    • (1999) Information Technology & People , vol.12 , Issue.4 , pp. 317-332
    • Olesen, K.1    Myers, M.D.2
  • 58
    • 1542493643 scopus 로고
    • CASE tools as organizational change: Investigating incremental and radical changes in systems development
    • ORLIKOWSKI WJ (1993) CASE tools as organizational change: investigating incremental and radical changes in systems development. MIS Quarterly 17(3), 309-340.
    • (1993) MIS Quarterly , vol.17 , Issue.3 , pp. 309-340
    • Orlikowski, W.J.1
  • 59
    • 9544228342 scopus 로고    scopus 로고
    • De-escalation of commitment to information systems projects: A process perspective
    • PAN GSC, PAN SL and FLYNN D (2004) De-escalation of commitment to information systems projects: a process perspective. Journal of Strategic Information Systems 13(3), 247-270.
    • (2004) Journal of Strategic Information Systems , vol.13 , Issue.3 , pp. 247-270
    • Pan, G.S.C.1    Pan, S.L.2    Flynn, D.3
  • 61
    • 0032727251 scopus 로고    scopus 로고
    • Knowledge management in practice: An exploratory case study of Buckman labs
    • PAN SL and SCARBROUGH H (1999) Knowledge management in practice: an exploratory case study of Buckman labs. Technology Analysis and Strategic Management 11(3), 359-374.
    • (1999) Technology Analysis and Strategic Management , vol.11 , Issue.3 , pp. 359-374
    • Pan, S.L.1    Scarbrough, H.2
  • 62
    • 23444437793 scopus 로고    scopus 로고
    • Organisational learning - A critical systems thinking discipline
    • PANAGIOTIDIS P and EDWARDS JS (2001) Organisational learning - a critical systems thinking discipline. European Journal of Information Systems 10(3), 135-146.
    • (2001) European Journal of Information Systems , vol.10 , Issue.3 , pp. 135-146
    • Panagiotidis, P.1    Edwards, J.S.2
  • 63
    • 84925974854 scopus 로고
    • Sociotechnical systems: A North American reflection on empirical studies of the seventies
    • PASMORE W, FRANCIS C and HALDERMAN J (1982) Sociotechnical systems: a North American reflection on empirical studies of the seventies. Human Relations 35(12), 1179-1204.
    • (1982) Human Relations , vol.35 , Issue.12 , pp. 1179-1204
    • Pasmore, W.1    Francis, C.2    Halderman, J.3
  • 65
    • 0035608834 scopus 로고    scopus 로고
    • Research report: Richness versus parsimony in modeling technology adoption decisions - Understanding merchant adoption of a smart card-based payment system
    • PLOUFFE CR, HULLAND JS and VANDENBOSCH M (2001) Research report: richness versus parsimony in modeling technology adoption decisions - understanding merchant adoption of a smart card-based payment system. Information Systems Research 12(2), 208-222.
    • (2001) Information Systems Research , vol.12 , Issue.2 , pp. 208-222
    • Plouffe, C.R.1    Hulland, J.S.2    Vandenbosch, M.3
  • 66
    • 84867251423 scopus 로고    scopus 로고
    • Combining a structuration approach with a behavioral-based model to investigate ERP usage
    • Long Beach, CA, U.S.A. August 10-13
    • POZZEBON M (2000) Combining a structuration approach with a behavioral-based model to investigate ERP usage. In Proceedings of Sixth Americas Conference on Information Systems pp 1015-1021, Long Beach, CA, U.S.A. August 10-13.
    • (2000) Proceedings of Sixth Americas Conference on Information Systems , pp. 1015-1021
    • Pozzebon, M.1
  • 68
    • 0036608268 scopus 로고    scopus 로고
    • Learning to implement enterprise systems: An exploratory study of the dialectics of change
    • ROBEY D, Ross JW and BOUDREAU M-C (2002) Learning to implement enterprise systems: an exploratory study of the dialectics of change. Journal of Management Information Systems 19(1), 17-46.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 17-46
    • Robey, D.1    Ross, J.W.2    Boudreau, M.-C.3
  • 70
    • 84984735345 scopus 로고    scopus 로고
    • Dow corning corporation: Business process and information technology
    • ROSS JW (1999) Dow corning corporation: business process and information technology. Journal of Information Technology 14(3), 253-266.
    • (1999) Journal of Information Technology , vol.14 , Issue.3 , pp. 253-266
    • Ross, J.W.1
  • 71
    • 23444433621 scopus 로고    scopus 로고
    • Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, Massachusetts
    • ROSS JW (1999a) Dow Coming Corporation C: Transforming the Organization. Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, Massachusetts.
    • (1999) Dow Coming Corporation C: Transforming the Organization
    • Ross, J.W.1
  • 72
    • 85008016945 scopus 로고    scopus 로고
    • Surprising facts about implementing ERP
    • ROSS JW (1999b) Surprising facts about implementing ERP. IEEE Transactions on IT Professional 1(4), 65-68.
    • (1999) IEEE Transactions on IT Professional , vol.1 , Issue.4 , pp. 65-68
    • Ross, J.W.1
  • 73
    • 0034552240 scopus 로고    scopus 로고
    • The ERP revolution: Surviving vs thriving
    • ROSS JW and VITALE MR (2000) The ERP revolution: surviving vs thriving. Information Systems Frontier 2(2), 233-241.
    • (2000) Information Systems Frontier , vol.2 , Issue.2 , pp. 233-241
    • Ross, J.W.1    Vitale, M.R.2
  • 74
    • 23444435082 scopus 로고
    • Review article on the social engagement of social science
    • SCARBROUGH H (1995) Review article on the social engagement of social science. Human Relations 48(1), 1-11.
    • (1995) Human Relations , vol.48 , Issue.1 , pp. 1-11
    • Scarbrough, H.1
  • 76
    • 0000543711 scopus 로고
    • Differentiating organizational commitment from expectancy as a motivating force
    • SCHOLL RW (1981) Differentiating organizational commitment from expectancy as a motivating force. Academy of Management Review 6(4), 589-599.
    • (1981) Academy of Management Review , vol.6 , Issue.4 , pp. 589-599
    • Scholl, R.W.1
  • 77
    • 0031482189 scopus 로고    scopus 로고
    • A respecification and extension of the Delone and McLean model of IS success
    • SEDDON PB (1997) A respecification and extension of the Delone and McLean model of IS success. Information Systems Research 8(3), 240-253.
    • (1997) Information Systems Research , vol.8 , Issue.3 , pp. 240-253
    • Seddon, P.B.1
  • 78
    • 0002227327 scopus 로고    scopus 로고
    • Cultural fits and misfits: Is ERP a universal solution?
    • SOH C, SIA SK and TAY-YAP J (2000) Cultural fits and misfits: is ERP a universal solution? Communications of the ACM 43(4), 47-51.
    • (2000) Communications of the ACM , vol.43 , Issue.4 , pp. 47-51
    • Soh, C.1    Sia, S.K.2    Tay-Yap, J.3
  • 82
    • 23044531221 scopus 로고    scopus 로고
    • A framework for the ex-ante evaluation of ERP software
    • STEFANOU CJ (2001) A framework for the ex-ante evaluation of ERP software. European Journal of Information Systems 10(4), 204-215.
    • (2001) European Journal of Information Systems , vol.10 , Issue.4 , pp. 204-215
    • Stefanou, C.J.1
  • 83
    • 9744261712 scopus 로고    scopus 로고
    • Small business growth and internal transparency: The role of information systems
    • STREET CT and MEISTER DB (2004) Small business growth and internal transparency: the role of information systems. MIS Quarterly 28(3), 473-506.
    • (2004) MIS Quarterly , vol.28 , Issue.3 , pp. 473-506
    • Street, C.T.1    Meister, D.B.2
  • 84
    • 0000400750 scopus 로고
    • An assessment of the scientific merits of action research
    • SUSMAN G and EVERED R (1978) An assessment of the scientific merits of action research. Administrative Science Quarterly 23(4), 582-603.
    • (1978) Administrative Science Quarterly , vol.23 , Issue.4 , pp. 582-603
    • Susman, G.1    Evered, R.2
  • 85
    • 1442303745 scopus 로고    scopus 로고
    • Managing E-transformation in the public sector: An E-government study of Inland Revenue Authority of Singapore (IRAS)
    • TAN CW and PAN SL (2003) Managing E-transformation in the public sector: an E-government study of Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems 12(4), 269-281.
    • (2003) European Journal of Information Systems , vol.12 , Issue.4 , pp. 269-281
    • Tan, C.W.1    Pan, S.L.2
  • 87
    • 0020178842 scopus 로고
    • Observation on the use of behavioral models in information systems research and practice
    • TURNER JA (1982) Observation on the use of behavioral models in information systems research and practice. Information and Management 5(4-5), 207-213.
    • (1982) Information and Management , vol.5 , Issue.4-5 , pp. 207-213
    • Turner, J.A.1
  • 88
    • 0033872521 scopus 로고    scopus 로고
    • A theoretical extension of the technology acceptance model: Four longitudinal field studies
    • VENKATESH V and DAVIS FD (2000) A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science 45(2), 186-204.
    • (2000) Management Science , vol.45 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 89
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology: Toward a unified view
    • VENKATESH V, MORRIS MG, DAVIS GB and DAVIS FD (2003) User acceptance of information technology: toward a unified view. MIS Quarterly 27(3), 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1    Morris, M.G.2    Davis, G.B.3    Davis, F.D.4
  • 91
    • 84974872728 scopus 로고
    • Interpretive case studies in is research: Nature and method
    • WALSHAM G (1995) Interpretive case studies in is research: nature and method. European Journal of Information Systems 4(2), 74-81.
    • (1995) European Journal of Information Systems , vol.4 , Issue.2 , pp. 74-81
    • Walsham, G.1
  • 92
    • 0042948034 scopus 로고
    • Research methods in information systems: Using action research
    • (Mumford E, Hirschheim R, Fitzgerald G and Wood-harper AT, Eds), North Holland, Amsterdam
    • WOOD-HARPER T (1985) Research methods in information systems: using action research. In Research Methods in Information Systems (Mumford E, Hirschheim R, Fitzgerald G and Wood-harper AT, Eds), pp 169-191, North Holland, Amsterdam.
    • (1985) Research Methods in Information Systems , pp. 169-191
    • Wood-Harper, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.