Automated decision making comes of age

MIT Sloan Management Review

Volumn 46, Issue 4, 2005, Pages 83-89

  Davenport, Thomas H ^a   Harris, Jeanne G ^b  

^a BABSON COLLEGE   (United States)

^b ACCENTURE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 23444456914     PISSN: 7653697     EISSN: 1782155X     Source Type: Journal    
DOI: None     Document Type: Review

References (14)

1. For example, scientist and fiction writer I. Asimov's "I, Robot" (New York: Gnome Press, 1950) identified the Three Laws of Robotics, an early set of rules to guide automated decision making.
2. R. Kurzweil's "Age of Intelligent Machines" (Cambridge, Massachusetts: MIT Press, 1990) contains an overview of the history of artificial intelligence.
3. T.G. Gill, "Early Expert Systems: Where Are They Now?" MIS Quarterly 19, no. 1 (March 1995): 51-81.
4. Decision-support systems were defined in A.G. Gorry and M.S. Scott Motion, "A Framework for Management Information Systems," Sloan Management Review 13, no. 1 (fall 1971): 55-70.
5. For a description of business-rules technology, see B. Von Halle, "Business Rules Applied: Building Better Systems Using the Business Rule Approach" (New York: John Wiley & Sons, 2001).
6. For an overview of yield-management applications in the transportation industry, see A. Ingold, U. McMahon-Beattie and I. Yeoman, "Yield Management" (New York: Continuum, 2001).
7. For more on automated decision making in the consumer credit industry, see T.H. Davenport and J.G. Harris, "Automated Decision Making in Consumer Lending," research note, Accenture Institute for High Performance Business, New York, June 2004, www.accenture.com.
8. For more on automated decision making at DeepGreen Financial, see J.G. Harris and J.D. Brooks, "In the Mortgage Industry, IT Matters," Mortgage Banking Magazine, Dec. 4, 2004, 62.
9. For more on automated decision making in the insurance industry, see T.H. Davenport and J.G. Harris, "Lessons For Successful Automated Decision Making From The Insurance Industry," research note, Accenture Institute for High Performance Business, New York, November 2004, www.accenture.com.
10. "Pickberry Vineyard: Accenture Prototype Helps Improve Crop Management," 2004, www.accenture.com.
11. T.H. Davenport and J. Glaser, "Just-in-Time Delivery Comes to Knowledge Management," Harvard Business Review 80, no. 7 (July 2002): 107-111.
12. See also D.W. Bates et al., "Effect of Computerized Physician Order Entry and a Team Intervention on Prevention of Serious Medication Errors," Journal of the American Medical Association 280 (Oct. 21, 1998): 1311-1316.
13. In a previous study of how organizations build analytical capability, we found that quantitatively oriented experts were almost always present in organizations with high degrees of analytical activity. See T.H. Davenport, J.G. Harris, D.W. DeLong and A. Jacobson, "Data to Knowledge to Results: Building an Analytic Capability," California Management Review 43 (winter 2001): 2, 117-138.
14. For more on how losing human expertise in a technologically intensive business can undermine organizational performance, see D.W. DeLong, "Lost Knowledge: Confronting the Threat of an Aging Workforce" (New York: Oxford University Press, 2004).