The secrets of successful mediators

Negotiation Journal

Volumn 21, Issue 3, 2005, Pages 365-376

  Goldberg, Stephen B ^a  

^a NORTHWESTERN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 23444435990     PISSN: 07484526     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1571-9979.2005.00069.x     Document Type: Review

References (12)

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2. Brewer, M. 1981. Ethnocentrism and its role in interpersonal trust. In Scientific inquiry and the social sciences, edited by M. Brewer and B. Collins. San Francisco: Jossey-Bass.
3. Carnevale, P., R. Lim, and M. McLaughlin. 1989. Contingent mediator behavior and its effectiveness. In Mediation research, edited by K. Kressel and D. Pruitt. San Francisco: Jossey-Bass.
4. Doney, P. M., J. P. Cannon, and M. R. Mullen. 1998. Understanding the influence of national culture on the development of trust. Academy of Management Review 23: 601-620.
5. Fisher, R., W. Ury, and B. Patton. 1991. Getting to yes. New York: Penguin.
6. Kolb, D. (1985) To be a mediator: Expressive tactics in mediation. Journal of Social Issues 41(2): 11-26.
7. Kressel, K. and D. G. Pruitt. 1985. Themes in the mediation of social conflict. Journal of Social Issues 41(2): 179-198.
8. Mnookin, R. 1993. Why negotiations fail: An exploration of barriers to the resolution of conflict. Ohio State Journal on Dispute Resolution 8: 235-249.
9. Moore, C. 1996. The mediation process. San Francisco: Jossey-Bass.
10. Ray, L. and P. Kestner. 2002. The conflict resolution training program: Participant's notebook and leader's manual. San Francisco: Jossey-Bass.
11. Ross, W. and C. Wieland. 1996. Effects of interpersonal trust and time pressure on managerial mediation strategy in a simulated organizational dispute. Journal of Applied Psychology 81: 228-248.
12. Rousseau, D., S. Sitkin, R. Burt, and C. Camerer. 1998. Not so different after all: A cross-discipline view of trust. Academy of Management Review 23(3): 393-404.