-
1
-
-
0031286053
-
Customer satisfaction, productivity, and profitability: Differences between goods and services
-
Anderson E. Fornell C. Rust R. Customer satisfaction, productivity, and profitability: differences between goods and services Mark. Sci. 16 2 1997 129-145
-
(1997)
Mark. Sci.
, vol.16
, Issue.2
, pp. 129-145
-
-
Anderson, E.1
Fornell, C.2
Rust, R.3
-
2
-
-
0344741059
-
Competition, regulation, and efficiency in service industries
-
Baily M. Competition, regulation, and efficiency in service industries Brookings Pap. Econ. Act., Microecon. 2 1993 71-130
-
(1993)
Brookings Pap. Econ. Act., Microecon.
, vol.2
, pp. 71-130
-
-
Baily, M.1
-
3
-
-
0345988403
-
"The productivity payoff of computers," A review of the computer revolution: An economic perspective by Daniel E. Sichel
-
July 3
-
Bakos Y. "The productivity payoff of computers," A review of the computer revolution: an economic perspective by Daniel E. Sichel Science 1998 52 July 3
-
(1998)
Science
, pp. 52
-
-
Bakos, Y.1
-
4
-
-
2342596579
-
Caterpillar digs in
-
June 7
-
Bartolomew D. Caterpillar digs in Information Week 1993 36-41 [June 7]
-
(1993)
Information Week
, pp. 36-41
-
-
Bartolomew, D.1
-
5
-
-
9744285772
-
Resource-based perspective on information technology capability and firm performance: An empirical investigation
-
Bharadwaj A. Resource-based perspective on information technology capability and firm performance: an empirical investigation MIS Q. 24 1 2000 69-196
-
(2000)
MIS Q.
, vol.24
, Issue.1
, pp. 69-196
-
-
Bharadwaj, A.1
-
6
-
-
0032635023
-
Information technology effects on firm performance as measured by Tobin's q
-
Bharadwaj A. Bharadwaj S. Konsynski B. Information technology effects on firm performance as measured by Tobin's q Manage. Sci. 45 6 1999 1008-1024
-
(1999)
Manage. Sci.
, vol.45
, Issue.6
, pp. 1008-1024
-
-
Bharadwaj, A.1
Bharadwaj, S.2
Konsynski, B.3
-
7
-
-
0002058423
-
On the measurement of organizational slack
-
Bourgeois L.J. On the measurement of organizational slack Acad. Manage. Rev. 6 1 1981 29-39
-
(1981)
Acad. Manage. Rev.
, vol.6
, Issue.1
, pp. 29-39
-
-
Bourgeois, L.J.1
-
8
-
-
0027883457
-
The productivity paradox of information technology: Review and assessment
-
Brynjolfsson E. The productivity paradox of information technology: review and assessment Commun. ACM 1993 67-77
-
(1993)
Commun. ACM
, pp. 67-77
-
-
Brynjolfsson, E.1
-
9
-
-
0346788758
-
Paradox lost? Firm-level evidence on the returns to information systems
-
April
-
Brynjolfsson E. Hitt L. Paradox lost? Firm-level evidence on the returns to information systems Manage. Sci. 42 1996 541-558 [April].
-
(1996)
Manage. Sci.
, vol.42
, pp. 541-558
-
-
Brynjolfsson, E.1
Hitt, L.2
-
10
-
-
84989078889
-
Measuring strategic performance
-
Chakravarthy B. Measuring strategic performance Strateg. Manage. J. 7 1986 437-458
-
(1986)
Strateg. Manage. J.
, vol.7
, pp. 437-458
-
-
Chakravarthy, B.1
-
11
-
-
2342573075
-
What went wrong at Oxford Health?
-
Champy J. What went wrong at Oxford Health? Computerworld 1998 78
-
(1998)
Computerworld
, pp. 78
-
-
Champy, J.1
-
12
-
-
0004410386
-
A behavioral theory of organizational objectives
-
M. Haire (Ed.), New York (NY): Wiley
-
Cyert R. March J. A behavioral theory of organizational objectives In: Haire M. (Ed.), Modern organization theory 1959 76-90 Wiley New York (NY)
-
(1959)
Modern Organization Theory
, pp. 76-90
-
-
Cyert, R.1
March, J.2
-
14
-
-
84970305494
-
The adoption of technological, administrative and ancillary innovations: Impact of organizational factors
-
Damanpour F. The adoption of technological, administrative and ancillary innovations: impact of organizational factors J. Manage. 1987 675-688
-
(1987)
J. Manage.
, pp. 675-688
-
-
Damanpour, F.1
-
15
-
-
0003816118
-
-
Boston (MA): Harvard Business School Press
-
Davenport T. Process innovation 1993 Harvard Business School Press Boston (MA)
-
(1993)
Process Innovation
-
-
Davenport, T.1
-
17
-
-
0002481047
-
The new industrial engineering: Information technology and business process redesign
-
Davenport T. Short J. The new industrial engineering: information technology and business process redesign Sloan Manage. Rev. 1990 11-27
-
(1990)
Sloan Manage. Rev.
, pp. 11-27
-
-
Davenport, T.1
Short, J.2
-
18
-
-
0001167750
-
Reengineering work: Don't automate, obliterate
-
Hammer M. Reengineering work: don't automate, obliterate Harvard Bus. Rev. 1990 104-112
-
(1990)
Harvard Bus. Rev.
, pp. 104-112
-
-
Hammer, M.1
-
19
-
-
2342513636
-
New York fines Oxford Health over computer billing problems
-
Hoffman T. New York fines Oxford Health over computer billing problems Computerworld 32 1 1998 8
-
(1998)
Computerworld
, vol.32
, Issue.1
, pp. 8
-
-
Hoffman, T.1
-
20
-
-
0035589482
-
A reexamination of IT investment and the market value of the firm-an event study methodology
-
Im K.S. Dow K.E. Grover V. A reexamination of IT investment and the market value of the firm-an event study methodology Inf. Syst. Res. 12 1 2001 103-117
-
(2001)
Inf. Syst. Res.
, vol.12
, Issue.1
, pp. 103-117
-
-
Im, K.S.1
Dow, K.E.2
Grover, V.3
-
21
-
-
52949097061
-
Strategic information systems revisited: A study in sustainability and performance
-
Kettinger W. Grover V. Guhan S. Segors A. Strategic information systems revisited: a study in sustainability and performance MIS Q. 18 1 1994 31-58
-
(1994)
MIS Q.
, vol.18
, Issue.1
, pp. 31-58
-
-
Kettinger, W.1
Grover, V.2
Guhan, S.3
Segors, A.4
-
22
-
-
0041882073
-
Rethinking the value of IT, again
-
Martinsons M. Martinsons V. Rethinking the value of IT, again Commun. ACM 45 7 2002 25-26
-
(2002)
Commun. ACM
, vol.45
, Issue.7
, pp. 25-26
-
-
Martinsons, M.1
Martinsons, V.2
-
23
-
-
0030306779
-
Corporate risk-return relations: Returns variability versus downside risk
-
February
-
Miller K.D. Leiblein M.J. Corporate risk-return relations: returns variability versus downside risk Acad. Manage. J. 39 1 1996 91-122 [February].
-
(1996)
Acad. Manage. J.
, vol.39
, Issue.1
, pp. 91-122
-
-
Miller, K.D.1
Leiblein, M.J.2
-
24
-
-
21844484355
-
Computers and output growth revisited: How big is the puzzle?
-
Oliner S.D. Sichel D.E. Computers and output growth revisited: how big is the puzzle? Brookings Pap. Econ. Act. 2 1994 273-334
-
(1994)
Brookings Pap. Econ. Act.
, vol.2
, pp. 273-334
-
-
Oliner, S.D.1
Sichel, D.E.2
-
25
-
-
0026228851
-
Service under siege-the restructuring imperative
-
Roach S. Service under siege-the restructuring imperative Harvard Bus. Rev. 1991 82-92
-
(1991)
Harvard Bus. Rev.
, pp. 82-92
-
-
Roach, S.1
-
26
-
-
0000718530
-
Performance, slack, and risk taking in organizational decision making
-
Singh J.V. Performance, slack, and risk taking in organizational decision making Acad. Manage. J. 29 1986 562-585
-
(1986)
Acad. Manage. J.
, vol.29
, pp. 562-585
-
-
Singh, J.V.1
-
27
-
-
0000715759
-
Does successful investment in information technology solve the productivity paradox?
-
Stratopoulos T. Dehning B. Does successful investment in information technology solve the productivity paradox? Inf. Manage. 38 2 2000 103-117
-
(2000)
Inf. Manage.
, vol.38
, Issue.2
, pp. 103-117
-
-
Stratopoulos, T.1
Dehning, B.2
-
28
-
-
0011575283
-
-
US Department of Commerce Washington (DC): Economics and Statistics Administration
-
US Department of Commerce Digital economy 2002 2002 Economics and Statistics Administration Washington (DC)
-
(2002)
Digital Economy 2002
-
-
-
29
-
-
2342452694
-
Effects of firm performance, organizational slack, and debt on entry timing. A study of ten emerging product markets in USA
-
Wally S. Fong C. Effects of firm performance, organizational slack, and debt on entry timing. A study of ten emerging product markets in USA Ind. Innov. 7 2 2002 169-183
-
(2002)
Ind. Innov.
, vol.7
, Issue.2
, pp. 169-183
-
-
Wally, S.1
Fong, C.2
|