Australasian Triage Scale: Consumer perspective

EMA - Emergency Medicine Australasia

Volumn 17, Issue 3, 2005, Pages 212-217

  Meek, Robert ^a,b   Phiri, Wilson ^a  

^a DANDENONG HOSPITAL   (Australia)

^b Emergency Medicine   (Australia)

Author keywords

Consumer advocacy; Consumer information; Consumer participation; Consumer satisfaction; Triage

Indexed keywords

ADULT; AGED; ATTITUDE; AUSTRALASIAN TRIAGE SCALE; CONSUMER; CONTROLLED STUDY; EMERGENCY WARD; FEMALE; HEALTH EDUCATION; HUMAN; HUMAN RIGHTS; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; MEDICAL STAFF; NORMAL HUMAN; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE; RATING SCALE; RELIABILITY; REVIEW; SAMPLE; TIME;

EID: 22644433467     PISSN: 17426731     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1742-6723.2005.00725.x     Document Type: Review

References (23)

1. Brentnall E. A history of triage in civilian hospitals in Australia. Emerg. Med. 1997; 9: 50-4.
2. Fitzgerald G. The National Triage Scale. Emerg. Med. 1996; 8: 205-6.
3. Fitzgerald G. Triage revisited. Emerg. Med. 1998; 10: 291-3.
4. ACEM Standards Committee. National Triage Scale. Emerg. Med. 1994; 6: 145-6.
5. Jelinek G, Little M. Inter-rater reliability of the National Triage Scale over 11 500 simulated occasions of triage. Emerg. Med. 1996; 8: 226-30.
6. Dilley S, Standen P. Victorian nurses demonstrate concordance in the application of the NTS. Emerg. Med. 1998; 10: 12-18.
7. Hollis P, Sprivulis P. Reliability of the NTS with changes in ED activity level. Emerg. Med. 1996; 8: 231-4.
8. Doherty S. Triage in casemix funding. Emerg. Med. 1998; 10: 327-8.
9. Richardson D. Admission rates by triage category: a reliable clinical indicator? Emerg. Med. 1997; 9: 62.
10. Browne G, Gaudry P, Lam L. A triage observation scale improves the reliability of the National Triage Scale in children. Emerg. Med. 1997; 9: 283-8.
11. Smart D, Pollard C, Walpole B. Mental health triage in emergency medicine. Aust. N. Z. J. Psychiatry 1999; 33: 57-66.
12. Policies and guidelines. Policy document - The Australasian Triage Scale. Available from URL: http://www.acem.org.au/open/documents/triage.htm
13. Corbett S, White P, Wittlake W. Benefits of an informational videotape for ED patients. Am. J. Emerg. Med. 2000; 18: 67-71.
14. Kologlu M, Agalar F, Cakmakci M. ED information: does it affect patients perception and satisfaction about the care given in an ED? Eur. J. Emerg. Med. 1999; 6: 245-8.
15. Krishel S, Baraff L. Effect of ED information on patient satisfaction. Ann. Emerg. Med. 1993; 22: 70-4.
16. Nelson D, Coleman K, Walker J. Why are you waiting? Formulating an information pamphlet for use in an accident and emergency department. Accid. Emerg. Nurs. 1997; 5: 39-41.
17. Pardee D. Decreasing the wait for ED patients: an expanded triage nurse role. J. Emerg. Nurs. 1992; 18: 311-5.
18. Kelly A-M, McCarthy S. Triage nurse initiated xrays for limb injuries are accurate and efficient. Emerg. Med. 1995; 7: 81-4.
19. Anonymous editorial. Update on patient access to EDs: share the good news. ED Manag. 2000; 12: 7-8.
20. Rigge M. Patient's Charter. NHS keeping the customer satisfied. Health Serv. J. 1997; 107: 24-7.
21. Chaplin E, Bailey M, Crosby R et al. Using quality function deployment to capture the voice of the customer and translate it into the voice of the provider. Jt. Comm. J. Qual. Improv. 1999; 25: 300-15.
22. Parker J. Patient or customer? Collegian 1999; 6: 16-23.
23. Sollecito W, Kaluzny A. Continuous quality improvement in contract research organizations - the customer focus. Qual. Manag. Health Care 1999; 7: 7-21.