A process logic comparison approach to support business process benchmarking

International Journal of Advanced Manufacturing Technology

Volumn 26, Issue 1-2, 2005, Pages 191-210

  Juan, Y C ^a   Ou Yang, C ^b  

^a MING CHI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Benchmarking; Business process; Flowchart; Gap analysis; Process logic

Indexed keywords

BENCHMARKING; COMPUTER AIDED LOGIC DESIGN; COMPUTER PROGRAMMING; FLOWCHARTING; OPERATIONS RESEARCH; PROJECT MANAGEMENT; REENGINEERING;

BUSINESS PROCESS REENGINEERING (BPR); BUSINESS PROCESSES; GAP ANALYSIS; KEY PERFORMANCE INDICATORS (KPI); PROCESS LOGIC;

PROCESS CONTROL;

EID: 22044440343     PISSN: 02683768     EISSN: None     Source Type: Journal    
DOI: 10.1007/s00170-003-1970-x     Document Type: Article

References (23)

1. A. R. Tenner, I. J. DeToro (1997) Process Redesign: 'The Implementation Guide for Managers, Addison, Boston
2. H. Smith, P. Fingar (2003) Business Process Management: The Third Ware, Meghan-Kiffer, Tampa, FL
3. T. Richman, C. Koontz (1993) How Benchmarking Can Improve Business Reengineering, Planning Rev Nov/Dec:26-27
4. T. R. Furey (1993) A Six-step Guide to Process Reengineering, Planning Rev March/April :20-23
5. S. Talluri (2000) A Benchmarking Method for Business-Process Reengineering and Improvement, Int J Flexible Manuf Sys 12:291-304
6. G. H. Watson (1992) The Benchmarking Workbook: Adapting Best Practices for Performance Improvement, Productivity Press, Portland, OR
7. R. C. Camp (1995) Business Process Benchmarking: Finding and Implementing Best Practices, Quality Press, Milwaukee
8. B. Poulson (1996) Process Benchmarking in Retail Financial Services, Manage Serv, June: 12-14
9. R. Anupindi, S. Chopra, S. D. Deshmukh, J. A. V. Mieghem, E. Zemel (1999) Managing Business Process Flows, Prentice Hall, NJ
10. A. W. Scheer (2000) ARIS-Business Process Modeling, Springer, Berlin Heidelberg New York
11. R. T. Burlton (2001) Business Process Management: Profiting from Process, SAMS
12. S. Wang (1994) OO Modeling of Business Processes: Object-Oriented Systems Analysis, Inf Syst Manag, Spring:36-43
13. W. M. P. van der Aalst and K. M. van Hee (1996) Business Process Redesign: A Petri-net-based Approach, Comput Ind 29:15-26
14. Z. Irani, V. Hlupic, G. Giaglis (2000) Business-Process Reengineering: A Design Perspective, Int J Flexible Manuf Syst 12:247-252
15. IDS Scheer AG. (2001) ARIS 6: Collaborative Suite: ARIS Methods
16. M. Kirchmer (1999) Business Process Oriented Implementation of Standard Software: How to Achieve Competitive Advantage Efficiently and Effectively, Springer, Berlin Heidelberg New York
17. G. Keller, T. Teufel (1998) SAP R/3 Process Oriented Implementation, Addison, Boston, MA
18. G. Abeysinghe, K. Phalp (1997) Combining process modeling methods, Inf Softw Technol 39:107-124
19. K. Mertins, R. Jochem, F.-W. Jäkel (1997) A Tool for Object-oriented Modeling and Analysis of Business Processes, Comput Ind 33: 345-356
20. J. L. Whitten, L. D. Bentley, K. C. Dittman (2002) Systems Analysis and Design Methods, Irwin/McCraw-Hill, NY
21. P. O'Neill, A. S. Sohal (1999) Business Process Reengineering: A Review of Recent Literature, Technovation 19:571-581
22. I. H. Brill. R. S. Meyer (1998) Competitive Benchmarking: A Key to Improving Profits, Metal Center News, September:5-6
23. IDS Prof. Scheer GmbH (1998) ARIS Connectivity for R/3: Installation Guide, version 4.0