메뉴 건너뛰기




Volumn 12, Issue 3, 2005, Pages 260-274

Benchmarking culture and performance in Chinese organizations

Author keywords

Benchmarking; China; Leadership; Management styles; Organizational culture; Organizational performance

Indexed keywords


EID: 20444472773     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770510600375     Document Type: Article
Times cited : (29)

References (59)
  • 1
    • 85050422284 scopus 로고
    • Subordination and autonomy attitudes of Japanese workers
    • Abegglen, J.C. (1957), "Subordination and autonomy attitudes of Japanese workers", American Journal of Sociology, Vol. 63, pp. 181-9.
    • (1957) American Journal of Sociology , vol.63 , pp. 181-9
    • Abegglen, J.C.1
  • 2
    • 0002894042 scopus 로고
    • In search of appropriate methodology: From outside the People's Republic of China looking in
    • Adler, N.J., Campbell, N. and Laurent, A. (1989), "In search of appropriate methodology: from outside the People's Republic of China looking in", Journal of International Business Studies, Vol. 20 No. 1, pp. 61-74.
    • (1989) Journal of International Business Studies , vol.20 , Issue.1 , pp. 61-74
    • Adler, N.J.1    Campbell, N.2    Laurent, A.3
  • 3
    • 1142284253 scopus 로고    scopus 로고
    • Relationships between employee attitudes, customer satisfaction and departmental performance
    • Adsit, D.J. and London, M. (1996), "Relationships between employee attitudes, customer satisfaction and departmental performance", Journal of Management Development, Vol. 15 No. 1, pp. 62-75.
    • (1996) Journal of Management Development , vol.15 , Issue.1 , pp. 62-75
    • Adsit, D.J.1    London, M.2
  • 4
    • 20444472245 scopus 로고
    • Culture's consequences", (book review)
    • Baumgartel, H. and Hill, T. (1982), "Culture's consequences", (book review), Personnel Psychology, Vol. 35 No. 1, pp. 192-6.
    • (1982) Personnel Psychology , vol.35 , Issue.1 , pp. 192-6
    • Baumgartel, H.1    Hill, T.2
  • 5
    • 0009579008 scopus 로고
    • Accultmation
    • Kroeber, A.L. (Ed.), University of Chicago, IL
    • Beals, R. (1953), "Accultmation", in Kroeber, A.L. (Ed.), Antropology Today: An Encyclopaedic Inventory, University of Chicago, IL, pp. 621-41.
    • (1953) Antropology Today: An Encyclopaedic Inventory , pp. 621-41
    • Beals, R.1
  • 6
    • 0009252249 scopus 로고    scopus 로고
    • Consumer desire in three cultures: Results from projective research
    • Belk, R.W. and Ger, G. (1997), "Consumer desire in three cultures: results from projective research", Advances in Consumer Research, Vol. 24, pp. 24-8.
    • (1997) Advances in Consumer Research , vol.24 , pp. 24-8
    • Belk, R.W.1    Ger, G.2
  • 11
    • 85050837908 scopus 로고
    • Functional alternatives and economic development: An empirical example of permanent employment in Japan
    • Cole, R.E. (1973), "Functional alternatives and economic development: an empirical example of permanent employment in Japan", American Sociological Review, Vol. 38, pp. 424-38.
    • (1973) American Sociological Review , vol.38 , pp. 424-38
    • Cole, R.E.1
  • 14
    • 0000089994 scopus 로고
    • The relationship between managerial values and managerial success in the United States, Japan, India, and Australia
    • England, G.W. and Lee, R. (1974), "The relationship between managerial values and managerial success in the United States, Japan, India, and Australia", Journal of Applied Psychology, Vol. 59, pp. 411-19.
    • (1974) Journal of Applied Psychology , vol.59 , pp. 411-19
    • England, G.W.1    Lee, R.2
  • 15
    • 84972296071 scopus 로고
    • Evolution of the Japanese system of employer-employee relations, 1868-1945
    • Evans, R. (1970), "Evolution of the Japanese system of employer-employee relations, 1868-1945", Business History Review, Vol. 44 No. 1, pp. 110-25.
    • (1970) Business History Review , vol.44 , Issue.1 , pp. 110-25
    • Evans, R.1
  • 16
    • 0035400689 scopus 로고    scopus 로고
    • Exploring the relationship between total quality management and information systems development
    • Fok, L.Y., Fok, W.M. and Hartman, S.J. (2001), "Exploring the relationship between total quality management and information systems development", Information & Management, Vol. 38, pp. 355-71.
    • (2001) Information & Management , vol.38 , pp. 355-71
    • Fok, L.Y.1    Fok, W.M.2    Hartman, S.J.3
  • 17
    • 0034348495 scopus 로고    scopus 로고
    • The relationship between equity, sensitivity, growth need, strength, organizational citizenship behavior, and perceived outcomes in the quality environment: A study of accounting professionals
    • Fok, L.Y., Hartman, S.J., Patti, A.L. and Razek, J.R. (2000), "The relationship between equity, sensitivity, growth need, strength, organizational citizenship behavior, and perceived outcomes in the quality environment: a study of accounting professionals", Journal of Social Behavior and Personality, Vol. 15 No. 1, pp. 99-120.
    • (2000) Journal of Social Behavior and Personality , vol.15 , Issue.1 , pp. 99-120
    • Fok, L.Y.1    Hartman, S.J.2    Patti, A.L.3    Razek, J.R.4
  • 18
    • 0001407420 scopus 로고
    • The development of consumer desire in marketizing and developing economies: The case of Romania
    • Ger, G. and Belk, R.W. (1993), "The development of consumer desire in marketizing and developing economies: the case of Romania", Advances in Consumer Research, Vol. 20, pp. 102-7.
    • (1993) Advances in Consumer Research , vol.20 , pp. 102-7
    • Ger, G.1    Belk, R.W.2
  • 19
    • 0042735928 scopus 로고
    • Culture and management
    • Harrison, G. (1994), "Culture and management", Australian Accountant, Vol. 64 No. 10, pp. 14-22.
    • (1994) Australian Accountant , vol.64 , Issue.10 , pp. 14-22
    • Harrison, G.1
  • 20
    • 0036839993 scopus 로고    scopus 로고
    • Relationships among quality management, IS use and organizational performance in the health-care and non-health-care setting
    • Hartman, S.J., Fok, L.Y., Fok, W.M. and Li, J. (2002), "Relationships among quality management, IS use and organizational performance in the health-care and non-health-care setting", Total Quality Management, Vol. 13 No. 7, pp. 927-43.
    • (2002) Total Quality Management , vol.13 , Issue.7 , pp. 927-43
    • Hartman, S.J.1    Fok, L.Y.2    Fok, W.M.3    Li, J.4
  • 23
    • 0001451553 scopus 로고
    • Measuring manufacturing performance
    • Kaplan, R.S. (1983), "Measuring manufacturing performance", The Accounting Review, Vol. 58 No. 4, pp. 686-705.
    • (1983) The Accounting Review , vol.58 , Issue.4 , pp. 686-705
    • Kaplan, R.S.1
  • 24
    • 0026494564 scopus 로고
    • The balanced scorecard: Measures that drive performance
    • Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard: measures that drive performance", Harvard Business Review, Vol. 70 No. 1, pp. 71-9.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-9
    • Kaplan, R.S.1    Norton, D.P.2
  • 26
    • 0009619765 scopus 로고
    • The persistence of culture as a determinant of differentiated attitudes on the part of American managers of Japanese ancestry
    • Kelley, L. and Reeser, C. (1973), "The persistence of culture as a determinant of differentiated attitudes on the part of American managers of Japanese ancestry", Academy of Management Journal, Vol. 16 No. 1, pp. 67-76.
    • (1973) Academy of Management Journal , vol.16 , Issue.1 , pp. 67-76
    • Kelley, L.1    Reeser, C.2
  • 27
    • 84928218571 scopus 로고
    • Culture's consequences: International differences in work-related values", (book review)
    • Korman, A.K. (1985), "Culture's consequences: international differences in work-related values", (book review), Journal of Occupational Behavior, Vol. 6 No. 3, pp. 243-4.
    • (1985) Journal of Occupational Behavior , vol.6 , Issue.3 , pp. 243-4
    • Korman, A.K.1
  • 28
    • 0009603911 scopus 로고
    • The guiding principles of values adjusting the relationship between fairness and efficiency
    • 21 May
    • Lan, X.L. (1987), "The guiding principles of values adjusting the relationship between fairness and efficiency", Brightness Daily, 21 May, p. 3.
    • (1987) Brightness Daily , pp. 3
    • Lan, X.L.1
  • 29
    • 84925913213 scopus 로고
    • Cultural effects of organizational structures: The case of Japanese firms in the United States
    • Lincoln, J.R., Olson, J. and Hanada, M. (1978), "Cultural effects of organizational structures: the case of Japanese firms in the United States", American Sociological Review, Vol. 43, pp. 829-47.
    • (1978) American Sociological Review , vol.43 , pp. 829-47
    • Lincoln, J.R.1    Olson, J.2    Hanada, M.3
  • 30
    • 20444435781 scopus 로고    scopus 로고
    • The impact of environmental uncertainty on the market orientation - Performance relationship: A study of the hospital industry?
    • Lonial, S. and Raju, P.S. (2001), "The impact of environmental uncertainty on the market orientation - performance relationship: a study of the hospital industry?", Journal of Economic and Social Research, Vol. 3 No. 1, pp. 5-27.
    • (2001) Journal of Economic and Social Research , vol.3 , Issue.1 , pp. 5-27
    • Lonial, S.1    Raju, P.S.2
  • 31
    • 0009927140 scopus 로고
    • Culture's consequences: International differences in work-related values", (book review)
    • Lowe, E.A. (1981), "Culture's consequences: international differences in work-related values", (book review), Journal of Enterprise Management, Vol. 3 No. 3, p. 312.
    • (1981) Journal of Enterprise Management , vol.3 , Issue.3 , pp. 312
    • Lowe, E.A.1
  • 32
    • 0037648707 scopus 로고
    • Performance measurement: The balanced scorecard approach
    • Summer
    • Maisel, L.S. (1992), "Performance measurement: the balanced scorecard approach", Cost Management, Summer, pp. 47-52.
    • (1992) Cost Management , pp. 47-52
    • Maisel, L.S.1
  • 33
    • 0040673639 scopus 로고
    • Issues of transnational organizational development
    • Bass, B.M. Cooper, R. Hass, A.H. Heath Boston, MA
    • Mouton, J. and Blake, R. (1970), "Issues of transnational organizational development", in Bass, B.M., Cooper, R. and Hass, A.H. (Eds), Managing for Accomplishment, Heath, Boston, MA.
    • (1970) Managing for Accomplishment
    • Mouton, J.1    Blake, R.2
  • 35
    • 84973812451 scopus 로고
    • Comparison of selected work factors in Japan and the United States
    • Pascale, R.T. and Maguire, M.A. (1980), "Comparison of selected work factors in Japan and the United States", Human Relations, Vol. 33, pp. 433-55.
    • (1980) Human Relations , vol.33 , pp. 433-55
    • Pascale, R.T.1    Maguire, M.A.2
  • 37
    • 0002714901 scopus 로고
    • Management as symbolic action
    • Cummings, L.L. Staw, B.M. JAI Press Greenwich, CT
    • Pfeffer, J. (1981), "Management as symbolic action", in Cummings, L.L. and Staw, B.M. (Eds), Research in Organizational Behavior, JAI Press, Greenwich, CT.
    • (1981) Research in Organizational Behavior
    • Pfeffer, J.1
  • 38
    • 0442295587 scopus 로고    scopus 로고
    • Cultural influences on total quality management adoption in Chinese enterprises: An empirical study
    • Pun, K-F. (2001), "Cultural influences on total quality management adoption in Chinese enterprises: an empirical study", Total Quality Management, Vol. 12 No. 3, pp. 323-42.
    • (2001) Total Quality Management , vol.12 , Issue.3 , pp. 323-42
    • Pun, K.-F.1
  • 39
    • 85132731992 scopus 로고
    • Differences in managerial values: A study of US, Hong Kong and PRC managers
    • Ralston, D.A. and Gustafson, D.J. (1993), "Differences in managerial values: a study of US, Hong Kong and PRC managers", Journal of International Business Studies, Vol. 24 No. 2, pp. 249-75.
    • (1993) Journal of International Business Studies , vol.24 , Issue.2 , pp. 249-75
    • Ralston, D.A.1    Gustafson, D.J.2
  • 40
    • 0000544562 scopus 로고
    • Dysfunctional consequences of performance measurements
    • Ridgway, V.F. (1956), "Dysfunctional consequences of performance measurements", Administrative Science Quarterly, Vol. 1 No. 2, pp. 240-7.
    • (1956) Administrative Science Quarterly , vol.1 , Issue.2 , pp. 240-7
    • Ridgway, V.F.1
  • 41
    • 84891419133 scopus 로고
    • Geert Hofstede: Culture's consequences", (book review)
    • Robinson, R.V. (1983), "Geert Hofstede: culture's consequences", (book review), Work and Occupations, pp. 110-15.
    • (1983) Work and Occupations , pp. 110-15
    • Robinson, R.V.1
  • 42
    • 12444316305 scopus 로고
    • A comparison of job satisfaction between public and private sector managers
    • Schneider, D. and Vaught, B. (1993), "A comparison of job satisfaction between public and private sector managers", Public Administration Quarterly, Vol. 17 No. 1, pp. 68-83.
    • (1993) Public Administration Quarterly , vol.17 , Issue.1 , pp. 68-83
    • Schneider, D.1    Vaught, B.2
  • 43
    • 0141907696 scopus 로고    scopus 로고
    • Employee attitude or organizational financial and market performance?
    • Schneider, B., Hanges, P.J., Smith, D.B. and Salvaggio, A.N. (2003), "Employee attitude or organizational financial and market performance?", Journal of Applied Psychology, Vol. 88 No. 5, pp. 836-50.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 836-50
    • Schneider, B.1    Hanges, P.J.2    Smith, D.B.3    Salvaggio, A.N.4
  • 45
    • 0442311203 scopus 로고    scopus 로고
    • An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector
    • Sinclair, D. and Zairi, M. (2001), "An empirical study of key elements of total quality-based performance measurement systems: a case study approach in the service industry sector", Total Quality Management, Vol. 12 No. 4, pp. 535-50.
    • (2001) Total Quality Management , vol.12 , Issue.4 , pp. 535-50
    • Sinclair, D.1    Zairi, M.2
  • 46
    • 0039261988 scopus 로고
    • Competing models of globalization: Theoretical frameworks and research agendas
    • London School of Economics and Political Science, University of London, London
    • Sklair, L. (1993), "Competing models of globalization: theoretical frameworks and research agendas", working paper, London School of Economics and Political Science, University of London, London.
    • (1993) Working Paper
    • Sklair, L.1
  • 47
    • 0347581945 scopus 로고
    • The rise and rise of the NFI
    • May
    • Smith, M. (1990), "The rise and rise of the NFI", Management Accounting, May, pp. 24-6.
    • (1990) Management Accounting , pp. 24-6
    • Smith, M.1
  • 48
    • 84925974497 scopus 로고
    • Geert Hofstede: Culture's consequences
    • Sociology
    • Smucker, J. (1982), "Geert Hofstede: culture's consequences", Reviews of New Books, Sociology, Vol. 9 No. 2, pp. 55-6.
    • (1982) Reviews of New Books , vol.9 , Issue.2 , pp. 55-6
    • Smucker, J.1
  • 49
    • 84970151921 scopus 로고
    • Hofstede's consequences - A study of reviews, citations, and replications
    • Special Issue on cross-national organization culture
    • Sondergaard, M. (1994), "Hofstede's consequences - a study of reviews, citations, and replications", Special Issue on cross-national organization culture, European Group for Organizational Studies, Vol. 15 No. 3, pp. 447-56.
    • (1994) European Group for Organizational Studies , vol.15 , Issue.3 , pp. 447-56
    • Sondergaard, M.1
  • 51
    • 20444459734 scopus 로고    scopus 로고
    • Nourishing American business with Japanese recipes
    • Thanopolos, J. and Leanard, J. (1996), "Nourishing American business with Japanese recipes", Review of Business, Vol. 18 No. 1, pp. 7-10.
    • (1996) Review of Business , vol.18 , Issue.1 , pp. 7-10
    • Thanopolos, J.1    Leanard, J.2
  • 53
    • 84977350292 scopus 로고
    • Perceptions or reality? Is multi-perspective measurement a means or an end?
    • Tornow, W.W. (1993), "Perceptions or reality? Is multi-perspective measurement a means or an end?", Human Resource Management, Vol. 32, pp. 221-30.
    • (1993) Human Resource Management , vol.32 , pp. 221-30
    • Tornow, W.W.1
  • 54
    • 0001994931 scopus 로고
    • Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences
    • Tornow, W.W. and Wiley, J.W. (1990), "Service quality and management practices: a look at employee attitudes, customer satisfaction, and bottom-line consequences", Human Resource Planning, Vol. 14, pp. 105-15.
    • (1990) Human Resource Planning , vol.14 , pp. 105-15
    • Tornow, W.W.1    Wiley, J.W.2
  • 55
    • 20444486790 scopus 로고
    • Global adjustment and the future of Asian-Pacific economy
    • August
    • Tung, R.L. (1990), "Global adjustment and the future of Asian-Pacific economy", Journal of Asian Studies, Vol. 49 No. 3, August, pp. 622-4.
    • (1990) Journal of Asian Studies , vol.49 , Issue.3 , pp. 622-4
    • Tung, R.L.1
  • 56
    • 0003080420 scopus 로고
    • Managing in the 21st century: The need for global orientation
    • Tung, R.L. and Miller, E.L. (1990), "Managing in the 21st century: the need for global orientation", Management International Review, Vol. 30 No. 1, pp. 5-18.
    • (1990) Management International Review , vol.30 , Issue.1 , pp. 5-18
    • Tung, R.L.1    Miller, E.L.2
  • 57
    • 0009924125 scopus 로고
    • Culture's consequences
    • Warner, M. (1981), "Culture's consequences", Journal of General Management, Vol. 7 No. 1, pp. 75-8.
    • (1981) Journal of General Management , vol.7 , Issue.1 , pp. 75-8
    • Warner, M.1
  • 58
    • 0002249950 scopus 로고
    • Customer satisfaction: A supportive work environment and its financial cost
    • Wiley, J.W. (1991), "Customer satisfaction: a supportive work environment and its financial cost", Human Resource Planning, Vol. 14 No. 2, pp. 117-27.
    • (1991) Human Resource Planning , vol.14 , Issue.2 , pp. 117-27
    • Wiley, J.W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.