Service management

Decision Sciences

Volumn 35, Issue 3, 2004, Pages 325-332

  Bretthauer, Kurt M ^a  

^a INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 20444438796     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.0011-7315.2004.35031.x     Document Type: Article

References (8)

1. Boudreau, J., Hopp, W., McClain, J. O., & Thomas, L. J. (2003). On the interface between operations management and human resources management. Manufacturing and Service Operations Management, 5, 179-202.
2. Carter, M. (2002). Diagnosis: Mismanagement of resources. ORMS Today, 29(2), 26-32.
3. Chase, R. B., & Dasu, S. (2001). Want to perfect your company's service? Use behavioral science. Harvard Business Review, 79(6), 78-84.
4. Chopra, S., Lovejoy, W., & Yano, C. (2004). Five decades of operations management and the prospects ahead. Management Science, 50, 8-14.
5. Fitzsimmons, J. A., & Fitzsimmons, M. J. (2004). Service management: Operations, strategy, and information technology (4th ed.). New York: McGraw-Hill.
6. Institute of Medicine (2001). Crossing the quality chasm: A new health system for the 21st Century. Washington, DC: National Academy Press.
7. Rust, R. (2004). A call for a wider range of service research. Journal of Service Research, 6, 211.
8. Verma, R., Fitzsimmons, J. A., Heineke, J., & Davis, M. (2002). New issues and opportunities in service design research. Journal of Operations Management, 20, 117-120.