Performance measurement for stakeholders: The case of Scottish local authorities

International Journal of Public Sector Management

Volumn 17, Issue 2-3, 2004, Pages 222-233

  Wisniewski, Mik ^a   Stewart, Derek ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b Bishop's Consulting   (United Kingdom)

Author keywords

Local authorities; Local government; Performance management; Public sector; Scotland

Indexed keywords

LOCAL GOVERNMENT; PERFORMANCE ASSESSMENT; PUBLIC SECTOR; STAKEHOLDER;

EURASIA; EUROPE; SCOTLAND; UNITED KINGDOM; WESTERN EUROPE;

EID: 2042516723     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513550410530153     Document Type: Article

References (13)

1. Accounts Commission for Scotland (1998a), Planning for Success: A Review of the Audit of Management Arrangements in Scottish Councils, Accounts Commission for Scotland, Edinburgh.
2. Accounts Commission for Scotland (1998b), The Measures of Success: Developing a Balanced Scorecard to Measure Performance, Accounts Commission for Scotland, Edinburgh.
3. Accounts Commission for Scotland (1999), Getting to Know You: Building and Using an Information Portfolio - A Guide for Service Managers, Accounts Commission for Scotland, Edinburgh.
4. Ackermann, F. and Eden, C. (2001), "Stakeholders matter: techniques for their identification and management", Department of Management Science Research Paper No. 2001/20, Strathclyde Business School, Glasgow.
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6. Jackson, P.M. (1995), "Reflections on performance measurement in public sector organisations", in Jackson, P.M. (Ed.), Measures for Success in the Public Sector, CIPFA, London.
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11. SLGIU (2000), The Scottish Local Government Handbook, Scottish Local Government Information Unit, Glasgow.
12. Wisniewski, M. and Dickson, A. (2001), "Measuring performance in Dumfries and Galloway Constabulary with the balanced scorecard", Journal of the Operational Research Society, Vol. 52 No. 10, pp. 1057-66.
13. Wisniewski, M. and Stewart, D. (2001), "Using the statutory audit to support continuous improvement in Scottish local authorities", International Journal of Public Sector Management, Vol. 14 No. 6/7, pp. 540-55.