메뉴 건너뛰기




Volumn 16, Issue 1, 2005, Pages 28-54

The asymmetric impact of price-attribute performance on overall price evaluation

Author keywords

Customer satisfaction; Mobile communication systems; Prices; Value analysis

Indexed keywords


EID: 18844461934     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230510587140     Document Type: Article
Times cited : (29)

References (56)
  • 1
    • 84960587220 scopus 로고
    • Commodity bundling and the burden of monopoly
    • Adams, W.J. and Yellen, J.L. (1976), "Commodity bundling and the burden of monopoly", Quarterly Journal of Economics, Vol. 40, pp. 475-88.
    • (1976) Quarterly Journal of Economics , vol.40 , pp. 475-488
    • Adams, W.J.1    Yellen, J.L.2
  • 2
    • 0010841850 scopus 로고
    • Price as a 'give' component in an exchange theoretic multicomponent model
    • Kinnear, T.C. Association for Consumer Research Ann Arbor, MI
    • Ahtola, O.T. (1984), "Price as a 'give' component in an exchange theoretic multicomponent model", in Kinnear, T.C. (Ed.), Advances in Consumer Research, Vol. 11, Association for Consumer Research, Ann Arbor, MI.
    • (1984) Advances in Consumer Research , vol.11
    • Ahtola, O.T.1
  • 4
    • 84990321409 scopus 로고    scopus 로고
    • Strengthening the satisfaction-profit chain
    • Anderson, E.W. and Mittal, V. (2000), "Strengthening the satisfaction-profit chain", Journal of Service Research, Vol. 3, November, pp. 107-20.
    • (2000) Journal of Service Research , vol.3 , pp. 107-120
    • Anderson, E.W.1    Mittal, V.2
  • 5
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson, E.W. and Sullivan, M.W. (1993), "The antecedents and consequences of customer satisfaction for firms", Marketing Science, Vol. 12, Spring, pp. 125-43.
    • (1993) Marketing Science , vol.12 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 7
    • 0033247750 scopus 로고    scopus 로고
    • A dynamic model of customers' usage of services: Usage as an antecedent and consequence of satisfaction
    • Bolton, R. and Lemon, K.L. (1999), "A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction", Journal of Marketing Research, Vol. XXXVI, pp. 171-86.
    • (1999) Journal of Marketing Research , vol.36 , pp. 171-186
    • Bolton, R.1    Lemon, K.L.2
  • 8
    • 0002531628 scopus 로고
    • The effects of product class knowledge on information search behaviour
    • Brucks, M. (1985), "The effects of product class knowledge on information search behaviour", Journal of Consumer Research, Vol. 12, pp. 1-16.
    • (1985) Journal of Consumer Research , vol.12 , pp. 1-16
    • Brucks, M.1
  • 9
    • 18844430931 scopus 로고    scopus 로고
    • Three-factor theory of customer satisfaction: Theory, measurement, and implications
    • Osservatorio di Marketing, SDA Bocconi, Milan
    • Busacca, B., Matzler, K. and Padula, G. (2002), "Three-factor theory of customer satisfaction: theory, measurement, and implications", Working Paper, no. 71, Osservatorio di Marketing, SDA Bocconi, Milan.
    • (2002) Working Paper , vol.71
    • Busacca, B.1    Matzler, K.2    Padula, G.3
  • 10
    • 0000215195 scopus 로고
    • Recommendations for APA test standards regarding construct, trait and discriminant validity
    • Campbell, D.T. (1960), "Recommendations for APA test standards regarding construct, trait and discriminant validity", American Psycologist, Vol. 15, pp. 546-53.
    • (1960) American Psycologist , vol.15 , pp. 546-553
    • Campbell, D.T.1
  • 15
    • 0001932429 scopus 로고
    • Developing buyer and seller relationships
    • Dwyer, F.R., Shurr, P.H. and Oh, S. (1987), "Developing buyer and seller relationships", Journal of Marketing, Vol. 51, pp. 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Shurr, P.H.2    Oh, S.3
  • 16
    • 0002618637 scopus 로고
    • Behavioral decision theory: Processes of judgement and choice
    • Einhorn, H.J. and Hogarth, R.M. (1981), "Behavioral decision theory: processes of judgement and choice", Annual Review of Psychology, Vol. 32, pp. 53-88.
    • (1981) Annual Review of Psychology , vol.32 , pp. 53-88
    • Einhorn, H.J.1    Hogarth, R.M.2
  • 18
    • 18844411721 scopus 로고    scopus 로고
    • European Information Technology Observatory Frankfurt
    • European Information Technology Observatory (2002), Statistical Outlook, European Information Technology Observatory, Frankfurt.
    • (2002) Statistical Outlook
  • 21
    • 0000879155 scopus 로고
    • New ways to measure consumer judgements
    • Green, P.E. and Wind, Y. (1975), "New ways to measure consumer judgements", Harvard Business Review, Vol. 53, pp. 107-17.
    • (1975) Harvard Business Review , vol.53 , pp. 107-117
    • Green, P.E.1    Wind, Y.2
  • 22
    • 0000419004 scopus 로고
    • Industrial marketing: An organizational problem
    • Hakansson, H. and Ostberg, C. (1975), "Industrial marketing: an organizational problem", Industrial Marketing Management, Vol. 4, pp. 113-23.
    • (1975) Industrial Marketing Management , vol.4 , pp. 113-123
    • Hakansson, H.1    Ostberg, C.2
  • 23
    • 18844419861 scopus 로고
    • Consumer responses to inequitable economic exchanges: An attribution theoretical analysis
    • Hunt, H.K. Day, R.L. 4th Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Indiana University, Bloomington, IN, October 3-5
    • Hunt, H.M. (1979), "Consumer responses to inequitable economic exchanges: an attribution theoretical analysis", in Hunt, H.K. and Day, R.L. (Eds), Refining Concepts and Measures of Consumer Satisfaction and Complaining Behavior, 4th Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Indiana University, Bloomington, IN, October 3-5.
    • (1979) Refining Concepts and Measures of Consumer Satisfaction and Complaining Behavior
    • Hunt, H.M.1
  • 24
    • 3543095022 scopus 로고
    • The determinants of service quality: Satisfiers and dissatisfiers
    • Johnston, R. (1995), "The determinants of service quality: satisfiers and dissatisfiers", International Journal of Service Industry Management, Vol. 6 No. 5, pp. 53-71.
    • (1995) International Journal of Service Industry Management , vol.6 , Issue.5 , pp. 53-71
    • Johnston, R.1
  • 25
    • 0000125532 scopus 로고
    • Prospect theory: An analysis of decision under risk
    • Kahneman, D. and Tversky, A. (1979), "Prospect theory: an analysis of decision under risk", Econometrica, Vol. 47 No. 2, pp. 263-91.
    • (1979) Econometrica , vol.47 , Issue.2 , pp. 263-291
    • Kahneman, D.1    Tversky, A.2
  • 26
    • 0001452413 scopus 로고
    • Cognitive reference points in consumer decision making
    • Wallendorf, M. Anderson, P. Association for Consumer Research Provo, UT
    • Klein, N.M. and Oglethorpe, J.E. (1987), "Cognitive reference points in consumer decision making", in Wallendorf, M. and Anderson, P. (Eds), Advances in Consumer Research, Vol. 14, Association for Consumer Research, Provo, UT, pp. 183-7.
    • (1987) Advances in Consumer Research , vol.14 , pp. 183-187
    • Klein, N.M.1    Oglethorpe, J.E.2
  • 27
    • 34248985808 scopus 로고
    • The impact of television advertising: Learning without involvement
    • Krugman, H.E. (1965), "The impact of television advertising: learning without involvement", Public Opinion Quarterly, Vol. 29, pp. 349-56.
    • (1965) Public Opinion Quarterly , vol.29 , pp. 349-356
    • Krugman, H.E.1
  • 28
    • 0002405359 scopus 로고    scopus 로고
    • The power of trust in manufacturer-retailer relationships
    • Kumar, N. (1996), "The power of trust in manufacturer-retailer relationships", Harvard Business Review, Vol. 74 No. 6, pp. 92-106.
    • (1996) Harvard Business Review , vol.74 , Issue.6 , pp. 92-106
    • Kumar, N.1
  • 30
    • 0001780388 scopus 로고
    • Importance-performance analysis
    • Martilla, J.A. and James, J.C. (1977), "Importance-performance analysis", Journal of Marketing, Vol. 41, pp. 77-9.
    • (1977) Journal of Marketing , vol.41 , pp. 77-79
    • Martilla, J.A.1    James, J.C.2
  • 32
    • 0030367262 scopus 로고    scopus 로고
    • The assessment of alternative measures of consumer expertise
    • Mitchell, A.A. and Dacin, P.A. (1996), "The assessment of alternative measures of consumer expertise", Journal of Consumer Research, Vol. 23 No. 3, pp. 219-39.
    • (1996) Journal of Consumer Research , vol.23 , Issue.3 , pp. 219-239
    • Mitchell, A.A.1    Dacin, P.A.2
  • 33
    • 0000453984 scopus 로고
    • A theoretical analysis of two recent measures of involvement
    • Association for Consumer Research Ann Arbor, MI
    • Mittal, B. (1989), "A theoretical analysis of two recent measures of involvement", Advances in Consumer Research, Vol. 16, Association for Consumer Research, Ann Arbor, MI, pp. 697-702.
    • (1989) Advances in Consumer Research , vol.16 , pp. 697-702
    • Mittal, B.1
  • 34
    • 0032372670 scopus 로고    scopus 로고
    • The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
    • Mittal, V., Ross, W.T. and Baldasare, P.M. (1998), "The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions", Journal of Marketing, Vol. 62, January, pp. 33-47.
    • (1998) Journal of Marketing , vol.62 , pp. 33-47
    • Mittal, V.1    Ross, W.T.2    Baldasare, P.M.3
  • 35
    • 0000105408 scopus 로고
    • To ask a question, one must know enough to know what is not known
    • Miyake, N. and Norman, D. (1979), "To ask a question, one must know enough to know what is not known", Journal of Verbal Learning and Verbal Behaviour, Vol. 18, pp. 357-64.
    • (1979) Journal of Verbal Learning and Verbal Behaviour , vol.18 , pp. 357-364
    • Miyake, N.1    Norman, D.2
  • 37
    • 0003140386 scopus 로고
    • The effects of price on subjective product evaluation
    • Jacoby, J. Olson, J. Lexington Books Lexington, MA
    • Monroe, K.B. and Krishnan, R. (1985), "The effects of price on subjective product evaluation", in Jacoby, J. and Olson, J. (Eds), Perceived Quality, Lexington Books, Lexington, MA, pp. 209-32.
    • (1985) Perceived Quality , pp. 209-232
    • Monroe, K.B.1    Krishnan, R.2
  • 38
    • 0001453432 scopus 로고
    • Individual differences in search behaviour for a nondurable
    • Moore, W.L. and Lehmann, D.R. (1980), "Individual differences in search behaviour for a nondurable", Journal of Consumer Research, Vol. 7, pp. 296-307.
    • (1980) Journal of Consumer Research , vol.7 , pp. 296-307
    • Moore, W.L.1    Lehmann, D.R.2
  • 39
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 42
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver, R.L. and Swan, J.E. (1989), "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach", Journal of Marketing, Vol. 53, pp. 21-35.
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 43
    • 0001906426 scopus 로고
    • Price as an informational cue: Effects in product evaluation
    • Woodside, A.G. Sheth, J.N. Bennet, P.D. North Holland New York, NY
    • Olson, J. (1977), "Price as an informational cue: effects in product evaluation", in Woodside, A.G., Sheth, J.N. and Bennet, P.D. (Eds), Consumer and Industrial Buying Behavior, North Holland, New York, NY, pp. 267-86.
    • (1977) Consumer and Industrial Buying Behavior , pp. 267-286
    • Olson, J.1
  • 44
    • 0039409141 scopus 로고
    • The effects of individual and situation-related factors on consumer selection of judgemental models
    • Park, C.W. (1976), "The effects of individual and situation-related factors on consumer selection of judgemental models", Journal of Marketing Research, Vol. 13, pp. 144-51.
    • (1976) Journal of Marketing Research , vol.13 , pp. 144-151
    • Park, C.W.1
  • 45
    • 0011486834 scopus 로고
    • Product familiarity, brand name and price influences on product evaluation
    • Association for Consumer Research Ann Arbor, MI
    • Raju, P.S. (1977), "Product familiarity, brand name and price influences on product evaluation", Advances in Consumer Research, Vol. 4, Association for Consumer Research, Ann Arbor, MI, pp. 64-71.
    • (1977) Advances in Consumer Research , vol.4 , pp. 64-71
    • Raju, P.S.1
  • 48
    • 0008556102 scopus 로고
    • Abuse in trade practices: An economic analysis
    • Telser, L.G. (1965), "Abuse in trade practices: an economic analysis", Law and Contemporary Problems, Vol. 30, pp. 488-505.
    • (1965) Law and Contemporary Problems , vol.30 , pp. 488-505
    • Telser, L.G.1
  • 49
    • 0000538440 scopus 로고
    • Mental accounting and consumer choice
    • Thaler, R. (1985), "Mental accounting and consumer choice", Marketing Science, Vol. 4, pp. 199-214.
    • (1985) Marketing Science , vol.4 , pp. 199-214
    • Thaler, R.1
  • 51
    • 0032344907 scopus 로고    scopus 로고
    • The roles of price, performance, and expectations in determining satisfaction in service exchanges
    • Voss, G.B., Parasuraman, A. and Grewal, D. (1998), "The roles of price, performance, and expectations in determining satisfaction in service exchanges", Journal of Marketing, Vol. 62, October, pp. 46-61.
    • (1998) Journal of Marketing , vol.62 , pp. 46-61
    • Voss, G.B.1    Parasuraman, A.2    Grewal, D.3
  • 53
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: The next source for competitive advantage
    • Woodruff, R.B. (1997), "Customer value: the next source for competitive advantage", Journal of The Academy of Marketing Science, Vol. 25 No. 2, pp. 139-53.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 54
    • 0000544724 scopus 로고
    • Measuring the involvement construct
    • Zaichkowsky, J.L. (1985), "Measuring the involvement construct", Journal of Consumer Research, Vol. 12 No. 3, pp. 341-52.
    • (1985) Journal of Consumer Research , vol.12 , Issue.3 , pp. 341-352
    • Zaichkowsky, J.L.1
  • 55
    • 0002667763 scopus 로고
    • Consumer perception of price, quality and value: A means-end model and synthesis of evidence
    • Zeithaml, V.A. (1988), "Consumer perception of price, quality and value: a means-end model and synthesis of evidence", Journal of Marketing, Vol. 52, July, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1
  • 56
    • 84986131281 scopus 로고    scopus 로고
    • The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty-reward-contrast analysis
    • Matzler, K. and Sauerwein, E. (2002), "The factor structure of customer satisfaction: an empirical test of the importance grid and the penalty-reward-contrast analysis", International Journal of Service Industry Management, Vol. 13 No. 2, pp. 314-32.
    • (2002) International Journal of Service Industry Management , vol.13 , Issue.2 , pp. 314-332
    • Matzler, K.1    Sauerwein, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.