-
1
-
-
84960587220
-
Commodity bundling and the burden of monopoly
-
Adams, W.J. and Yellen, J.L. (1976), "Commodity bundling and the burden of monopoly", Quarterly Journal of Economics, Vol. 40, pp. 475-88.
-
(1976)
Quarterly Journal of Economics
, vol.40
, pp. 475-488
-
-
Adams, W.J.1
Yellen, J.L.2
-
2
-
-
0010841850
-
Price as a 'give' component in an exchange theoretic multicomponent model
-
Kinnear, T.C. Association for Consumer Research Ann Arbor, MI
-
Ahtola, O.T. (1984), "Price as a 'give' component in an exchange theoretic multicomponent model", in Kinnear, T.C. (Ed.), Advances in Consumer Research, Vol. 11, Association for Consumer Research, Ann Arbor, MI.
-
(1984)
Advances in Consumer Research
, vol.11
-
-
Ahtola, O.T.1
-
3
-
-
0000607236
-
Dimensions of consumer expertise
-
Alba, J.W. and Hutchinson, J.W. (1987), "Dimensions of consumer expertise", Journal of Consumer Research, Vol. 13 No. 4, pp. 411-54.
-
(1987)
Journal of Consumer Research
, vol.13
, Issue.4
, pp. 411-454
-
-
Alba, J.W.1
Hutchinson, J.W.2
-
4
-
-
84990321409
-
Strengthening the satisfaction-profit chain
-
Anderson, E.W. and Mittal, V. (2000), "Strengthening the satisfaction-profit chain", Journal of Service Research, Vol. 3, November, pp. 107-20.
-
(2000)
Journal of Service Research
, vol.3
, pp. 107-120
-
-
Anderson, E.W.1
Mittal, V.2
-
5
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for firms
-
Anderson, E.W. and Sullivan, M.W. (1993), "The antecedents and consequences of customer satisfaction for firms", Marketing Science, Vol. 12, Spring, pp. 125-43.
-
(1993)
Marketing Science
, vol.12
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
7
-
-
0033247750
-
A dynamic model of customers' usage of services: Usage as an antecedent and consequence of satisfaction
-
Bolton, R. and Lemon, K.L. (1999), "A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction", Journal of Marketing Research, Vol. XXXVI, pp. 171-86.
-
(1999)
Journal of Marketing Research
, vol.36
, pp. 171-186
-
-
Bolton, R.1
Lemon, K.L.2
-
8
-
-
0002531628
-
The effects of product class knowledge on information search behaviour
-
Brucks, M. (1985), "The effects of product class knowledge on information search behaviour", Journal of Consumer Research, Vol. 12, pp. 1-16.
-
(1985)
Journal of Consumer Research
, vol.12
, pp. 1-16
-
-
Brucks, M.1
-
9
-
-
18844430931
-
Three-factor theory of customer satisfaction: Theory, measurement, and implications
-
Osservatorio di Marketing, SDA Bocconi, Milan
-
Busacca, B., Matzler, K. and Padula, G. (2002), "Three-factor theory of customer satisfaction: theory, measurement, and implications", Working Paper, no. 71, Osservatorio di Marketing, SDA Bocconi, Milan.
-
(2002)
Working Paper
, vol.71
-
-
Busacca, B.1
Matzler, K.2
Padula, G.3
-
10
-
-
0000215195
-
Recommendations for APA test standards regarding construct, trait and discriminant validity
-
Campbell, D.T. (1960), "Recommendations for APA test standards regarding construct, trait and discriminant validity", American Psycologist, Vol. 15, pp. 546-53.
-
(1960)
American Psycologist
, vol.15
, pp. 546-553
-
-
Campbell, D.T.1
-
14
-
-
0001501607
-
Consumer perceptions of comparative price advertisements
-
Della Bitta, A.J., Monroe, K.B. and McGinnis, J.M. (1981), "Consumer perceptions of comparative price advertisements", Journal of Marketing Research, Vol. 18, pp. 416-27.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 416-427
-
-
Della Bitta, A.J.1
Monroe, K.B.2
McGinnis, J.M.3
-
15
-
-
0001932429
-
Developing buyer and seller relationships
-
Dwyer, F.R., Shurr, P.H. and Oh, S. (1987), "Developing buyer and seller relationships", Journal of Marketing, Vol. 51, pp. 11-27.
-
(1987)
Journal of Marketing
, vol.51
, pp. 11-27
-
-
Dwyer, F.R.1
Shurr, P.H.2
Oh, S.3
-
16
-
-
0002618637
-
Behavioral decision theory: Processes of judgement and choice
-
Einhorn, H.J. and Hogarth, R.M. (1981), "Behavioral decision theory: processes of judgement and choice", Annual Review of Psychology, Vol. 32, pp. 53-88.
-
(1981)
Annual Review of Psychology
, vol.32
, pp. 53-88
-
-
Einhorn, H.J.1
Hogarth, R.M.2
-
17
-
-
0003434714
-
-
3rd ed. Holt, Rhinehart & Winston New York, NY
-
Engel, J.F., Blackwell, R.D. and Kollatt, D.T. (1978), Consumer Behavior, 3rd ed., Holt, Rhinehart & Winston, New York, NY.
-
(1978)
Consumer Behavior
-
-
Engel, J.F.1
Blackwell, R.D.2
Kollatt, D.T.3
-
18
-
-
18844411721
-
-
European Information Technology Observatory Frankfurt
-
European Information Technology Observatory (2002), Statistical Outlook, European Information Technology Observatory, Frankfurt.
-
(2002)
Statistical Outlook
-
-
-
21
-
-
0000879155
-
New ways to measure consumer judgements
-
Green, P.E. and Wind, Y. (1975), "New ways to measure consumer judgements", Harvard Business Review, Vol. 53, pp. 107-17.
-
(1975)
Harvard Business Review
, vol.53
, pp. 107-117
-
-
Green, P.E.1
Wind, Y.2
-
22
-
-
0000419004
-
Industrial marketing: An organizational problem
-
Hakansson, H. and Ostberg, C. (1975), "Industrial marketing: an organizational problem", Industrial Marketing Management, Vol. 4, pp. 113-23.
-
(1975)
Industrial Marketing Management
, vol.4
, pp. 113-123
-
-
Hakansson, H.1
Ostberg, C.2
-
23
-
-
18844419861
-
Consumer responses to inequitable economic exchanges: An attribution theoretical analysis
-
Hunt, H.K. Day, R.L. 4th Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Indiana University, Bloomington, IN, October 3-5
-
Hunt, H.M. (1979), "Consumer responses to inequitable economic exchanges: an attribution theoretical analysis", in Hunt, H.K. and Day, R.L. (Eds), Refining Concepts and Measures of Consumer Satisfaction and Complaining Behavior, 4th Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Indiana University, Bloomington, IN, October 3-5.
-
(1979)
Refining Concepts and Measures of Consumer Satisfaction and Complaining Behavior
-
-
Hunt, H.M.1
-
24
-
-
3543095022
-
The determinants of service quality: Satisfiers and dissatisfiers
-
Johnston, R. (1995), "The determinants of service quality: satisfiers and dissatisfiers", International Journal of Service Industry Management, Vol. 6 No. 5, pp. 53-71.
-
(1995)
International Journal of Service Industry Management
, vol.6
, Issue.5
, pp. 53-71
-
-
Johnston, R.1
-
25
-
-
0000125532
-
Prospect theory: An analysis of decision under risk
-
Kahneman, D. and Tversky, A. (1979), "Prospect theory: an analysis of decision under risk", Econometrica, Vol. 47 No. 2, pp. 263-91.
-
(1979)
Econometrica
, vol.47
, Issue.2
, pp. 263-291
-
-
Kahneman, D.1
Tversky, A.2
-
26
-
-
0001452413
-
Cognitive reference points in consumer decision making
-
Wallendorf, M. Anderson, P. Association for Consumer Research Provo, UT
-
Klein, N.M. and Oglethorpe, J.E. (1987), "Cognitive reference points in consumer decision making", in Wallendorf, M. and Anderson, P. (Eds), Advances in Consumer Research, Vol. 14, Association for Consumer Research, Provo, UT, pp. 183-7.
-
(1987)
Advances in Consumer Research
, vol.14
, pp. 183-187
-
-
Klein, N.M.1
Oglethorpe, J.E.2
-
27
-
-
34248985808
-
The impact of television advertising: Learning without involvement
-
Krugman, H.E. (1965), "The impact of television advertising: learning without involvement", Public Opinion Quarterly, Vol. 29, pp. 349-56.
-
(1965)
Public Opinion Quarterly
, vol.29
, pp. 349-356
-
-
Krugman, H.E.1
-
28
-
-
0002405359
-
The power of trust in manufacturer-retailer relationships
-
Kumar, N. (1996), "The power of trust in manufacturer-retailer relationships", Harvard Business Review, Vol. 74 No. 6, pp. 92-106.
-
(1996)
Harvard Business Review
, vol.74
, Issue.6
, pp. 92-106
-
-
Kumar, N.1
-
29
-
-
0002183204
-
Measuring consumer involvement profiles
-
Laurent, G. and Kapferer, J.N. (1985), "Measuring consumer involvement profiles", Journal of Marketing Research, Vol. 22, pp. 41-53.
-
(1985)
Journal of Marketing Research
, vol.22
, pp. 41-53
-
-
Laurent, G.1
Kapferer, J.N.2
-
30
-
-
0001780388
-
Importance-performance analysis
-
Martilla, J.A. and James, J.C. (1977), "Importance-performance analysis", Journal of Marketing, Vol. 41, pp. 77-9.
-
(1977)
Journal of Marketing
, vol.41
, pp. 77-79
-
-
Martilla, J.A.1
James, J.C.2
-
31
-
-
84867777147
-
How to delight your customers
-
Matzler, K., Hinterhuber, H.H., Bailom, F. and Sauerwein, E. (1996), "How to delight your customers", Journal of Product & Brand Management, Vol. 5 No. 2, pp. 6-18.
-
(1996)
Journal of Product & Brand Management
, vol.5
, Issue.2
, pp. 6-18
-
-
Matzler, K.1
Hinterhuber, H.H.2
Bailom, F.3
Sauerwein, E.4
-
32
-
-
0030367262
-
The assessment of alternative measures of consumer expertise
-
Mitchell, A.A. and Dacin, P.A. (1996), "The assessment of alternative measures of consumer expertise", Journal of Consumer Research, Vol. 23 No. 3, pp. 219-39.
-
(1996)
Journal of Consumer Research
, vol.23
, Issue.3
, pp. 219-239
-
-
Mitchell, A.A.1
Dacin, P.A.2
-
33
-
-
0000453984
-
A theoretical analysis of two recent measures of involvement
-
Association for Consumer Research Ann Arbor, MI
-
Mittal, B. (1989), "A theoretical analysis of two recent measures of involvement", Advances in Consumer Research, Vol. 16, Association for Consumer Research, Ann Arbor, MI, pp. 697-702.
-
(1989)
Advances in Consumer Research
, vol.16
, pp. 697-702
-
-
Mittal, B.1
-
34
-
-
0032372670
-
The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
-
Mittal, V., Ross, W.T. and Baldasare, P.M. (1998), "The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions", Journal of Marketing, Vol. 62, January, pp. 33-47.
-
(1998)
Journal of Marketing
, vol.62
, pp. 33-47
-
-
Mittal, V.1
Ross, W.T.2
Baldasare, P.M.3
-
35
-
-
0000105408
-
To ask a question, one must know enough to know what is not known
-
Miyake, N. and Norman, D. (1979), "To ask a question, one must know enough to know what is not known", Journal of Verbal Learning and Verbal Behaviour, Vol. 18, pp. 357-64.
-
(1979)
Journal of Verbal Learning and Verbal Behaviour
, vol.18
, pp. 357-364
-
-
Miyake, N.1
Norman, D.2
-
37
-
-
0003140386
-
The effects of price on subjective product evaluation
-
Jacoby, J. Olson, J. Lexington Books Lexington, MA
-
Monroe, K.B. and Krishnan, R. (1985), "The effects of price on subjective product evaluation", in Jacoby, J. and Olson, J. (Eds), Perceived Quality, Lexington Books, Lexington, MA, pp. 209-32.
-
(1985)
Perceived Quality
, pp. 209-232
-
-
Monroe, K.B.1
Krishnan, R.2
-
38
-
-
0001453432
-
Individual differences in search behaviour for a nondurable
-
Moore, W.L. and Lehmann, D.R. (1980), "Individual differences in search behaviour for a nondurable", Journal of Consumer Research, Vol. 7, pp. 296-307.
-
(1980)
Journal of Consumer Research
, vol.7
, pp. 296-307
-
-
Moore, W.L.1
Lehmann, D.R.2
-
39
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
42
-
-
0002852072
-
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
-
Oliver, R.L. and Swan, J.E. (1989), "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach", Journal of Marketing, Vol. 53, pp. 21-35.
-
(1989)
Journal of Marketing
, vol.53
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
43
-
-
0001906426
-
Price as an informational cue: Effects in product evaluation
-
Woodside, A.G. Sheth, J.N. Bennet, P.D. North Holland New York, NY
-
Olson, J. (1977), "Price as an informational cue: effects in product evaluation", in Woodside, A.G., Sheth, J.N. and Bennet, P.D. (Eds), Consumer and Industrial Buying Behavior, North Holland, New York, NY, pp. 267-86.
-
(1977)
Consumer and Industrial Buying Behavior
, pp. 267-286
-
-
Olson, J.1
-
44
-
-
0039409141
-
The effects of individual and situation-related factors on consumer selection of judgemental models
-
Park, C.W. (1976), "The effects of individual and situation-related factors on consumer selection of judgemental models", Journal of Marketing Research, Vol. 13, pp. 144-51.
-
(1976)
Journal of Marketing Research
, vol.13
, pp. 144-151
-
-
Park, C.W.1
-
45
-
-
0011486834
-
Product familiarity, brand name and price influences on product evaluation
-
Association for Consumer Research Ann Arbor, MI
-
Raju, P.S. (1977), "Product familiarity, brand name and price influences on product evaluation", Advances in Consumer Research, Vol. 4, Association for Consumer Research, Ann Arbor, MI, pp. 64-71.
-
(1977)
Advances in Consumer Research
, vol.4
, pp. 64-71
-
-
Raju, P.S.1
-
46
-
-
0003445423
-
-
Winston Washington, DC
-
Scott, W.A., Osgood, D.W. and Peterson, C. (1979), Cognitive Structure: Theory and Measurement of Individual Differences, Winston, Washington, DC.
-
(1979)
Cognitive Structure: Theory and Measurement of Individual Differences
-
-
Scott, W.A.1
Osgood, D.W.2
Peterson, C.3
-
48
-
-
0008556102
-
Abuse in trade practices: An economic analysis
-
Telser, L.G. (1965), "Abuse in trade practices: an economic analysis", Law and Contemporary Problems, Vol. 30, pp. 488-505.
-
(1965)
Law and Contemporary Problems
, vol.30
, pp. 488-505
-
-
Telser, L.G.1
-
49
-
-
0000538440
-
Mental accounting and consumer choice
-
Thaler, R. (1985), "Mental accounting and consumer choice", Marketing Science, Vol. 4, pp. 199-214.
-
(1985)
Marketing Science
, vol.4
, pp. 199-214
-
-
Thaler, R.1
-
51
-
-
0032344907
-
The roles of price, performance, and expectations in determining satisfaction in service exchanges
-
Voss, G.B., Parasuraman, A. and Grewal, D. (1998), "The roles of price, performance, and expectations in determining satisfaction in service exchanges", Journal of Marketing, Vol. 62, October, pp. 46-61.
-
(1998)
Journal of Marketing
, vol.62
, pp. 46-61
-
-
Voss, G.B.1
Parasuraman, A.2
Grewal, D.3
-
52
-
-
0000658968
-
New directions in equity research
-
Walster, W.E., Bersheid, E. and Walster, G.W. (1973), "New directions in equity research", Journal of Personality and Social Psychology, Vol. 25, pp. 151-76.
-
(1973)
Journal of Personality and Social Psychology
, vol.25
, pp. 151-176
-
-
Walster, W.E.1
Bersheid, E.2
Walster, G.W.3
-
53
-
-
0031536393
-
Customer value: The next source for competitive advantage
-
Woodruff, R.B. (1997), "Customer value: the next source for competitive advantage", Journal of The Academy of Marketing Science, Vol. 25 No. 2, pp. 139-53.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.2
, pp. 139-153
-
-
Woodruff, R.B.1
-
54
-
-
0000544724
-
Measuring the involvement construct
-
Zaichkowsky, J.L. (1985), "Measuring the involvement construct", Journal of Consumer Research, Vol. 12 No. 3, pp. 341-52.
-
(1985)
Journal of Consumer Research
, vol.12
, Issue.3
, pp. 341-352
-
-
Zaichkowsky, J.L.1
-
55
-
-
0002667763
-
Consumer perception of price, quality and value: A means-end model and synthesis of evidence
-
Zeithaml, V.A. (1988), "Consumer perception of price, quality and value: a means-end model and synthesis of evidence", Journal of Marketing, Vol. 52, July, pp. 2-22.
-
(1988)
Journal of Marketing
, vol.52
, pp. 2-22
-
-
Zeithaml, V.A.1
-
56
-
-
84986131281
-
The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty-reward-contrast analysis
-
Matzler, K. and Sauerwein, E. (2002), "The factor structure of customer satisfaction: an empirical test of the importance grid and the penalty-reward-contrast analysis", International Journal of Service Industry Management, Vol. 13 No. 2, pp. 314-32.
-
(2002)
International Journal of Service Industry Management
, vol.13
, Issue.2
, pp. 314-332
-
-
Matzler, K.1
Sauerwein, E.2
|