ISO 9001: 2000 implementation – the North American experience

International Journal of Productivity and Performance Management

Volumn 53, Issue 1, 2004, Pages 10-17

  Bhuiyan, Nadia ^a   Alam, Nadeem ^a  

^a Gina Cody School of Engineering and Computer Science   (Canada)

Author keywords

ISO 9000 series; North America; Process management; Quality management techniques; Standards

Indexed keywords

EID: 18844389796     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400410509923     Document Type: Article

References (6)

1. Carlsson, M. and Carlsson D. (1996), “Experiences of implementing ISO9000 in Swedish industry”, International Journal of Quality & Reliability Management, Vol. 13 No. 7, pp. 36-47.
2. ISO (2000), ISO9001:2000(E) Standard, Quality Management Systems – Requirements, International Organization for Standardization, Geneva.
3. Lipovatz, D., Stenos, F. and Vaka, A. (1999), “Implementation of ISO 9000 quality systems in Greek enterprises”, International Journal of Quality & Reliability Management, Vol. 16 No. 6, pp. 534-51.
4. Santos, L. and Escanciano, C. (2002), “Benefits of ISO9000:1994 system”, International Journal of Quality & Reliability Management, Vol. 19 No. 3, pp. 321-44.
5. Yahya, S. and Goh, W (2001), “Implementation of an ISO 9000 quality system”, International Journal of Quality & Reliability Management, Vol. 18 No. 9, pp. 941-66.
6. PIQC (1997), “Training on ISO 9000 Quality Management System”, The ISO 9000 Series, Pakistan Insitute of Quality Control, Lahore, pp. 32-43.