Psychometric refinement of an outpatient, visit-specific satisfaction with doctor questionnaire

Psycho-Oncology

Volumn 13, Issue 4, 2004, Pages 223-234

  Loblaw, D Andrew ^a,b   Bezjak, Andrea ^a   Singh, P Mony ^c   Gotowiec, Andrew ^d   Joubert, David ^e   Mah, Kenneth ^e   Devins, Gerald M ^e  

^a UNIVERSITY OF TORONTO   (Canada)

^b DEPARTMENT OF RADIATION ONCOLOGY   (Canada)

^c UNIVERSITY OF CALGARY   (Canada)

^d MCMASTER UNIVERSITY   (Canada)

^e UNIVERSITY OF TORONTO   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CANADA; CANCER PATIENT; CONTROLLED STUDY; DEMOGRAPHY; DOCTOR PATIENT RELATION; FACTORIAL ANALYSIS; HUMAN; MAJOR CLINICAL STUDY; OUTPATIENT; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; RELIABILITY; STATISTICAL ANALYSIS; STATISTICAL SIGNIFICANCE; VALIDATION PROCESS;

ADULT; AGED; AGED, 80 AND OVER; AMBULATORY CARE; CANADA; FACTOR ANALYSIS, STATISTICAL; FEMALE; HUMANS; MALE; MEDICAL ONCOLOGY; MIDDLE AGED; NEOPLASMS; OFFICE VISITS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PSYCHOMETRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 1842688361     PISSN: 10579249     EISSN: None     Source Type: Journal    
DOI: 10.1002/pon.715     Document Type: Article

References (48)

1. Anastasi A. 1988. Psychological Testing, Macmillan: New York.
2. Andoh M, Kobayashi K, Kudoh S, Takeda F. 1997. Using 'Care Note' to measure the level of satisfaction patients feel with their care, in palliative cancer care, as a measure of quality of life (Japanese). Nippon Ika Daigaku Zasshi 64: 538-545.
3. Baider L, Ever-Hadani P, De-Nour AK. 1995. The impact of culture on perceptions of patient-physician satisfaction. Isr J Med Sci 31: 179-185.
4. Baker R. 1990. Development of a questionnaire to assess patients' satisfaction with consultations in general practice. Br J Gen Pract 40: 487-490.
5. Baker R. 1996. Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations. Br J Gen Pract 46: 601-605.
6. Barker DA, Shergill SS, Higginson I, Orrell MW. 1996. Patients' views towards care received from psychiatrists. Br J Psychiatry 168: 641.
7. Barry MJ, Fowler FJ Jr, O'Leary MP et al. 1992. Measurement Committee of the American Urological Association: The American Urological Association Symptom Index for benign prostatic hyperplasia. J Urol 148: 1549.
8. Bellamy N, Goldsmith CH, Campbell J, Stitt LW. 1988. Validation study of WOMAC: A health status instrument for measuring clinically important patient relevant outcomes to antirheumatic drug therapy in patients with osteoarthritis of the hip or knee. Rheumatologia 15: 1833-1840.
9. Bentler PM. 1990. Comparative fit indexes in structural models. Psychol Bull 107: 238-246.
10. Bollen KA. 1989. Structural Equations with Latent Variables. Wiley: New York.
11. Bredart A, Razavi D, Delvaux N, Goodman V, Farvacques C, van Heer CA. 1998. A comprehensive assessment of satisfaction with care for cancer patients. Support Care Cancer 6: 518-523.
12. Bredart A, Razavi D, Robertson C, Didier F, Scaffidi E, de Haes JC. 1999. A comprehensive assessment of satisfaction with care: preliminary psychometric analysis in an oncology institute in Italy. Ann Oncol 10: 839-846.
13. Brody H. 1992. The Healer's Power. Yale University Press: New Haven, Conn.
14. Browne MW, Cudeck R. 1993. Alternative ways of assessing model fit. In Testing Structural Equation Models, Bollen KA, Long JS (eds). Sage: Newbury Park, CA; 136-162.
15. Byrne B. 1994. Structural Equation Modeling with EQS and EQS/Windows. Sage: Thousand Oaks, CA.
16. Campbell DT, Fiske DW. 1959. Convergent and discriminant validation by the multitrait-multimethod matrix. Psychol Bull 56: 81-105.
17. Cella DF, Tulsky DS, Gray G et al. 1993. The functional assessment of cancer therapy scale: Development and validation of the general measure. J Clin Oncol 11: 570-579.
18. Cliff N. 1988. The eigenvalue-greater-than-one rule and the reliability of components. Psychol Bull 103: 276-279.
19. Cohen DS, Colliver JA, Marcy MS, Fried ED, Swartz MH. 1996. Psychometric properties of a standardized-patient checklist and rating-scale used to assess interpersonal and communication skills. Academ Med 71(Jan. Suppl.): S87-S89.
20. Cromarty I. 1996. What do patients think about during their consultations? A qualitative study. Br J Gen Pract 46: 525-528.
21. Cronbach LJ. 1951. Coefficient alpha and the internal factor structure of tests. Psychometrika 16: 297-334.
22. Cronbach LJ, Meehl PE. 1955. Construct validity in psychological tests. Psychol Bull 52: 281-302.
23. Davies AR, Ware Jr, JE. 1991. GHAA'S Consumer Satisfaction Survey and User's Manual (2nd edn). GHAA: Washington, DC.
24. Devins GM. 1999. Culturally informed psychosomatic research. J Psychosom Res 46: 519-524.
25. Devins GM, Bezjak A, Mah K, Loblaw DA, Gotowiec AP. 2002. Confirmatory factor analysis and clinical significance of the illness intrusiveness ratings scale in men and women with six common cancer diagnoses. Clin Therapeut 24(Suppl. B): 25-26.
26. DiBartola LM, Kanter SL. 1997. Perceptions of physicians' skills. Acad Med 72: 566-567.
27. Di Palo MT. 1997. Rating satisfaction research: Is it poor, fair, good, very good or excellent? Arthritis Care Res 10(6): 422-430.
28. The EuroQol Group. 1990. EuroQol - a new facility for the measurement of health-related quality of life. Health Policy 16: 199-208.
29. Franklin B, McLemore S. 1967. A scale for measuring attitudes toward student health services. J Psychol 66: 143-147.
30. Frederikson LG. 1995. Exploring information-exchange in consultation: The patients' view of performance and outcomes. Patient Educ Counsel 25: 237-246.
31. Haddad S, Potvin L, Roberge D, Pineault R, Remondin M. 2000. Patient perception of quality following a visit to a doctor in a primary care unit. Family Pract 17: 21-29.
32. Joreskog KG. 1993. Testing structural equation models. In Testing Structural Equation Models, Bollen KA, Long JS (eds). Sage: Newbury Park, CA: 294-316.
33. Ley P. 1989. Communicating with patients: Improving Communication, Satisfaction, and Compliance. Croom Helm: London.
34. Linder-Pelz S, Struening EL. 1985. The multidimensionality of patient satisfaction with a clinic visit. J Commun Health 10: 42-54.
35. Loblaw DA, Bezjak A, Bunston T. 1999. Development and testing of a visit-specific patient satisfaction questionnaire: The Princess Margaret Hospital Satisfaction with Doctor Questionnaire (PMH/PSQ-MD). J Clin Oncol 17: 1931-1938.
36. Marshall GN, Hays RD, Mazel R. 1996. Health status and satisfaction with health care: Results from the Medical Outcomes Study. J Consult Clin Psychol 64: 380-390.
37. Pascoe G, Attkisson C. 1983. The evaluation ranking scale: A new methodology for assessing satisfaction. Evaluation Program Plann 6: 347.
38. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE. 1993. Patients' ratings of outpatient visits in different practice settings. Results from the medical outcomes study. J Am Med Assoc 270: 835-840.
39. Rubin HR, Ware JEJ, Hays RD. 1990. The PJHQ questionnaire: exploratory factor analysis and empirical scale construction. Med Care 28: S22-S29.
40. Senf JH, Weiss BD. 1991. Patient satisfaction with health care: Intentions and change in plan. Evaluation Program Plann 14: 299-306.
41. Smith JK, Falvo D, McKillip J, Pitz G. 1984. Measuring patient perceptions of the patient-doctor interaction. Development of the PDIS. Evaluation Health Profess 7: 77-94.
42. Tanaka JS. 1993. Multifaceted conceptions of fit in structural equation models. In Testing Structural Equation Models. Bollen KA, Long JS (eds). Sage: Newbury Park, CA: 10-39.
43. Ware JE, Davies AR. 1983. Behavioural consequences of consumer dissatisfaction with medical care. Evaluation Program Plann 6: 291-297.
44. Ware JE, Sherbourne CD. 1992. The MOS 36-item Short-Form Health Survey (SF-36). I. Conceptual framework and item selection. Med Care 30: 473-483.
45. Wiggers, JH, Donovan KO, Redman S, Sanson-Fisher RW. 1990. Cancer patient satisfaction with care. Cancer 66: 610-616.
46. Winefield HR, Murrell TG, Clifford J. 1995. Process and outcomes in general practice consultations: Problems in defining high quality care. Soc Sci Med 41: 969-975.
47. Wolf MH, Putnam SM, James SA, Stiles WB. 1978. The medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior. J Behav Med 1: 391-401.
48. Zyzanski S, Hulka B, Cassel J. 1974. Scale for the measurement of satisfaction with medical care: Modifications in content, format and scoring. Med Care 12: 611-620.