Alternative methods for field usability research

ACM Special Interest Group for Design. of Commun.; SIGDOC 2003: Finding Real-World Solutions for Doc.: How Theory Informs Pract. and Pract. Informs Theory. Proc. of the 21st Annu. Int. Conf. on Doc.

Volumn , Issue , 2003, Pages 68-72

  Kantner, Laurie ^a   Sova, Deborah Hinderer ^a   Rosenbaum, Stephanie ^a  

^a Tec Ed Inc   (United States)

Author keywords

Contextual inquiry; Ethnographic interview; Usability research; Usability testing

Indexed keywords

COMPUTER SUPPORTED COOPERATIVE WORK; DATA ACQUISITION; PRODUCT DESIGN; PROGRAM DOCUMENTATION; SYSTEMS ANALYSIS; USER INTERFACES;

CONTEXTUAL INQUIRY; ETHNOGRAPHIC INTERVIEW; USABILITY RESEARCH; USABILITY TESTING;

USABILITY ENGINEERING;

EID: 17044399340     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/944881.944883     Document Type: Conference Paper

References (11)

1. Anschuetz, L. and Rosenbaum, S. "Ethnographic Interviews Guide Design of Website for Vehicle Buyers." In Proceedings of CHI 2003 (Fort Lauderdale FL, April 2003), 652-653.
2. Dumas, J. and Redish, J. A Practical Guide to Usability Testing, (revised edition). Intellect Books, Portland OR, 1999.
3. Holtzblatt, K. and Beyer, H. "Contextual Design Principles and Practice." Field Methods Casebook for Software Design. Wixon, D. and Ramey, J. (Eds.). John Wiley & Sons, Inc., New York, NY, 1996.
4. Holtzblatt, K. and Jones, S. "Contextual Inquiry: A Participatory Technique for System Design." Participatory Design Principles and Practices. Schuler, D. and Namioka, A. (Eds.). Lawrence Erlbaum, Hillsdale, NJ, 1993, 177-210.
5. Kantner, L. "Techniques for Managing a Usability Test." IEEE Transactions on Professional Communication, (September 1994), Volume 37, Number 3.
6. Nielsen, J. "Search: Visible and Simple." In Jakob Nielsen's Alertbox, May 13, 2001, http://www.useit.com/alertbox/20010513.html.
7. Raven, M.E. and Flanders, A. "Using Contextual Inquiry to Learn About Your Audience." ACM SIGDOC Journal of Computer Documentation, Vol. 20, No. 1.
8. Rosenbaum, S. "Not Just a Hammer: When and How to Employ Multiple Methods in Usability Programs." In Proceedings of UPA 2000 (Ashville NC, August 2000), tab 19.
9. Rosenbaum, S. "Streamlining Field Methods" Wixon, D., et al. "Usability in Practice: Field Methods Evolution and Revolution." In Proceedings of CHI 2002 (Minneapolis MN, April 2002), 880-884.
10. Wixon, D., Holtzblatt, K., and Knox, S. "Contextual Design: An Emergent View of System Design." In Proceedings of CHI 1990 (Seattle WA, April 1990), ACM Press, 329-336.
11. Wood, L. "The Ethnographic Interview in User-Centered Work/Task Analysis." Field Methods Casebook for Software Design. Wixon, D. and Ramey, J. (Eds.). John Wiley & Sons, Inc., New York, NY, 1996.