-
3
-
-
0023721998
-
The quality of care: How can it be assessed?
-
Donabedian A. The quality of care: how can it be assessed? J Am Med Assoc 1988; 260: 1743-1748.
-
(1988)
J Am Med Assoc
, vol.260
, pp. 1743-1748
-
-
Donabedian, A.1
-
4
-
-
0027010439
-
Quality assurance in health care: Consumers' role
-
Donabedian A. Quality assurance in health care: consumers' role. Qual Health Care 1992; 1: 247-251.
-
(1992)
Qual Health Care
, vol.1
, pp. 247-251
-
-
Donabedian, A.1
-
10
-
-
0015652403
-
Monitoring the National Health Service
-
Doll R. Monitoring the National Health Service. Proc R Soc Med 1993; 66: 729-740.
-
(1993)
Proc R Soc Med
, vol.66
, pp. 729-740
-
-
Doll, R.1
-
11
-
-
0021227059
-
Quality assessment in health
-
Maxwell RJ. Quality assessment in health. Br Med J 1984; 288: 1470-1472.
-
(1984)
Br Med J
, vol.288
, pp. 1470-1472
-
-
Maxwell, R.J.1
-
12
-
-
0002742050
-
Involving consumers in quality of care assessment
-
Spring
-
Davies AR, Ware JE. Involving consumers in quality of care assessment. Health Affairs 1988; Spring: 33-48.
-
(1988)
Health Affairs
, pp. 33-48
-
-
Davies, A.R.1
Ware, J.E.2
-
13
-
-
0025922516
-
Surveys of patient satisfaction: I Important general considerations
-
Fitzpatrick R. Surveys of patient satisfaction: I Important general considerations. Br Med J 1991; 302: 887-889.
-
(1991)
Br Med J
, vol.302
, pp. 887-889
-
-
Fitzpatrick, R.1
-
14
-
-
0029319336
-
Expectations as determinants of patient satisfaction: Concepts, theory and evidence
-
Thompson AGH, Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. Int J Qual Health Care 1995; 7: 127-141.
-
(1995)
Int J Qual Health Care
, vol.7
, pp. 127-141
-
-
Thompson, A.G.H.1
Sunol, R.2
-
18
-
-
0014665574
-
Gaps in doctor-patient communication: Patients' response to medical advice
-
Francis V, Korsch BM, Morris MJ. Gaps in doctor-patient communication: patients' response to medical advice. New Engl J Med 1969; 280: 535-540.
-
(1969)
New Engl J Med
, vol.280
, pp. 535-540
-
-
Francis, V.1
Korsch, B.M.2
Morris, M.J.3
-
19
-
-
0015512314
-
Patients' perceptions of hospital care
-
Houston CS, Pasanen WE. Patients' perceptions of hospital care. Hospitals 1972; 46: 70-74.
-
(1972)
Hospitals
, vol.46
, pp. 70-74
-
-
Houston, C.S.1
Pasanen, W.E.2
-
20
-
-
0016537017
-
Patients' satisfaction and reported acceptance of advice in general practice
-
Kincey J, Bradshaw P, Ley P. Patients' satisfaction and reported acceptance of advice in general practice. J Coll Gen Pract 1975; 25: 558-566.
-
(1975)
J Coll Gen Pract
, vol.25
, pp. 558-566
-
-
Kincey, J.1
Bradshaw, P.2
Ley, P.3
-
21
-
-
0016601375
-
The construction of an objective test to measure patient satisfaction
-
Wriglesworth JM, Williams JT. The construction of an objective test to measure patient satisfaction. Int J Nursing Studies 1975; 12: 123-132.
-
(1975)
Int J Nursing Studies
, vol.12
, pp. 123-132
-
-
Wriglesworth, J.M.1
Williams, J.T.2
-
22
-
-
0017093771
-
Satisfaction with health services: Some policy implications
-
Berkanovic E, Marcus AL. Satisfaction with health services: some policy implications. Med Care 1976; 14: 873-879.
-
(1976)
Med Care
, vol.14
, pp. 873-879
-
-
Berkanovic, E.1
Marcus, A.L.2
-
23
-
-
0017419497
-
The impact on patients satisfaction of the introduction of family medicine residents into a model practice facility
-
Blanchard CG, Treadwell TW, Blanchard EB. The impact on patients satisfaction of the introduction of family medicine residents into a model practice facility. J Fam Pract 1977; 4: 133-136.
-
(1977)
J Fam Pract
, vol.4
, pp. 133-136
-
-
Blanchard, C.G.1
Treadwell, T.W.2
Blanchard, E.B.3
-
24
-
-
0018138627
-
The effects of doctor-patient communication on satisfaction and outcome of care
-
Woolley FR, Kane RL, Hughes CC, Wright DD. The effects of doctor-patient communication on satisfaction and outcome of care. Soc Sci Med 1978; 12: 123-128.
-
(1978)
Soc Sci Med
, vol.12
, pp. 123-128
-
-
Woolley, F.R.1
Kane, R.L.2
Hughes, C.C.3
Wright, D.D.4
-
26
-
-
0018075265
-
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
-
Locker D, Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 1978; 12: 283-292.
-
(1978)
Soc Sci Med
, vol.12
, pp. 283-292
-
-
Locker, D.1
Dunt, D.2
-
27
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retailing 1988; 64: 12-40.
-
(1988)
J Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
29
-
-
0023736872
-
Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels
-
Hall J, Dornan M. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med 1988; 27: 637-644.
-
(1988)
Soc Sci Med
, vol.27
, pp. 637-644
-
-
Hall, J.1
Dornan, M.2
-
30
-
-
0024440893
-
Consultations in general practice: A comparison of patients' and doctors' satisfaction
-
Rashid A, Forman W, Jagger C, Mann R. Consultations in general practice: a comparison of patients' and doctors' satisfaction. Br Med J 1989; 299: 1015-1016.
-
(1989)
Br Med J
, vol.299
, pp. 1015-1016
-
-
Rashid, A.1
Forman, W.2
Jagger, C.3
Mann, R.4
-
31
-
-
0025425660
-
Patient satisfaction survey instrument for use in health maintenance organizations
-
Weiss BD, Senf JH. Patient satisfaction survey instrument for use in health maintenance organizations. Med Care 1990; 28: 434-445.
-
(1990)
Med Care
, vol.28
, pp. 434-445
-
-
Weiss, B.D.1
Senf, J.H.2
-
32
-
-
84970152023
-
Patient satisfaction studies; problems and implications explored in a pilot study in Northern Ireland
-
Evason E, Whittington D. Patient satisfaction studies; problems and implications explored in a pilot study in Northern Ireland. Health Educ J 1991; 50: 73-77.
-
(1991)
Health Educ J
, vol.50
, pp. 73-77
-
-
Evason, E.1
Whittington, D.2
-
33
-
-
0027010439
-
Quality assurance in health care: Consumers' role
-
Donabedian A. Quality assurance in health care: consumers' role. Qual Health Care 1992; 1: 247-251.
-
(1992)
Qual Health Care
, vol.1
, pp. 247-251
-
-
Donabedian, A.1
-
34
-
-
1642614352
-
An approach to consumer feedback
-
Witty J. An approach to consumer feedback. Int J Health Care Qual Assur 1992; 5: 19-24.
-
(1992)
Int J Health Care Qual Assur
, vol.5
, pp. 19-24
-
-
Witty, J.1
-
35
-
-
0039569023
-
Inpatients' opinions of the quality of acute hospital care: Discrimination as the key to measurement validity
-
Fitzpatrick R, Hopkins A, eds, London: Royal College of Physicians of London
-
Thompson A. Inpatients' opinions of the quality of acute hospital care: discrimination as the key to measurement validity. In Fitzpatrick R, Hopkins A, eds, Measurement of Patients' Satisfaction with Their Care. London: Royal College of Physicians of London, 1993, 19-32.
-
(1993)
Measurement of Patients' Satisfaction with Their Care
, pp. 19-32
-
-
Thompson, A.1
-
36
-
-
77957210282
-
Patient satisfaction surveys subsequent to hospital care: Problems of sampling, non-response and other losses
-
Ehnfors M, Smedby B. Patient satisfaction surveys subsequent to hospital care: problems of sampling, non-response and other losses. Qual Assur Health Care 1993; 5: 19-32.
-
(1993)
Qual Assur Health Care
, vol.5
, pp. 19-32
-
-
Ehnfors, M.1
Smedby, B.2
-
37
-
-
0027291597
-
Patient satisfaction with communication in general surgery: Problems of measurement and improvement
-
Meredith P. Patient satisfaction with communication in general surgery: problems of measurement and improvement. Soc Sci Med 1993; 37: 591-602.
-
(1993)
Soc Sci Med
, vol.37
, pp. 591-602
-
-
Meredith, P.1
-
38
-
-
1642614353
-
Developing instruments for the measurement of patient satisfaction for Family Health Service Authorities
-
Fitzpatrick R, Hopkins A, eds, London: Royal College of Physicians of London
-
Leavey R, Wilson AJ. Developing instruments for the measurement of patient satisfaction for Family Health Service Authorities. In Fitzpatrick R, Hopkins A, eds, Measurement of Patients' Satisfaction with Their Care. London: Royal College of Physicians of London, 1993, 43-56.
-
(1993)
Measurement of Patients' Satisfaction with Their Care
, pp. 43-56
-
-
Leavey, R.1
Wilson, A.J.2
-
39
-
-
0028598564
-
Major determinants of consumer satisfaction with primary care in different health systems
-
Calnan M, Katsuuyiannopoulos V4, Ovcharov VK et al. Major determinants of consumer satisfaction with primary care in different health systems. Fam Pract 1994; 11: 468-478.
-
(1994)
Fam Pract
, vol.11
, pp. 468-478
-
-
Calnan, M.1
Katsuuyiannopoulos, V.2
Ovcharov, V.K.3
-
40
-
-
0028719301
-
Keeping the consumer satisfied: Issues in the interpretation and use of patient satisfaction surveys
-
Scott A, Smith RD. Keeping the consumer satisfied: issues in the interpretation and use of patient satisfaction surveys. Int J Qual Health Care 1994; 6: 353-359.
-
(1994)
Int J Qual Health Care
, vol.6
, pp. 353-359
-
-
Scott, A.1
Smith, R.D.2
-
41
-
-
0028075250
-
Measuring patient satisfaction in primary care: A joint project of community representatives, clinic staff members and a social scientist
-
Biderman A, Carmel S, Yeheskel A. Measuring patient satisfaction in primary care: a joint project of community representatives, clinic staff members and a social scientist. Fam Pract 1994; 11: 287-291.
-
(1994)
Fam Pract
, vol.11
, pp. 287-291
-
-
Biderman, A.1
Carmel, S.2
Yeheskel, A.3
-
42
-
-
84959848259
-
Validation of a patient satisfaction system in the United Kingdom
-
Smith C. Validation of a patient satisfaction system in the United Kingdom. Qual Assur Health Care 1992; 4: 171-177.
-
(1992)
Qual Assur Health Care
, vol.4
, pp. 171-177
-
-
Smith, C.1
-
43
-
-
0029315526
-
Obtaining patients' views of nursing care to inform the development of a patient satisfaction scale
-
Thomas LH, MacMillan J, McColl E et al. Obtaining patients' views of nursing care to inform the development of a patient satisfaction scale. Int J Qual Health Care 1995; 7: 153-163.
-
(1995)
Int J Qual Health Care
, vol.7
, pp. 153-163
-
-
Thomas, L.H.1
MacMillan, J.2
McColl, E.3
-
44
-
-
0029816129
-
Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys
-
Cohen G, Forbes J, Garraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys. Br Med J 1996; 313: 841-844.
-
(1996)
Br Med J
, vol.313
, pp. 841-844
-
-
Cohen, G.1
Forbes, J.2
Garraway, M.3
-
45
-
-
0017805844
-
Effects of acquiescent response set on patients satisfaction rating
-
Ware JE. Effects of acquiescent response set on patients satisfaction rating. Me J Care 1978; 14: 327-336.
-
(1978)
Me J Care
, vol.14
, pp. 327-336
-
-
Ware, J.E.1
-
46
-
-
0018568892
-
Administering patient satisfaction questionnaires at diverse ambulatory care sites
-
August
-
Osterweis M, Howell JR. Administering patient satisfaction questionnaires at diverse ambulatory care sites. J Ambulatory Care Manage 1979; August: 67.
-
(1979)
J Ambulatory Care Manage
, pp. 67
-
-
Osterweis, M.1
Howell, J.R.2
-
47
-
-
0019643329
-
How to survey patient satisfaction?
-
Ware JE. How to survey patient satisfaction? Drug Intel Clin Pharm 1981; 15: 892-899.
-
(1981)
Drug Intel Clin Pharm
, vol.15
, pp. 892-899
-
-
Ware, J.E.1
-
48
-
-
0020876671
-
Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire
-
Nguyen TD, Clifford Attkisson C, Stegner BL. Assessment of patient satisfaction: development and refinement of a service evaluation questionnaire. Eval Prog Planning 1983; 6: 299-314.
-
(1983)
Eval Prog Planning
, vol.6
, pp. 299-314
-
-
Nguyen, T.D.1
Clifford Attkisson, C.2
Stegner, B.L.3
-
49
-
-
0020930093
-
Patient satisfaction in primary health care: A literature review and analysis
-
Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Prog Planning 1983; 6: 185-210.
-
(1983)
Eval Prog Planning
, vol.6
, pp. 185-210
-
-
Pascoe, G.C.1
-
50
-
-
0004814167
-
The CASPE patient satisfaction system
-
Fitzpatrick R, Hopkins A, eds, London: Royal College of Physicians of London
-
Gritzner C. The CASPE patient satisfaction system. In Fitzpatrick R, Hopkins A, eds, Measurement of Patients' Satisfaction with Their Care. London: Royal College of Physicians of London, 1993, 33-41.
-
(1993)
Measurement of Patients' Satisfaction with Their Care
, pp. 33-41
-
-
Gritzner, C.1
-
51
-
-
0013918466
-
Rank order of important variables for patient and staff satisfaction with outpatient service
-
Caplan EK, Sussman MB. Rank order of important variables for patient and staff satisfaction with outpatient service. J Health Hum Behav 1966; 7: 133-137.
-
(1966)
J Health Hum Behav
, vol.7
, pp. 133-137
-
-
Caplan, E.K.1
Sussman, M.B.2
-
52
-
-
0017452950
-
The patient-pharmacist interaction in two ambulatory settings - Its relationship to patient satisfaction and drug misuse
-
Ludy J, Gagnon J, Caiola S. The patient-pharmacist interaction in two ambulatory settings - its relationship to patient satisfaction and drug misuse. Drug Intel Clin Pharm 1977; 11: 81-89.
-
(1977)
Drug Intel Clin Pharm
, vol.11
, pp. 81-89
-
-
Ludy, J.1
Gagnon, J.2
Caiola, S.3
-
53
-
-
0018778583
-
Interaction exchange structure and patient satisfaction with medical interviews
-
Stiles WB, Putnam SM, Wolf MH, James SA. Interaction exchange structure and patient satisfaction with medical interviews. Med Care 1979; 27: 667-679.
-
(1979)
Med Care
, vol.27
, pp. 667-679
-
-
Stiles, W.B.1
Putnam, S.M.2
Wolf, M.H.3
James, S.A.4
-
55
-
-
0019849610
-
The impact of clinical encounter events on patient and physician satisfaction
-
Weinberger M, Greene JY, Manlin JJ. The impact of clinical encounter events on patient and physician satisfaction. Soc Sci Med 1981; 15E: 239-244.
-
(1981)
Soc Sci Med
, vol.15 E
, pp. 239-244
-
-
Weinberger, M.1
Greene, J.Y.2
Manlin, J.J.3
-
56
-
-
0019469580
-
Patient perceptions of health care at a university-based ambulatory care clinic
-
Weinberger M, Greene JY, Manlin JJ. Patient perceptions of health care at a university-based ambulatory care clinic. J Ambulatory Care Manage 1981; 4: 55-64.
-
(1981)
J Ambulatory Care Manage
, vol.4
, pp. 55-64
-
-
Weinberger, M.1
Greene, J.Y.2
Manlin, J.J.3
-
57
-
-
0019611599
-
Client satisfaction and the organisation of medical practice: Why time counts
-
Ross CE, Wheaton B, Duff RS. Client satisfaction and the organisation of medical practice: why time counts. J Health Soc Behar 1981; 22: 243-255.
-
(1981)
J Health Soc Behar
, vol.22
, pp. 243-255
-
-
Ross, C.E.1
Wheaton, B.2
Duff, R.S.3
-
58
-
-
0022589631
-
The 'five minutes' consultation: Effect of time constraint on clinical content and patient satisfaction
-
Morrell DC, Evans ME, Morris RW, Roland MO. The 'five minutes' consultation: effect of time constraint on clinical content and patient satisfaction. Br Med J 1986; 292: 870-873.
-
(1986)
Br Med J
, vol.292
, pp. 870-873
-
-
Morrell, D.C.1
Evans, M.E.2
Morris, R.W.3
Roland, M.O.4
-
59
-
-
0023989473
-
Methods for measuring patient satisfaction with specific medical encounters
-
Ware JE, Hays RD. Methods for measuring patient satisfaction with specific medical encounters. Med Care 1988; 26: 393-402.
-
(1988)
Med Care
, vol.26
, pp. 393-402
-
-
Ware, J.E.1
Hays, R.D.2
-
60
-
-
77957209358
-
Perceived needs and patient satisfaction in relation to care provided in individuals with rheumatoid arthritis
-
Bendtsen P, Bjurulf P. Perceived needs and patient satisfaction in relation to care provided in individuals with rheumatoid arthritis. Qual Assur Health Care 1993; 5: 243-253.
-
(1993)
Qual Assur Health Care
, vol.5
, pp. 243-253
-
-
Bendtsen, P.1
Bjurulf, P.2
-
61
-
-
0014750702
-
Attitudes and satisfaction of low-income families receiving comprehensive pediatric care
-
Alpert JJ, Kosa J, Haggerty RJ, et al. Attitudes and satisfaction of low-income families receiving comprehensive pediatric care. Am J Public Health 1970; 60: 499-506.
-
(1970)
Am J Public Health
, vol.60
, pp. 499-506
-
-
Alpert, J.J.1
Kosa, J.2
Haggerty, R.J.3
-
62
-
-
0020030492
-
Social psychological determinants of patient satisfaction: A test of five hypothesis
-
Linder-Pelz SU. Social psychological determinants of patient satisfaction: a test of five hypothesis. Soc Sci Med 1982; 16: 583-589.
-
(1982)
Soc Sci Med
, vol.16
, pp. 583-589
-
-
Linder-Pelz, S.U.1
-
63
-
-
0028085257
-
Patient satisfaction: A valid concept?
-
Williams B. Patient satisfaction: a valid concept? Soc Sci Med 1994; 38: 509-516.
-
(1994)
Soc Sci Med
, vol.38
, pp. 509-516
-
-
Williams, B.1
-
64
-
-
0029319336
-
Expectations as determinants of patient satisfaction: Concepts, theory and evidence
-
Thompson GH, Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. Int J Qual Health Care 1995; 7: 127-141.
-
(1995)
Int J Qual Health Care
, vol.7
, pp. 127-141
-
-
Thompson, G.H.1
Sunol, R.2
-
65
-
-
0342264274
-
Use of psychometrics to develop a measure of patient satisfaction for general practice
-
Fitzpatrick R, Hopkins A, eds, London: Royal College of Physicians of London
-
Baker R. Use of psychometrics to develop a measure of patient satisfaction for general practice. In Fitzpatrick R, Hopkins A, eds, Measurement of Patients' Satisfaction with Their Care. London: Royal College of Physicians of London, 1993, 57-75.
-
(1993)
Measurement of Patients' Satisfaction with Their Care
, pp. 57-75
-
-
Baker, R.1
-
66
-
-
0023989054
-
Patient satisfaction with primary medical care: Evaluation of sociodemographic and predispositional factors
-
Weiss GL. Patient satisfaction with primary medical care: evaluation of sociodemographic and predispositional factors. Med Care 1988; 26: 383-392.
-
(1988)
Med Care
, vol.26
, pp. 383-392
-
-
Weiss, G.L.1
-
67
-
-
0027533777
-
A study of patient satisfaction with primary health care services in Saudi Arabia
-
El Shabrawy, Ali M, Mahmoud MES. A study of patient satisfaction with primary health care services in Saudi Arabia. J Commun Health 1993; 18: 49-54.
-
(1993)
J Commun Health
, vol.18
, pp. 49-54
-
-
El Shabrawy Ali, M.1
Mahmoud, M.E.S.2
-
68
-
-
1642582958
-
Evaluation of primary health care in Riyadh, Saudi Arabia
-
Al-Osaimy MH. Evaluation of primary health care in Riyadh, Saudi Arabia. J Fam Commun Med 1994; 1: 45-54.
-
(1994)
J Fam Commun Med
, vol.1
, pp. 45-54
-
-
Al-Osaimy, M.H.1
-
69
-
-
0008274570
-
Users' characteristics and satisfaction in the use of Olaisha primary health care centre in Riyadh, Saudi Arabia
-
Saeed AAW, Al-Swailem AF, Anokute CC, Whaley RF. Users' characteristics and satisfaction in the use of Olaisha primary health care centre in Riyadh, Saudi Arabia. Saudi Med J 1992; 13: 14-17.
-
(1992)
Saudi Med J
, vol.13
, pp. 14-17
-
-
Saeed, A.A.W.1
Al-Swailem, A.F.2
Anokute, C.C.3
Whaley, R.F.4
-
70
-
-
3142624688
-
Patients' satisfaction with accessibility and services offered in Riyadh health centres
-
Al-Faris EA, Khoja TA, Falouda M, et al. Patients' satisfaction with accessibility and services offered in Riyadh health centres. Saudi Med J 1996; 17: 11-17.
-
(1996)
Saudi Med J
, vol.17
, pp. 11-17
-
-
Al-Faris, E.A.1
Khoja, T.A.2
Falouda, M.3
-
71
-
-
0010083192
-
Patients' expectations and satisfaction in a teaching hospital outpatient clinic, Al Khubar, Saudi Arabia
-
Al-Dawood KM, Elzubier AG. Patients' expectations and satisfaction in a teaching hospital outpatient clinic, Al Khubar, Saudi Arabia. Saudi Med J 1996; 17: 245-250.
-
(1996)
Saudi Med J
, vol.17
, pp. 245-250
-
-
Al-Dawood, K.M.1
Elzubier, A.G.2
-
72
-
-
0005357181
-
Satisfaction with health care among primary health care centres attendees in Al-Khubar, Saudi Arabia
-
Makhdoom YMAQ, Elzubair AG, Hanif M. Satisfaction with health care among primary health care centres attendees in Al-Khubar, Saudi Arabia. Saudi Med J 1997; 18: 227-230.
-
(1997)
Saudi Med J
, vol.18
, pp. 227-230
-
-
Makhdoom, Y.M.A.Q.1
Elzubair, A.G.2
Hanif, M.3
-
73
-
-
0016733333
-
Correlates of satisfaction and dissatisfaction with medical care: A community perspective
-
Hulka BS, Kupper LL, Daly MB et al. Correlates of satisfaction and dissatisfaction with medical care: a community perspective. Med Care 1975; 13: 648-658.
-
(1975)
Med Care
, vol.13
, pp. 648-658
-
-
Hulka, B.S.1
Kupper, L.L.2
Daly, M.B.3
-
74
-
-
0024706629
-
Patient satisfaction and the use of health services: Exploration in causality
-
Zastowny TR, Roghmann KJ, Cafferata GL. Patient satisfaction and the use of health services: exploration in causality. Med Care 1989; 27: 705-723.
-
(1989)
Med Care
, vol.27
, pp. 705-723
-
-
Zastowny, T.R.1
Roghmann, K.J.2
Cafferata, G.L.3
|