메뉴 건너뛰기




Volumn 34, Issue 4, 2003, Pages 771-797

The Effects of Interruptions, Task Complexity, and Information Presentation on Computer-Supported Decision-Making Performance

Author keywords

Decision Making; Information Presentation Formats; Interruptions

Indexed keywords


EID: 1642573293     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5414.2003.02292.x     Document Type: Article
Times cited : (349)

References (80)
  • 2
    • 0020749247 scopus 로고
    • Development of a tool for measuring and analyzing computer user satisfaction
    • Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530-545.
    • (1983) Management Science , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.E.1    Pearson, S.W.2
  • 4
    • 0001170488 scopus 로고
    • A contingency model for the selection of decision strategies
    • Beach, L. R., & Mitchell, T. R. (1978). A contingency model for the selection of decision strategies. Academy of Management Review, 3, 439-449.
    • (1978) Academy of Management Review , vol.3 , pp. 439-449
    • Beach, L.R.1    Mitchell, T.R.2
  • 5
    • 55249116873 scopus 로고
    • An investigation of color and graphical information presentation under varying time constraints
    • Benbasat, I., & Dexter, A. S. (1985). An investigation of color and graphical information presentation under varying time constraints. MIS Quarterly, 19(1), 59-83.
    • (1985) MIS Quarterly , vol.19 , Issue.1 , pp. 59-83
    • Benbasat, I.1    Dexter, A.S.2
  • 6
    • 0022810351 scopus 로고
    • An experimental program investigating color-enhanced and graphical information presentation: An integration of the findings
    • Benbasat, I., Dexter, A. S., & Todd, P. (1986). An experimental program investigating color-enhanced and graphical information presentation: An integration of the findings. Communications of the ACM, 29, 1095-1105.
    • (1986) Communications of the ACM , vol.29 , pp. 1095-1105
    • Benbasat, I.1    Dexter, A.S.2    Todd, P.3
  • 7
    • 1642466501 scopus 로고
    • Attention as a problem in behavior theory
    • D. I. Mostofsky (Ed.), New York: Appleton-Century-Crofts
    • Berlyne, D. E. (1970). Attention as a problem in behavior theory. In D. I. Mostofsky (Ed.), Attention: Contemporary theory and analysis. New York: Appleton-Century-Crofts, 25-50.
    • (1970) Attention: Contemporary Theory and Analysis , pp. 25-50
    • Berlyne, D.E.1
  • 8
    • 84867344946 scopus 로고
    • Effects of information presentation format on consumer information acquisition strategies
    • Bettman, J. R., & Kakkar, P. (1977). Effects of information presentation format on consumer information acquisition strategies. Journal of Consumer Research, 3, 233-240.
    • (1977) Journal of Consumer Research , vol.3 , pp. 233-240
    • Bettman, J.R.1    Kakkar, P.2
  • 9
    • 0014270748 scopus 로고
    • Differential effect of noise on tasks of varying complexity
    • Boggs, D. H., & Simon, J. R. (1968). Differential effect of noise on tasks of varying complexity. Journal of Applied Psychology, 52, 148-153.
    • (1968) Journal of Applied Psychology , vol.52 , pp. 148-153
    • Boggs, D.H.1    Simon, J.R.2
  • 10
    • 0020827518 scopus 로고
    • Social facilitation: A meta-analysis of 241 studies
    • Bond, C. F., & Titus, L. J. (1983). Social facilitation: A meta-analysis of 241 studies. Psychological Bulletin, 94(2), 265-292.
    • (1983) Psychological Bulletin , vol.94 , Issue.2 , pp. 265-292
    • Bond, C.F.1    Titus, L.J.2
  • 13
    • 0026537007 scopus 로고
    • Interference between switched tasks
    • Cellier, J., & Eyrolle, H. (1992). Interference between switched tasks. Ergonomics, 55(1), 25-36.
    • (1992) Ergonomics , vol.55 , Issue.1 , pp. 25-36
    • Cellier, J.1    Eyrolle, H.2
  • 14
    • 0001773402 scopus 로고    scopus 로고
    • Instant messaging: Effects of relevance and time
    • S. Turner & P. Turner (Eds.), British Computer Society
    • Czerwinski, M., Cutrell, E., & Horvitz, E. (2000). Instant messaging: Effects of relevance and time. In S. Turner & P. Turner (Eds.), People and computers XIV: Proceedings of HCI 2000. Vol. 2, British Computer Society, 71-76.
    • (2000) People and Computers XIV: Proceedings of HCI 2000 , vol.2 , pp. 71-76
    • Czerwinski, M.1    Cutrell, E.2    Horvitz, E.3
  • 16
    • 0019035101 scopus 로고
    • Aftereffects of stress on human performance and social behavior: A review of research and theory
    • Cohen, S. (1980). Aftereffects of stress on human performance and social behavior: A review of research and theory. Psychological Bulletin, 88, 82-108.
    • (1980) Psychological Bulletin , vol.88 , pp. 82-108
    • Cohen, S.1
  • 17
    • 84862029849 scopus 로고    scopus 로고
    • Jump on the instant messaging bandwagon
    • [accessed on January 2001]
    • Computerworld. (1999). Jump on the instant messaging bandwagon [accessed on January 2001] (http://www.computerworld.eom/cwi/story/0,1199,NAV47_STO41757,00.html).
    • (1999) Computerworld
  • 18
    • 0027083510 scopus 로고
    • Time stress and the processing of visual displays
    • Coury, B. G., & Boulette, M. D. (1992). Time stress and the processing of visual displays. Human Factors, 34, 707-725.
    • (1992) Human Factors , vol.34 , pp. 707-725
    • Coury, B.G.1    Boulette, M.D.2
  • 20
    • 0029346115 scopus 로고
    • Spatial decision support systems: An overview of technology and a test of efficacy
    • Crossland, M. D., Wynne, B. E., & Perkins, W. C. (1995). Spatial decision support systems: An overview of technology and a test of efficacy. Decision Support Systems, 14, 219-235.
    • (1995) Decision Support Systems , vol.14 , pp. 219-235
    • Crossland, M.D.1    Wynne, B.E.2    Perkins, W.C.3
  • 21
    • 1642425373 scopus 로고
    • Time management and the knowledge worker
    • March-April
    • Dahms, A. R. (1988). Time management and the knowledge worker. Industrial Engineering, (March-April), 27-29.
    • (1988) Industrial Engineering , pp. 27-29
    • Dahms, A.R.1
  • 22
    • 84990623193 scopus 로고
    • User perceptions of decision support effectiveness: Two production planning experiments
    • Davis, F. D., & Kotterman, J. E. (1994). User perceptions of decision support effectiveness: Two production planning experiments. Decision Sciences, 25(1), 57-78.
    • (1994) Decision Sciences , vol.25 , Issue.1 , pp. 57-78
    • Davis, F.D.1    Kotterman, J.E.2
  • 23
    • 84985765969 scopus 로고
    • Computer graphics as decision aids: Directions for research
    • DeSanctis, G. (1984). Computer graphics as decision aids: Directions for research. Decision Sciences, 15(4), 463-87.
    • (1984) Decision Sciences , vol.15 , Issue.4 , pp. 463-487
    • Desanctis, G.1
  • 25
    • 0015010475 scopus 로고
    • Effects of intermittent noise on the performance of a complex psychomotor task
    • Eschenbrernner, A. J. (1971). Effects of intermittent noise on the performance of a complex psychomotor task. Human Factors, 13, 59-63.
    • (1971) Human Factors , vol.13 , pp. 59-63
    • Eschenbrernner, A.J.1
  • 27
    • 0001457567 scopus 로고
    • What make interruptions disruptive? A study of length, similarity, and complexity
    • Gillie, T., & Broadbent, D. E. (1989). What make interruptions disruptive? A study of length, similarity, and complexity. Psychological Research, 50, 243-250.
    • (1989) Psychological Research , vol.50 , pp. 243-250
    • Gillie, T.1    Broadbent, D.E.2
  • 29
    • 0011594532 scopus 로고
    • Of time and the foreman
    • Guest, R. H. (1956). Of time and the foreman. Personnel, 32, 478-486.
    • (1956) Personnel , vol.32 , pp. 478-486
    • Guest, R.H.1
  • 33
    • 0024033856 scopus 로고
    • Graphics and managerial decision making: Research based guidelines
    • Jarvenpaa, S. L., & Dickson, G. W. (1988). Graphics and managerial decision making: Research based guidelines. Communications of the ACM, 31, 764-774.
    • (1988) Communications of the ACM , vol.31 , pp. 764-774
    • Jarvenpaa, S.L.1    Dickson, G.W.2
  • 34
    • 0022042828 scopus 로고
    • Effort and accuracy in choice
    • Johnson, E. J., & Payne, J. W. (1985). Effort and accuracy in choice. Management Science, 31, 395-414.
    • (1985) Management Science , vol.31 , pp. 395-414
    • Johnson, E.J.1    Payne, J.W.2
  • 35
    • 84985759587 scopus 로고
    • The structure of executive information systems: An exploratory analysis
    • Jones, J. W., & McLeod, R. (1986). The structure of executive information systems: An exploratory analysis. Decision Sciences, 17, 220-249.
    • (1986) Decision Sciences , vol.17 , pp. 220-249
    • Jones, J.W.1    McLeod, R.2
  • 36
    • 0003422547 scopus 로고
    • Englewood Cliffs, NJ: Prentice Hall
    • Kahneman, D. (1973). Attention and effort. Englewood Cliffs, NJ: Prentice Hall.
    • (1973) Attention and Effort
    • Kahneman, D.1
  • 37
    • 0024120173 scopus 로고
    • Coping with competing demands: Interruption and the type A pattern
    • Kirmeyer, S. L. (1988). Coping with competing demands: Interruption and the type A pattern. Journal of Applied Psychology, 73, 621-629.
    • (1988) Journal of Applied Psychology , vol.73 , pp. 621-629
    • Kirmeyer, S.L.1
  • 38
    • 0020795919 scopus 로고
    • Mintzberg was right: A replication and extension of the nature of managerial work
    • Kurke, L. B., & Aldrich, H. E. (1983). Mintzberg was right: A replication and extension of the nature of managerial work. Management Science, 29, 975-985.
    • (1983) Management Science , vol.29 , pp. 975-985
    • Kurke, L.B.1    Aldrich, H.E.2
  • 40
    • 0011420446 scopus 로고
    • The interaction effects between general thinking skills and an interactive graphics-based DSS to support problem structuring
    • Loy, S. L. (1991). The interaction effects between general thinking skills and an interactive graphics-based DSS to support problem structuring. Decision Sciences, 22, 846-865.
    • (1991) Decision Sciences , vol.22 , pp. 846-865
    • Loy, S.L.1
  • 41
    • 0001530570 scopus 로고
    • A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains
    • Mackay, J. M., & Elam, J. J. (1992). A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains. Information Systems Research, 3(2), 150-172.
    • (1992) Information Systems Research , vol.3 , Issue.2 , pp. 150-172
    • Mackay, J.M.1    Elam, J.J.2
  • 42
    • 0003263608 scopus 로고    scopus 로고
    • Memo 4/8/97, FYI: Messages inundate offices
    • April 8
    • Markels, A. (1997, April 8). Memo 4/8/97, FYI: Messages inundate offices. Wall Street Journal, p. B1.
    • (1997) Wall Street Journal
    • Markels, A.1
  • 43
    • 58149208970 scopus 로고
    • The new network firm: A spherical structure built on a human investment philosophy
    • Miles, R. E., & Snow, C. C. (1995). The new network firm: A spherical structure built on a human investment philosophy. Organizational Dynamics, 23(4), 4-15.
    • (1995) Organizational Dynamics , vol.23 , Issue.4 , pp. 4-15
    • Miles, R.E.1    Snow, C.C.2
  • 45
    • 0037856881 scopus 로고
    • Formalisms for cognitive modeling
    • Moray, N. (1993). Formalisms for cognitive modeling. Advances in Human Factor/Ergonomics, 79(A), 120-125.
    • (1993) Advances in Human Factor/Ergonomics , vol.79 , Issue.A , pp. 120-125
    • Moray, N.1
  • 46
    • 0002014554 scopus 로고
    • On data-limited and resource-limited processes
    • Norman, D. A., & Bobrow, D. G. (1975). On data-limited and resource-limited processes. Cognitive Psychology, 7, 44-64.
    • (1975) Cognitive Psychology , vol.7 , pp. 44-64
    • Norman, D.A.1    Bobrow, D.G.2
  • 47
    • 0029181106 scopus 로고
    • Timespace in the workplace: Dealing with interruptions
    • Denver, Colorado, New York: ACM Press
    • O'Conaill, B., & Frohlich, D. (1995). Timespace in the workplace: Dealing with interruptions. Proceedings of Computer-Human Interaction '95, Denver, Colorado, New York: ACM Press, 262-263.
    • (1995) Proceedings of Computer-human Interaction '95 , pp. 262-263
    • O'Conaill, B.1    Frohlich, D.2
  • 48
    • 0003030721 scopus 로고
    • Managerial communication patterns
    • Panko, R. R. (1992). Managerial communication patterns. Journal of Organizational Computing, 2(1), 95-122.
    • (1992) Journal of Organizational Computing , vol.2 , Issue.1 , pp. 95-122
    • Panko, R.R.1
  • 49
    • 0000945172 scopus 로고
    • Contingent decision behavior
    • Payne, J. W. (1982). Contingent decision behavior. Psychological Bulletin, 382-402.
    • (1982) Psychological Bulletin , pp. 382-402
    • Payne, J.W.1
  • 51
    • 0033247479 scopus 로고    scopus 로고
    • The time famine: Toward a sociology of work time
    • Perlow, L. A. (1999). The time famine: Toward a sociology of work time. Administrative Science Quarterly, 44, 57-81.
    • (1999) Administrative Science Quarterly , vol.44 , pp. 57-81
    • Perlow, L.A.1
  • 53
    • 84862030518 scopus 로고    scopus 로고
    • accessed October 27, 2003
    • Pitney Bowes. (2000). UK workers catch USA in message volume, (http://www.pitneybowes.co.uk/news/article.asp?article=104 accessed October 27, 2003).
    • (2000) UK Workers Catch USA in Message Volume
  • 54
    • 84862036507 scopus 로고    scopus 로고
    • accessed October 27, 2003
    • Pointcast. (1999). Freeloader viewers welcome to PointCast, (http://pioneer.pointcast.com/freeloader accessed October 27, 2003).
    • (1999) Freeloader Viewers Welcome to PointCast
  • 57
    • 0021427449 scopus 로고
    • An empirical investigation of the impact of graphical and tabular data presentations on decision making
    • Remus, W. (1984). An empirical investigation of the impact of graphical and tabular data presentations on decision making. Management Science, 30, 533-542.
    • (1984) Management Science , vol.30 , pp. 533-542
    • Remus, W.1
  • 58
    • 0023403864 scopus 로고
    • A study of graphical and tabular displays and their interaction with environmental complexity
    • Remus, W. (1987). A study of graphical and tabular displays and their interaction with environmental complexity. Management Science, 33, 1200-1204.
    • (1987) Management Science , vol.33 , pp. 1200-1204
    • Remus, W.1
  • 59
    • 0028484975 scopus 로고
    • Reason based solutions and the complexity of distribution network design problems
    • Robinson, E. P. Jr., & Swink, M. (1994). Reason based solutions and the complexity of distribution network design problems. European Journal of Operational Research, 76, 393-409.
    • (1994) European Journal of Operational Research , vol.76 , pp. 393-409
    • Robinson Jr., E.P.1    Swink, M.2
  • 60
    • 21344482213 scopus 로고
    • A closer look at interpersonal affect as a distinct influence on cognitive processing in performance evaluations
    • Robbins, T. L., & DeNisi, A. S. (1994). A closer look at interpersonal affect as a distinct influence on cognitive processing in performance evaluations. Journal of Applied Psychology, 79(3), 341-353.
    • (1994) Journal of Applied Psychology , vol.79 , Issue.3 , pp. 341-353
    • Robbins, T.L.1    Denisi, A.S.2
  • 63
  • 64
    • 0022102499 scopus 로고
    • Optional stopping performance under graphic and numeric CRT formatting
    • Schwartz, D. R., & Howell, W. C. (1985). Optional stopping performance under graphic and numeric CRT formatting. Human Factors, 27(4), 433-444.
    • (1985) Human Factors , vol.27 , Issue.4 , pp. 433-444
    • Schwartz, D.R.1    Howell, W.C.2
  • 65
    • 84925915288 scopus 로고
    • Effects of an early interruption and note taking on listening accuracy and decision making in the interview
    • Schuh, A. J. (1978). Effects of an early interruption and note taking on listening accuracy and decision making in the interview. Bulletin of the Psychonomic Society, 12(3), 242-244.
    • (1978) Bulletin of the Psychonomic Society , vol.12 , Issue.3 , pp. 242-244
    • Schuh, A.J.1
  • 66
    • 84886312159 scopus 로고
    • The effect of task interruption and closure on perceived duration
    • Schiffman, N., & Greist-Bousquet, S. (1992). The effect of task interruption and closure on perceived duration. Bulletin of the Psychonomic Society, 30(1), 9-11.
    • (1992) Bulletin of the Psychonomic Society , vol.30 , Issue.1 , pp. 9-11
    • Schiffman, N.1    Greist-Bousquet, S.2
  • 67
    • 0041004087 scopus 로고
    • Attentional styles and the study of sex differences
    • D. I. Mostofsky (Ed.), New York: Appleton-Century-Crofts
    • Silverman, J. (1970). Attentional styles and the study of sex differences. In D. I. Mostofsky (Ed.), Attention: Contemporary theory and analysis, New York: Appleton-Century-Crofts, 61-98.
    • (1970) Attention: Contemporary Theory and Analysis , pp. 61-98
    • Silverman, J.1
  • 68
    • 0038930657 scopus 로고    scopus 로고
    • Information overload through interruptions: An empirical examination of decision making
    • Speier, C., Valacich, J. S., & Vessey, I. (1999). Information overload through interruptions: An empirical examination of decision making. Decision Sciences, 30(2), 337-360.
    • (1999) Decision Sciences , vol.30 , Issue.2 , pp. 337-360
    • Speier, C.1    Valacich, J.S.2    Vessey, I.3
  • 72
    • 0031313406 scopus 로고    scopus 로고
    • Complexity factors and intuition-based methods for facility network design
    • Swink, M., & Robinson, E. P. (1997). Complexity factors and intuition-based methods for facility network design. Decision Sciences, 28, 583-614.
    • (1997) Decision Sciences , vol.28 , pp. 583-614
    • Swink, M.1    Robinson, E.P.2
  • 73
    • 0000127322 scopus 로고
    • Processing of graphical information: A decomposition taxonomy to match data extraction tasks and graphical representation
    • Tan, J. K. H., & Benbasat, I. (1990). Processing of graphical information: A decomposition taxonomy to match data extraction tasks and graphical representation. Information Systems Research, 1, 416-439.
    • (1990) Information Systems Research , vol.1 , pp. 416-439
    • Tan, J.K.H.1    Benbasat, I.2
  • 74
    • 84985854491 scopus 로고
    • An examination of two screen/report design variables in an information recall context
    • Umanath, N. S., Scamell, R. W., & Das, S. R. (1990). An examination of two screen/report design variables in an information recall context. Decision Sciences, 21, 216-240.
    • (1990) Decision Sciences , vol.21 , pp. 216-240
    • Umanath, N.S.1    Scamell, R.W.2    Das, S.R.3
  • 75
    • 84985846653 scopus 로고
    • Cognitive fit: A theory-based analysis of the graphs versus tables literature
    • Vessey, I. (1991). Cognitive fit: A theory-based analysis of the graphs versus tables literature. Decision Sciences, 22, 219-240.
    • (1991) Decision Sciences , vol.22 , pp. 219-240
    • Vessey, I.1
  • 76
    • 0028484190 scopus 로고
    • The effect of information presentation on decision making: A cost-benefit analysis
    • Vessey, I. (1994). The effect of information presentation on decision making: A cost-benefit analysis. Information and Management, 27, 103-119.
    • (1994) Information and Management , vol.27 , pp. 103-119
    • Vessey, I.1
  • 77
    • 53349161473 scopus 로고
    • Executive information systems: A framework for development and a survey of current practices
    • Watson, H. J., Ranier, R. K., & Koh, C. E. (1991). Executive information systems: A framework for development and a survey of current practices. M/S Quarterly, 15, 13-30.
    • (1991) M/S Quarterly , vol.15 , pp. 13-30
    • Watson, H.J.1    Ranier, R.K.2    Koh, C.E.3
  • 79
    • 0003571966 scopus 로고
    • The effects of bursts of noise on an arithmetic task
    • Woodhead, M. M. (1965). The effects of bursts of noise on an arithmetic task. American Journal of Psychology, 77, 627-633.
    • (1965) American Journal of Psychology , vol.77 , pp. 627-633
    • Woodhead, M.M.1
  • 80
    • 0033244691 scopus 로고    scopus 로고
    • When things go wrong: The effect of daily work hassles on effort, exertion, and negative mood
    • Zohar, D. (1999). When things go wrong: The effect of daily work hassles on effort, exertion, and negative mood. Journal of Occupational and Organizational Psychology, 72, 265-283.
    • (1999) Journal of Occupational and Organizational Psychology , vol.72 , pp. 265-283
    • Zohar, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.