NHS Direct: Virtually engaged

Archives of Disease in Childhood

Volumn 89, Issue 1, 2004, Pages 57-59

  McLellan, N J ^a  

^a BIRMINGHAM CHILDREN S HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AMBULANCE; COMMUNITY CARE; CONSULTATION; EMERGENCY HEALTH SERVICE; HEALTH CARE; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; LEADERSHIP; MEDICAL SERVICE; ORGANIZATION; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; REVIEW; TECHNOLOGY; TELECOMMUNICATION; UNITED KINGDOM;

CHILD; CHILD HEALTH SERVICES; EMERGENCY MEDICAL SERVICES; GREAT BRITAIN; HEALTH PRIORITIES; HOTLINES; HUMANS; REMOTE CONSULTATION; STATE MEDICINE;

EID: 1642499245     PISSN: 00039888     EISSN: 14682044     Source Type: Journal    
DOI: None     Document Type: Review

References (17)

1. Department of Health, Directorate of Access and Choice. Developing NHS Direct: a strategy for the next three years. April 2003.
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4. Department of Health. Reforming emergency care. Department of Health, 2001.
5. House of Commons Committee of Public Accounts. NHS Direct in England. Fortieth report of session 2001-2002, together with Proceedings of the Committee and Minutes of Evidence. HC 610. London: The Stationery Office, 10 July 2002.
6. National Clinical Indicators. Health Information Unit. NHS Direct. February 2003.
7. Centre for Information Behaviour and the Evaluation of Research (Ciber), Department of Information Science, City University, London. First steps towards providing the nation with health care information and advice via their television sets. An evaluation of pilot projects exploring the health applications of digital interactive television. Report to the Department of Health, December 2002.
8. NHS Direct Digital TV Information Service. Tender notice information pack. NHSDD01. Department of Health, April 2003.
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10. NHS Direct. NHS Direct: 4 Years On. March 2002. http:// www.nhsdirect.nhs.uk/misc/four_year_report.pdf. Accessed 16 May 2003.
11. Pettinari CJ, Jessop L. 'Your ears become your eyes': managing the absence of visibility in NHS Direct. J Adv Nursing 2001;36:668-75.
12. Monaghan R, Clifford C, McDonald P. Seeking advice from NHS Direct on common childhood complaints: does it matter who answers the phone? J Adv Nursing 2003;42:209-16.
13. National Audit Office. NHS Direct in England. Report by the Comptroller and Auditor General. HC 505, Session 2001-2002, 25 January 2002.
14. Munro J, Nicholl J, O'Caithain A, et al. Evaluation of NHS Direct first wave sites: final report of the phase 1 research. Medical Care Research Unit, University of Sheffield. Report to the Department of Health, July 2001.
15. With apologies to Jonathan Swift. A modest proposal for preventing the children of poor people in Ireland from being a burden to their parents or country, and for making them beneficial to the public. 1729.
16. Department of Health. Getting the right start: National Service Framework for Children. Standard for hospital services. Department of Health, April 2003.
17. Department of Health. Getting the right start: National Service Framework for Children. Emerging findings. Department of Health, April 2003.