Customization, information provision and choice: What are we willing to give up for personal service?

Telematics and Informatics

Volumn 21, Issue 2, 2004, Pages 143-155

  Norberg, Patricia A ^a   Dholakia, Ruby Roy ^a  

^a UNIVERSITY OF RHODE ISLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; DATABASE SYSTEMS; INTERNET; RESEARCH;

CUSTOMIZATION; PERSONAL SERVICE;

INFORMATION THEORY;

EID: 1642391044     PISSN: 07365853     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0736-5853(03)00053-4     Document Type: Article

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