Enhancing customer service operations in e-business: The emotional dimension

Journal of Electronic Commerce in Organizations

Volumn 3, Issue 2, 2005, Pages 17-32

  Barnes, David ^a   Hinton, Matthew ^b   Mieczkowska, Suzanne ^b  

^a UNIVERSITY OF LONDON   (United Kingdom)

^b OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

Author keywords

Customer service; E business; Internet; Operations management

Indexed keywords

COMPETITIVE INTELLIGENCE; INDUSTRIAL MANAGEMENT; INDUSTRY; INTERNET; MARKETING; OPERATIONS RESEARCH;

CUSTOMER SERVICE; E-BUSINESS; OPERATIONS MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 15444370623     PISSN: 15392937     EISSN: 15392929     Source Type: Journal    
DOI: 10.4018/jeco.2005040102     Document Type: Article

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