How much do we lose on non-quality?

Total Quality Management

Volumn 10, Issue 7, 1999, Pages 1037-1045

  Naveh, Eitan ^a,c   Halevy, Avner ^b  

^a HEBREW UNIVERSITY OF JERUSALEM   (Israel)

^b UNIVERSITY OF HAIFA   (Israel)

^c UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542736216     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412997217     Document Type: Article

References (4)

1. FEIGENBAUM, A.V. (1983) Total Quality Control, 3rd Edn (New York, McGraw-Hill).
2. HARRENGTON, H.J. (1987) Poor Quality Cost (Milwaukee, ASQC Quality Press).
3. NAVEH, E. & HALEVY, A. (1996) The Cost of Non-quality in Israel, Government Publications Bureau, Jerusalem (in Hebrew, short version available in English).
4. THE BROOKDALE INSTITUTE (1996) Household expenditures on dental services, publication number 96-255, Jerusalem.