Better processes = better e-commerce

Quality Progress

Volumn 38, Issue 3, 2005, Pages 57-63

  Reijers, Hajo A ^a   Jansen Vullers, Monique H ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS PROCESS REDESIGN (BPR); E-GOVERNMENT; E-HEALTHCARE; SERVICE INDUSTRY;

COSTS; INDUSTRIAL MANAGEMENT; INFORMATION TECHNOLOGY; PROCESS ENGINEERING; QUALITY ASSURANCE; REENGINEERING; STRATEGIC PLANNING; TOTAL QUALITY MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 14944382351     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (14)

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3. Farzaneh Fazel, "TQM vs. BPR," Quality Progress, Oct. 2003, pp. 59-62.
4. Peter Gloor, Making the E-Business transformation, Springer Verlag, 2000.
5. Jeff Hall, "Are Your Processes Fit for E-Cornmerce?" Management Services, April 2000, pp. 12-16.
6. Marion Dumas, Justin O'Sullivan, Mitra Heravizadeh, David Edmond and Arthur ter Hofstede, "Towards a Semantic Framework for Service Description," Proceedings of the Ninth International Conference on Database Semantics, Hong Kong, Kluwer Academic Publishers, 2001, pp. 1-15.
7. Michael Hammer, "Reengineering Work: Don't Automate, Obliterate" Harvard Business Review, July-Aug. 1990, pp. 104-112.
8. Roger O. Rupp and James R. Russell, "The Golden Rules of Process Redesign," Quality Progress, Dec. 1994, pp. 85-90.
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10. Hajo A. Reijers, Design and Control of Workflow Processes: Business Process Management for the Service Industry, Springer Verlag, 2003.
11. Monique H. Jansen-Vullers and Hajo A. Reijers, "Business Process Redesign for Effective E-Commerce Processes in the Service Industry," Technical Report #105 of the Beta Research School for Operations Management and Logistics, Eindhoven University of Technology, 2003, pp. 1-42.
12. I b i d.
13. Joe Peppard and Philip Rowland, The Essence of Business Process Keengineering, Prentice Hall, 1995.
14. William M. P. van der Aalst, "Reengineering Knock-Out Processes," Decision Support Systems, Vol. 30, No. 4, 2000, pp. 451-468.