Quality management/change management: Two sides of the same coin?

IATUL Proceedings Volume 14 (New Series) 2004: Library Management in Changing Environment

Volumn , Issue , 2004, Pages 93-100

  McGregor, Felicity ^a  

^a UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

Business excellence; Change management; Performance measurement; Total quality management

Indexed keywords

BUSINESS EXCELLENCE; CHANGE MANAGEMENT; LIBRARY SECTORS; PERFORMANCE MEASUREMENT;

DATA REDUCTION; DECISION MAKING; INDUSTRIAL RELATIONS; PERFORMANCE; PERSONNEL; PLANNING; SUSTAINABLE DEVELOPMENT; TECHNOLOGY TRANSFER;

TOTAL QUALITY MANAGEMENT;

EID: 13644259918     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (4)

1. Weiss, Alan Process Consulting: How to Launch, Implement, and Conclude Successful Consulting Projects. Jossey Bass Wiley, Chichester, 2002.
2. Magd, H. and Curry, A. (2003). ISO 9000 and TQM: are they complementary or contradictory to each other? TQM Magazine 15, 244-256.
3. th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England.
4. Australian Business Excellence Framework (2003). Standards Australia International, Sydney.