Reading rodski: User surveys revisited

IATUL Proceedings Volume 14 (New Series) 2004: Library Management in Changing Environment

Volumn , Issue , 2004, Pages 325-336

  Clark, Nicole ^a   Saw, Grace ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Australian libraries; Client perception; Client satisfaction; LibQUAL +; Quality management; Rodski; Strategic planning; User surveys

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; DECISION MAKING; QUALITY CONTROL; STRATEGIC PLANNING; SURVEYS;

AUSTRALIAN LIBRARIES; CLIENT PERCEPTION; CLIENT SATISFACTION; LIBQUAL+; QUALITY MANAGEMENT; RODSKI; USER SURVEYS;

LIBRARIES;

EID: 13644249258     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (11)

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10. Trahn, I., Croud, J. and Kealy, K. (2001), Analalysing the quality gap: reflections on results from an Australasian Universitas 21 libraries standard survey of service quality," Australian Academic and Research Libraries, 32 (2), 93-109.
11. th Conference on Professional Resources, Prague, May 27-29.