Efficient service location design in government services: A decision support system framework

Journal of Operations Management

Volumn 23, Issue 2 SPEC. ISS., 2005, Pages 163-178

  Narasimhan, Ram ^a   Talluri, Srinivas ^a   Sarkis, Joseph ^b   Ross, Anthony ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b CLARK UNIVERSITY   (United States)

Author keywords

Channel management; Data envelopment analysis; Mixed integer programming; Service location design

Indexed keywords

BUDGET CONTROL; COSTS; CUSTOMER SATISFACTION; DRIVER LICENSING; ELECTRONIC MAIL; FACSIMILE; GOVERNMENT DATA PROCESSING; INTEGER PROGRAMMING; MARKOV PROCESSES; MATHEMATICAL MODELS; OPERATIONS RESEARCH; OPTIMIZATION; SALES; WORLD WIDE WEB;

CHANNEL MANAGEMENT; DATA ENVELOPMENT ANALYSIS (DEA); MIXED-INTEGER PROGRAMMING (MIP); SERVICE LOCATION DESIGN;

DECISION SUPPORT SYSTEMS;

EID: 13444282358     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2004.07.004     Document Type: Article

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