The effectiveness of out-of-hours dental services: II. Patient satisfaction

British Dental Journal

Volumn 198, Issue 3, 2005, Pages 151-156

  Anderson, R ^a   Thomas, D W ^b   Phillips, C J ^c  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b CARDIFF UNIVERSITY   (United Kingdom)

^c SWANSEA UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DENTAL CARE; DENTAL SURGERY; DENTIST; EMERGENCY HEALTH SERVICE; FIRST AID; HEALTH SURVEY; HUMAN; MEDICAL SERVICE; PATIENT SATISFACTION; QUESTIONNAIRE; REVIEW; UNITED KINGDOM; ARTICLE; DOCTOR PATIENT RELATION; HEALTH CARE DELIVERY; HEALTH PERSONNEL ATTITUDE; PSYCHOLOGICAL ASPECT; TELEPHONE;

AFTER-HOURS CARE; ATTITUDE OF HEALTH PERSONNEL; DENTAL CARE; DENTIST-PATIENT RELATIONS; EMERGENCY MEDICAL SERVICES; HUMANS; PATIENT SATISFACTION; QUESTIONNAIRES; TELEPHONE; WALES;

EID: 13244268168     PISSN: 00070610     EISSN: None     Source Type: Journal    
DOI: 10.1038/sj.bdj.4812046     Document Type: Review

References (26)

1. Anderson R, Thomas D W. Out-of-hours dental services: a survey of current provision in the United Kingdom. Br Dent J 2000; 188: 269-274.
2. Anderson R, Thomas D W, Phillips C J. The effectiveness of out-of-hours dental services: I. pain relief and oral health outcome. Br Dent J 2005; 198: 91-97
3. Campbell S M, Roland M O, Buetow S A. Defining quality of care. Soc Sci Med 2000; 51: 1611-1625.
4. Williams S J, Calnan M. Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care settings. Soc Sci Med 1991; 33: 707-716.
5. Chakraborty G, Gaeth G J, Cunningham M. Understanding consumers' preferences for dental services. J Health Care Marketing 1993; 13: 48-58.
6. Calnan M, Dickinson M, Manley G. The quality of general dental care: public and users' perceptions. Qual Health Care 1999; 8: 149-153.
7. Morgan A, Shackley P, Pickin M, Brazier J. Quantifying patient preferences for out-of-hours primary care. J Health Serv Res Policy 2000; 5: 214-218.
8. Scott A, Watson S, Ross S. Eliciting preferences of the community for out of hours care provided by general practitioners: a stated preference discrete choice experiment. Soc Sci Med 2003; 56: 803-814.
9. Secretary of State for Health. A first class service. London: The Stationery Office, 1998.
10. Department of Health. The Patient's Charter. London: Department of Health, 1991.
11. Department of Health. The new NHS: Modern. Dependable. Cm 3807. London: The Stationery Office, 1997.
12. Anderson R. Patient expectations of emergency dental services: a qualitative interview study. Br Dent J 2003; 197: 331-334.
13. Locker D, Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 1988; 12: 283-292.
14. McKinley R K, Manku-Scott T K, Hastings A M, French D P, Baker R. Reliability and validity of a new measure of patient satisfaction with out of hours primary medical care in the United Kingdom: development of a patient questionnaire. Br Med J 1997; 314: 193-198.
15. McKinley R K, Cragg D, Hastings A M, et al. Comparison of out-of-hours care provided by patients' own general practitioners and commercial deputising services: a randomised control trial: II. the outcome of care. Br Med J 1997; 314: 190-193.
16. Salisbury C. Postal survey of patient's satisfaction with a general practice out of hours cooperative. Br Med J 1997; 314: 1594-1598.
17. Salisbury C. Out of hours general practice: evaluation of a co-operative by comparison with a deputising service. MD Thesis. University of Bristol, 1998.
18. Arnbjerg D, Soderfeldt B, Palmqvist S. Factors determining satisfaction with dental care. Community Dent Health 1992; 9: 295-300.
19. Newsome P R H, Wright G H. A review of patient satisfaction: 2. Dental patient satisfaction: an appraisal of recent literature. Br Dent J 1999; 186: 166-170.
20. Department of Health. Reforming Emergency Care - First steps to a new approach. London: Department of Health, 2001.
21. Department of Health. Reforming Emergency Care - Practical steps. London: Department of Health, 2001.
22. Health Which? Mouthing off (Survey and discussion of availability of NHS dentists). Health Which? 2001; October: 10-13.
23. Jones C. Capitation registration and social deprivation in England. An inverse 'dental' care law? Br Dent J 2001; 190: 203-206.
24. Department of Health. Modernising NHS Dentistry - Implementing the NHS Plan. London: Department of Health, 2000.
25. Doctor Patient Partnership. Dental services - a call for clarity. London: Doctor Patient Partnership, 2000.
26. Salisbury C. Out-of-hours care: ensuring accessible high quality care for all groups of patients (editorial). Br J Gen Prac 2000; 50: 443-444.