Patient satisfaction with occupational health physicians, development of a questionnaire

Occupational and Environmental Medicine

Volumn 62, Issue 2, 2005, Pages 119-123

  Verbeek, J H ^a   De Boer, A G ^a   Van Der Weide, W E ^b   Piirainen, H ^c   Anema, J R ^b   Van Amstel, R J ^b   Hartog, F ^d  

^a ACADEMIC MEDICAL CENTER   (Netherlands)

^b TNO   (Netherlands)

^c FINNISH INSTITUTE OF OCCUPATIONAL HEALTH   (Finland)

^d NIGZ Netherlands Institute for Health Promotion and Disease Prevention   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONFIDENTIALITY; FEMALE; HEALTH CARE ACCESS; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; MALE; OCCUPATIONAL HEALTH; PATIENT ATTITUDE; PATIENT SATISFACTION; PHYSICIAN; PRIORITY JOURNAL; RELIABILITY;

ADULT; ATTITUDE TO HEALTH; CLINICAL COMPETENCE; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HUMANS; INTERVIEWS; MALE; MIDDLE AGED; NETHERLANDS; OCCUPATIONAL MEDICINE; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; QUESTIONNAIRES;

EID: 12944331291     PISSN: 13510711     EISSN: None     Source Type: Journal    
DOI: 10.1136/oem.2004.016303     Document Type: Article

References (18)

1. Hulshof CT, Verbeek JH, van Dijk FJ, et al. Evaluation research in occupational health services: general principles and a systematic review of empirical studies. Occup Environ Med 1999;56:361-77.
2. Vuori H. Patient satisfaction - does it matter? Qual Assur Health Care 1991;3:183-9.
3. Williams B. Patient satisfaction: a valid concept? Soc Sci Med 1994;38:509-16.
4. Berwick DM. The total customer relationship in health care: broadening the bandwidth. Jt Comm J Qual Improv 1997;23:245-50.
5. Veroff DR, Gallagher PM, Wilson V, et al. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State. Int J Qual Health Care 1998;10:555-60.
6. Linder-Pelz SU. Toward a theory of patient satisfaction. Soc Sci Med 1982;16:577-82.
7. Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med 1997;45:1829-43.
8. Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med 1988;27:935-9.
9. Verbeek J, van Dijk F, Rasanen K, et al. Consumer satisfaction with occupational health services: should it be measured? Occup Environ Med 2001;58:272-8.
10. van der Weide WE, Verbeek JH, van Dijk FJ. Relation between indicators for quality of occupational rehabilitation of employees with low back pain. Occup Environ Med 1999;56:488-93.
11. Piirainen H. Patient satisfaction in Finnish Occupational Health Services. Helsinki, Finland: Finnish Institute of Occupational Health, 1999.
12. Hatcher L. Exploratory factor analysis. In: Hatcher L, eds. A step-by-step approach to using the SAS system far factor analysis and structural equation modelling. Cary, NC: SAS Institute Inc, 1994:57-127.
13. Vingerhoets E, Wensing M, Grol R. Feedback of patients' evaluations of general practice care: a randomised trial. Qual Health Care 2001;10:224-8.
14. Brown JB, Boles M, Mullooly JP, et al. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Ann Intern Med 1999;131:822-9.
15. Hulsman RL, Ros WJ, Winnubst JA, et al. The effectiveness of a computer-assisted instruction programme on communication skills of medical specialists in oncology. Med Educ 2002;36:125-34.
16. Rodghier M. Surveys with confidence; a practical guide to survey research using SPSS. Chicago, IL: SPSS, 1996.
17. Plomp HN. Evaluation of doctor-worker encounters in occupational health: an explanatory study. Occup Med (Lond) 1999;49:183-8.
18. Conbere PC, McGavern P, Kochevar L, et al. Measuring satisfaction with medical case management. A quality improvement tool. AAOHN J 1992;40:333-41.