메뉴 건너뛰기




Volumn 7, Issue 1, 2003, Pages 6-19

The e-flow audit: An evaluation of knowledge flow within and outside a high-tech firm

Author keywords

Audit; Electronic mail; Intellectual capital; Knowledge processes

Indexed keywords


EID: 12344258353     PISSN: 13673270     EISSN: 17587484     Source Type: Journal    
DOI: 10.1108/13673270310463581     Document Type: Article
Times cited : (40)

References (48)
  • 1
    • 84986028607 scopus 로고    scopus 로고
    • The Internet Fact Book
    • AC Nielson, Toronto, Canada
    • A.C. Nielsen (2002), The Internet Fact Book, AC Nielson, Toronto, Canada
    • (2002)
    • Nielsen, A.C.1
  • 2
    • 11744336706 scopus 로고
    • Flexible interactive technologies for multiperson tasks: current problems and future prospects
    • in Olson, M.H. (Ed.), Technological Support for Workgroup Collaboration, Earlbaum, Hillsdale, NJ
    • Bikson, T., Eveland J. and Gurek, B. (1989), “Flexible interactive technologies for multiperson tasks: current problems and future prospects”, in Olson, M.H. (Ed.), Technological Support for Workgroup Collaboration, Earlbaum, Hillsdale, NJ
    • (1989)
    • Bikson, T.1    Eveland, J.2    Gurek, B.3
  • 3
    • 0003267548 scopus 로고    scopus 로고
    • There’s a price on your head: managing intellectual capital strategically
    • Business Quarterly, Summer
    • Bontis, N. (1996), “There’s a price on your head: managing intellectual capital strategically”, Business Quarterly, Summer, pp. 40-7
    • (1996) , pp. 40-47
    • Bontis, N.1
  • 4
    • 84956935421 scopus 로고    scopus 로고
    • Intellectual capital: an exploratory study that develops measures and models
    • Bontis, N. (1998), “Intellectual capital: an exploratory study that develops measures and models”, Management Decision, Vol. 36 No. 2, pp. 63-76
    • (1998) Management Decision , vol.36 , Issue.2 , pp. 63-76
    • Bontis, N.1
  • 5
    • 0041644322 scopus 로고    scopus 로고
    • Managing an organizational learning system by aligning stocks and flows of knowledge: an empirical examination of intellectual capital, knowledge management and business performance
    • a PhD dissertation, Ivey School of Business, University of Western Ontario, Canada
    • Bontis, N. (1999a), “Managing an organizational learning system by aligning stocks and flows of knowledge: an empirical examination of intellectual capital, knowledge management and business performance”, PhD dissertation, Ivey School of Business, University of Western Ontario, Canada
    • (1999)
    • Bontis, N.1
  • 6
    • 0032689301 scopus 로고    scopus 로고
    • Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field
    • b
    • Bontis, N. (1999b), “Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field”, International Journal of Technology Management, Vol. 18 No. 5-8, pp. 433-62
    • (1999) International Journal of Technology Management , vol.18 , Issue.5-8 , pp. 433-462
    • Bontis, N.1
  • 7
    • 0012237348 scopus 로고    scopus 로고
    • CKO wanted – evangelical skills necessary: a review of the chief knowledge officer position
    • a
    • Bontis, N. (2001a), “CKO wanted – evangelical skills necessary: a review of the chief knowledge officer position”, Knowledge and Process Management, Vol. 8 No. 1, pp. 29-38
    • (2001) Knowledge and Process Management , vol.8 , Issue.1 , pp. 29-38
    • Bontis, N.1
  • 8
    • 0035582316 scopus 로고    scopus 로고
    • Assessing knowledge assets: a review of the models used to measure intellectual capital
    • b
    • Bontis, N. (2001b), “Assessing knowledge assets: a review of the models used to measure intellectual capital”, International Journal of Management Reviews, Vol. 3 No. 1, pp. 41-60
    • (2001) International Journal of Management Reviews , vol.3 , Issue.1 , pp. 41-60
    • Bontis, N.1
  • 10
    • 4143086787 scopus 로고    scopus 로고
    • The rising star of the chief knowledge officer
    • b
    • Bontis, N. (2002b), “The rising star of the chief knowledge officer”, Ivey Business Journal, Vol. 66 No. 4, pp. 20-5
    • (2002) Ivey Business Journal , vol.66 , Issue.4 , pp. 20-25
    • Bontis, N.1
  • 11
    • 0033659551 scopus 로고    scopus 로고
    • Teaching knowledge management and intellectual capital lessons: an empirical examination of the TANGO simulation
    • Bontis, N. and Girardi, J. (2000), “Teaching knowledge management and intellectual capital lessons: an empirical examination of the TANGO simulation”, International Journal of Technology Management, Vol. 20 No. 5-8, pp. 545-55
    • (2000) International Journal of Technology Management , vol.20 , Issue.5-8 , pp. 545-555
    • Bontis, N.1    Girardi, J.2
  • 12
    • 84986133099 scopus 로고    scopus 로고
    • Intellectual capital and the nature of business in Malaysia
    • Bontis, N., Chua, W. and Richardson, S. (2000), “Intellectual capital and the nature of business in Malaysia”, Journal of Intellectual Capital, Vol. 1 No. 1, pp. 85-100
    • (2000) Journal of Intellectual Capital , vol.1 , Issue.1 , pp. 85-100
    • Bontis, N.1    Chua, W.2    Richardson, S.3
  • 13
    • 0036624280 scopus 로고    scopus 로고
    • Managing an organizational learning system by aligning stocks and flows
    • Bontis, N., Crossan, M. and Hulland, J. (2002), “Managing an organizational learning system by aligning stocks and flows”, Journal of Management Studies, Vol. 39 No. 4, pp. 437-69
    • (2002) Journal of Management Studies , vol.39 , Issue.4 , pp. 437-469
    • Bontis, N.1    Crossan, M.2    Hulland, J.3
  • 14
    • 0000345393 scopus 로고    scopus 로고
    • The knowledge toolbox: a review of the tools available to measure and manage intangible resources
    • Bontis, N., Dragonetti, N., Jacobsen, K. and Roos, G. (1999), “The knowledge toolbox: a review of the tools available to measure and manage intangible resources”, European Management Journal, Vol. 17 No. 4, pp. 391-402
    • (1999) European Management Journal , vol.17 , Issue.4 , pp. 391-402
    • Bontis, N.1    Dragonetti, N.2    Jacobsen, K.3    Roos, G.4
  • 15
    • 0001942846 scopus 로고    scopus 로고
    • Ringing up intellectual capital
    • Brown, T. (1998), “Ringing up intellectual capital”, Management Review, Vol. 87, pp 47-51
    • (1998) Management Review , vol.87 , pp. 47-51
    • Brown, T.1
  • 16
    • 0033241819 scopus 로고    scopus 로고
    • Channel expansion theory and the experiential nature of Media richness perceptions
    • Carlson, J. and Zmud, R. (1999), “Channel expansion theory and the experiential nature of Media richness perceptions”, Academy of Management Journal, Vol. 42, pp. 153-70
    • (1999) Academy of Management Journal , vol.42 , pp. 153-170
    • Carlson, J.1    Zmud, R.2
  • 17
    • 84986106199 scopus 로고    scopus 로고
    • Organisational change mediated by e-mail and intranet: an ethnographic study
    • Cecez-Kecmanovic, D., Moody, D., Busuttil, A. and Plesman, F. (1999), “Organisational change mediated by e-mail and intranet: an ethnographic study”, Information Technology & People, Vol. 12 No. 1, pp. 9-26
    • (1999) Information Technology & People , vol.12 , Issue.1 , pp. 9-26
    • Cecez-Kecmanovic, D.1    Moody, D.2    Busuttil, A.3    Plesman, F.4
  • 20
    • 84986017942 scopus 로고    scopus 로고
    • Communication: getting to the heart of the matter
    • Connolly, C. (1996), “Communication: getting to the heart of the matter”, Management Development Review, Vol. 9 No. 7, pp. 37-40
    • (1996) Management Development Review , vol.9 , Issue.7 , pp. 37-40
    • Connolly, C.1
  • 21
    • 84986016003 scopus 로고
    • Organizational information requirements, media richness and structural design
    • Daft, R. and Lengel, R. (1986), “Organizational information requirements, media richness and structural design”, Management Science, Vol. 32, pp. 554-7
    • (1986) Management Science , vol.32 , pp. 554-557
    • Daft, R.1    Lengel, R.2
  • 22
    • 84986116801 scopus 로고    scopus 로고
    • Knowledge management, response ability, and the agile enterprise
    • Dove, R. (1999), “Knowledge management, response ability, and the agile enterprise”, Journal of Knowledge Management, Vol. 3 No. 1, pp. 18-35
    • (1999) Journal of Knowledge Management , vol.3 , Issue.1 , pp. 18-35
    • Dove, R.1
  • 23
    • 84986172913 scopus 로고    scopus 로고
    • available at: March, 2002
    • Electronic Mail and Messaging Systems (2002), available at: www.tr.com/newsletters/emms, accessed 15 March, 2002
    • (2002)
  • 24
    • 19944385860 scopus 로고    scopus 로고
    • Managing e-mail: working toward an effective solution
    • Enneking, N. (1998), “Managing e-mail: working toward an effective solution”, Information Management Journal, Vol. 32 No. 3, pp. 24-43
    • (1998) Information Management Journal , vol.32 , Issue.3 , pp. 24-43
    • Enneking, N.1
  • 25
    • 0039206335 scopus 로고
    • Evolving electronic communication networks: an empirical assessment
    • Eveland, J.D. and Bikson, T.K. (1987), “Evolving electronic communication networks: an empirical assessment”, Office: Technology and People, Vol. 3 No. 2, pp. 103-28
    • (1987) Office: Technology and People , vol.3 , Issue.2 , pp. 103-128
    • Eveland, J.D.1    Bikson, T.K.2
  • 26
    • 0002002445 scopus 로고
    • Electronic mail and weak ties in organizations
    • Feldman, M. (1987), “Electronic mail and weak ties in organizations”, Office: Technology and People, Vol. 3 No. 2, pp. 83-101
    • (1987) Office: Technology and People , vol.3 , Issue.2 , pp. 83-101
    • Feldman, M.1
  • 27
    • 21344491319 scopus 로고
    • Social construction of communication technology
    • Fulk, J. (1993), “Social construction of communication technology”, Academy of Management Journal, Vol. 36, pp. 921-50
    • (1993) Academy of Management Journal , vol.36 , pp. 921-950
    • Fulk, J.1
  • 29
    • 0242656774 scopus 로고    scopus 로고
    • Flood your organization with knowledge
    • Harari, O. (1997), “Flood your organization with knowledge”, Management Review, Vol. 86 No. 10, pp. 33-7
    • (1997) Management Review , vol.86 , Issue.10 , pp. 33-37
    • Harari, O.1
  • 30
    • 49149100447 scopus 로고    scopus 로고
    • Viral marketing
    • available at: accessed 28 March, 2000
    • Jurvetson, S. and Draper, T. (1997), “Viral marketing”, available at: www.dfj.com/viralmarketing.html, accessed 28 March, 2000
    • (1997)
    • Jurvetson, S.1    Draper, T.2
  • 31
    • 0000518067 scopus 로고
    • Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation
    • Lee, A.S. (1994), “Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation”, MIS Quarterly, Vol. 18 No. 2, pp. 143-60
    • (1994) MIS Quarterly , vol.18 , Issue.2 , pp. 143-160
    • Lee, A.S.1
  • 32
    • 0031995867 scopus 로고    scopus 로고
    • Effects of e-mail on the organization
    • Lucas, W. (1998), “Effects of e-mail on the organization”, European Management Journal, Vol. 16 No. 1, pp. 18-29
    • (1998) European Management Journal , vol.16 , Issue.1 , pp. 18-29
    • Lucas, W.1
  • 33
    • 84973830797 scopus 로고
    • Is computer-mediated communication intrinsically apt to enhance democracy in organizations?
    • Mantovani, G. (1994), “Is computer-mediated communication intrinsically apt to enhance democracy in organizations?”, Human Relations, Vol. 47 No. 1, pp. 45-62
    • (1994) Human Relations , vol.47 , Issue.1 , pp. 45-62
    • Mantovani, G.1
  • 34
    • 84965565212 scopus 로고
    • Toward a ‘critical mass’ theory of interactive media: universal access, interdependence, and diffusion
    • Markus, M. (1987), “Toward a ‘critical mass’ theory of interactive media: universal access, interdependence, and diffusion”, Communication Research, Vol. 14, pp. 491-511
    • (1987) Communication Research , vol.14 , pp. 491-511
    • Markus, M.1
  • 35
    • 0009282363 scopus 로고    scopus 로고
    • Making the case for knowledge management: the bigger picture
    • Neef, D. (1999), “Making the case for knowledge management: the bigger picture”, Management Decision, Vol. 37 No. 1, pp. 72-8
    • (1999) Management Decision , vol.37 , Issue.1 , pp. 72-78
    • Neef, D.1
  • 37
    • 84986140619 scopus 로고
    • The duality of technology: rethinking the concept of technology in organizations
    • Orlikowski, W.J. (1992), “The duality of technology: rethinking the concept of technology in organizations”, Organization Science, Vol. 3 No. 3, pp. 398-427
    • (1992) Organization Science , vol.3 , Issue.3 , pp. 398-427
    • Orlikowski, W.J.1
  • 38
    • 78649523577 scopus 로고
    • Shaping electronic communication: the metastructuring of technology in the context of use
    • Orlikowski, W.J., Yates, J., Orkamura, K. and Fujimoto, M. (1995), “Shaping electronic communication: the metastructuring of technology in the context of use”, Organization Science, Vol. 6 No. 4, pp. 423-44
    • (1995) Organization Science , vol.6 , Issue.4 , pp. 423-444
    • Orlikowski, W.J.1    Yates, J.2    Orkamura, K.3    Fujimoto, M.4
  • 39
    • 84986133015 scopus 로고    scopus 로고
    • Modelling of knowledge flows and their impact
    • Preiss, K. (1999), “Modelling of knowledge flows and their impact”, Journal of Knowledge Management, Vol. 3, pp. 36-46
    • (1999) Journal of Knowledge Management , vol.3 , pp. 36-46
    • Preiss, K.1
  • 40
    • 34250043325 scopus 로고
    • Media appropriateness: using social presence theory to compare traditional and new organizational media
    • Rice, R. (1993), “Media appropriateness: using social presence theory to compare traditional and new organizational media”, Human Communication Research, Vol. 19, pp. 451-84
    • (1993) Human Communication Research , vol.19 , pp. 451-484
    • Rice, R.1
  • 41
    • 84992999035 scopus 로고    scopus 로고
    • Computer mediated communication – is it good for organizations?
    • Rowley, J. (1999), “Computer mediated communication – is it good for organizations?”, Industrial and Commercial Training, Vol. 31 No. 2, pp. 72-4
    • (1999) Industrial and Commercial Training , vol.31 , Issue.2 , pp. 72-74
    • Rowley, J.1
  • 42
    • 84965751349 scopus 로고
    • Organizational colleagues, media richness, and electronic mail
    • Schmitz, J. and Fulk, J. (1991), “Organizational colleagues, media richness, and electronic mail”, Communication Research, Vol. 18, pp. 487-523
    • (1991) Communication Research , vol.18 , pp. 487-523
    • Schmitz, J.1    Fulk, J.2
  • 44
    • 0032139956 scopus 로고    scopus 로고
    • E-mail adoption, diffusion, use and impact within small firms: a survey of UK companies
    • Sillince, J., MacDonald, S., LeFang, B. and Frost, B. (1998), “E-mail adoption, diffusion, use and impact within small firms: a survey of UK companies”, International Journal of Information Management, Vol. 18 No. 4, pp. 231-42
    • (1998) International Journal of Information Management , vol.18 , Issue.4 , pp. 231-242
    • Sillince, J.1    MacDonald, S.2    LeFang, B.3    Frost, B.4
  • 45
    • 0022810941 scopus 로고
    • Reducing social context cues: electronic mail in organizational communication
    • Sproull, L. and Kiesler, S. (1986), “Reducing social context cues: electronic mail in organizational communication”, Management Science, Vol. 32 No. 11, pp. 1492-512
    • (1986) Management Science , vol.32 , Issue.11 , pp. 1492-1512
    • Sproull, L.1    Kiesler, S.2
  • 46
    • 35348893538 scopus 로고    scopus 로고
    • Networking your knowledge
    • Tobin, D.R. (1998), “Networking your knowledge”, Management Review, Vol. 87, pp. 46-8
    • (1998) Management Review , vol.87 , pp. 46-48
    • Tobin, D.R.1
  • 47
    • 84986089320 scopus 로고    scopus 로고
    • Spam and e-mail abuses costing millions: survey
    • Wareham, E. (1999), “Spam and e-mail abuses costing millions: survey”, Computing Canada, May, pp. 10-5
    • (1999) Computing Canada , vol.May , pp. 10-15
    • Wareham, E.1
  • 48
    • 21844511816 scopus 로고
    • Rational and social theories as complimentary explanations of communication media choices: two policy-capturing studies
    • Webster, J. and Trevino, L. (1995), “Rational and social theories as complimentary explanations of communication media choices: two policy-capturing studies”, Academy of Management Journal, Vol. 38, pp. 1544-72
    • (1995) Academy of Management Journal , vol.38 , pp. 1544-1572
    • Webster, J.1    Trevino, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.