Designing reliability information flows

Reliability Engineering and System Safety

Volumn 88, Issue 2, 2005, Pages 147-155

  Petkova, Valia T ^a   Yuan, Lu ^a   Ion, Roxana A ^a   Sander, Peter C ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Fast Field Feedback; Information flow; Product development

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; INFORMATION ANALYSIS; INFORMATION MANAGEMENT; PRODUCT DEVELOPMENT; QUALITY CONTROL; SOFTWARE ENGINEERING;

FAST FIELD FEEDBACK; INFORMATION FLOW; INFORMATION FLOWS; SPAN-OF-CONTROL;

RELIABILITY THEORY;

EID: 11844293399     PISSN: 09518320     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ress.2004.07.004     Document Type: Article

References (17)

1. P.A. Molenaar, A.J.M. Huijben, D. Bouwhuis, and A.C. Brombacher Why do quality and reliability feedback loops not always work in practice: a case study Reliab Eng Syst Saf 75 2002 295 302
2. T. Parsons Structure and process in modern societies 1960 The Free Press of Glencoe Illinois
3. R.G. Smith, and D.G. Reinertsen Developing products in half the time: new rules, new tools 1998 Van Nostrand Reinhold New York
4. K.T. Ulrich, and S.D. Eppinger Product design and development 2000 McGraw-Hill Inc New York
5. Y. Lu, H.T. Loh, Y. Ibrahim, P.C. Sander, and A.C. Brombacher Reliability in a time-driven product development process Qual Reliab Eng Int 15 1999 427 430
6. Brombacher AC, Steinz HC, Volman HPJ. Safety and reliability assessment on products and organizations. ISA EXPO 1998-Technical paper.
7. P.C. Sander, and A.C. Brombacher MIR: the use of reliability information flows as a maturity index for quality management Qual Reliab Eng Int 15 1999 439 447
8. V.T. Petkova, P.C. Sander, and A.C. Brombacher The role of the service centre in improvement processes Qual Reliab Eng Int 15 1999 431 437
9. V.T. Petkova, P.C. Sander, and A.C. Brombacher The use of quality metrics in service centres Int J Prod Econ 67 2000 27 36
10. Petkova VT. An analysis of field feedback in consumer electronics industry. Thesis, Eindhoven University of Technology; 2003.
11. H.L. Gilmore Product conformance cost Qual Prog June 1974 16
12. A.A. Kuehn, and R.L. Day Strategy of product quality Harvard Business Rev, November-December 1962 101
13. M.G. Pecht, and V. Ramappan Are components still the major problem: a review of electronic system and device field failure returns IEEE Trans Components, Hybrids, Manuf Technol 15 1992 1160 1164
14. G. Güthenke, and M. Leiters Fast elimination of product faults in current series Total Qual Manage 10 1999 569 575
15. I. Salaün, and K. Flores Information quality: meeting the need of the customer Int J Inform Manage 21 2001 21 37
16. T.P.J. Berden, A.C. Brombacher, and P.C. Sander The building bricks of product quality: an overview of some basic concepts and principles Int J Prod Econ 67 1999 3 15
17. A.C. Brombacher MIR: Covering non-technical aspects of IEC61508 reliability certification Reliab Eng Syst Saf 66 1999 109 120