An application of the critical incident technique in gaming research

Journal of Travel and Tourism Marketing

Volumn 12, Issue 2-3, 2002, Pages 45-63

  Johnson, Lesley ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Casino gaming; Critical incident technique; Guest satisfaction; Service failures; Service quality

Indexed keywords

EID: 10144252195     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v12n02_04     Document Type: Article

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