Resource Allocation in Multisite Service Systems with Intersite Customer Flows

Management Science

Volumn 49, Issue 12, 2003, Pages 1739-1752

  Chao, Xiuli ^a   Liu, Liming ^b   Zheng, Shaohui ^b  

^a North Carolina State University   (United States)

^b HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

Customer Switching; Health Care; Incentive Compatibility; Multisite Service System; Resource Allocation; Service Quality; Waiting Time

Indexed keywords

COST EFFECTIVENESS; CUSTOMER SATISFACTION; DISEASE CONTROL; HOSPITALS; MANAGEMENT SCIENCE; MATHEMATICAL MODELS; OPTIMIZATION; PROBABILITY; QUALITY ASSURANCE; RESOURCE ALLOCATION;

HEALTH CARE MANAGEMENT; INCENTIVE COMPATIBILITY; MULTISITE SERVICE SYSTEM; SERVICE QUALITY;

HEALTH CARE;

EID: 0942278023     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.49.12.1739.25110     Document Type: Review

References (39)

1. Ahn, J.-H., J. C. Hornberger. 1996. Involving patients in the cadaveric kidney transplant allocation process: A decision-theoretic perspective. Management Sci. 42 629-641.
2. Arrow, K. J., L. Hurwicz. 1977. Studies in Resources Allocation Processes. Cambridge University Press, Cambridge, U.K.
3. Bitran, G. R., R. Morabito. 1996. Open queueing networks: Optimization and performance evaluation models for discrete manufacturing systems. Production Oper. Management 5 163-193.
4. Buzacott, J. A., J. G. Shanthikumar. 1993. Stochastic Models of Manufacturing Systems. Prentice Hall, Englewood Cliffs, NJ.
5. Calabrese, J. M. 1992. Optimal workload allocation in open queueing networks in multiserver queues. Management Sci. 38 1792-1802.
6. Campbell, D. E. 1987. Resource Allocation Mechanisms. Cambridge University Press, Cambridge, U.K.
7. Carr-hill, R. A., G. Hardman, S. Martin, S. Peacock, T. A. Sheldon, P. C. Smith. 1997. A new formula for distributing hospital funds in England. Interfaces 27 53-70.
8. Chao, X., L. Liu, S. Zheng. 2002. Resource allocation in multisite service systems with inter-site customer flows. Technical report, Department of Industrial Engineering, North Carolina State University, Raleigh, NC.
9. Chao, X., L. Liu, S. Zheng. 2003. Network models and optimization of a hospital system. D. D. Yao, H. Zhang, X. Y. Zhou, eds. Stochastic Modeling and Optimization. Springer-Verlag, New York, 363-393.
10. Dallery, Y., K. Stecke. 1990. On the optimal allocation of servers and workloads in closed queueing networks. Oper. Res. 38 694-703.
11. Fox, B. L. 1966. Discrete optimization via marginal analysis. Management Sci. 13 210-216.
12. Fuloria, P. C., S. A. Zenios. 2001. Outcomes-adjusted reimbursement in a health-care delivery system. Management Sci. 47 735-751.
13. Green, L., D. Guha. 1995. Note: On the efficiency of imbalance in multi-facility multi-server service systems. Management Sci. 41 179-187.
14. Guha, D. 1990. On the design of multi-facility multi-server service systems. Ph.D. dissertation, Columbia University, New York, NY.
15. Hillier, F. S., K. C. So. 1996. On the simultaneous optimization of server and work allocations in production line systems with variable processing times. Oper. Res. 44 435-443.
16. Ho, C. J., H. Lau. 1992. Minimizing total cost in scheduling outpatient appointment. Management Sci. 38 1750-1764.
17. Hospital Authority Bulletin. 1993. No. 10 (September) Hong Kong, China.
18. Ibaraki, T., N. Katoh. 1988. Resource Allocation Problems: Algorithmic Approaches, MIT Press, Cambridge, MA, and London, U.K.
19. Kaplan, E. H. 2001. Allocating HIV resources. OR/MS Today (February) 26-29.
20. Kelly, F. P. 1979. Reversibility and Queueing Networks. John Wiley & Sons, New York.
21. Kleinrock, L. 1964. Communication Nets: Stochastic Message Flow and Delay. McGraw-Hill, New York.
22. Kleinrock, L. 1975. Queueing Systems: Volume I, Theory. John Wiley & Sons, New York.
23. Lee, H. L., M. Cohen. 1985. Multi-agent customer allocation in a stochastic service system. Management Sci. 31 572-763.
24. Liu, L., X. Liu. 1998. Dynamic and static job allocation for multiserver systems. IIE Trans. 30 845-854.
25. Liyanage, L., J. G. Shanthikumar. 1992. Second order properties of single-stage queueing systems. U. N. Bhat, I. V. Basawa, eds. Queuing and Related Models. Oxford University Press, Oxford, U.K.
26. Marshall, A. W., I. Olkin. 1979. Inequalities: Theory of Majorization and Its Applications. Academic Press, San Diego, CA.
27. McKillop, I. 1997. The Patient Flow Model: A Resource-Based Approach to Optimizing Patient Flows. University of Waterloo, Ontario, Canada.
28. Murray, C. J., J. Kreuser. 1994. A Cost-Effectiveness Model for Allocating Health Sector Resources. Harvard School of Public Health, Boston, MA.
29. Rolfe, A. J. 1971. A note on marginal allocation in multiple service systems. Management Sci. 17 656-658.
30. Shanthikumar, J. G., S. H. Xu. 1997. Asymptotically optimal routing and service rate allocation in a multiserver queueing system. Oper. Res. 45 464-469.
31. Shanthikumar, J. G., D. D. Yao. 1987. Optimal server-allocation in a system of multi-server stations. Management Sci. 33 1173-1180.
32. Shortell, S. M., G. J. Bazzoli, N. L. Dubbs, P. Kralovec. 2000. Clarifying health networks and systems: Managerial and policy implications. Health Care Management Rev. 25 9-17.
33. So, K. C., C. S. Tang. 2000. Modeling the impact of an outcome-oriented reimbursement policy on clinic, patients, and pharmaceutical firms. Management Sci. 46 875-892.
34. Stecke, K. E., J. J. Solberg. 1985. The optimality of unbalancing both workloads and machine group sizes in closed queueing networks of multiserver queues. Oper. Res. 33 882-910.
35. Tragler G., J. Caulkins, G. Feichtinger. 2001. Optimal dynamic allocation of treatment and enforcement in illicit drug control. Oper. Res. 49 352-362.
36. Wein, L. M. 1989. Capacity allocation in generalized Jackson networks. Oper. Res. Lett. 8 143-146.
37. Wilson, R. M., R. W. Gilbberd. 1990. Allocating resources between health care regions: Catchment populations and allocation for equity. Eur. J. Oper. Res. 49 333-347.
38. Zenios, S. A., G. M. Chertow, L. M. Wein. 2000. Dynamic allocation of kidneys to candidates on the transplant waiting list. Oper. Res. 48 549-569.
39. Zon, A. H., G. J. Kommer. 1999. Patient flows and optimal healthcare resource allocation at the macro-level: A dynamic linear programming approach. Health Care Management Sci. 2 87-96.