Customers' expectations of public sector services: Does quality have its limits?

Total Quality Management

Volumn 8, Issue 4, 1997, Pages 115-129

  Younis, Talib ^a  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0642332551     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412979569     Document Type: Article

References (21)

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