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Volumn 17, Issue 1, 1997, Pages 55-62

Towards total quality management in a supportive employment workplace

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EID: 0031542474     PISSN: 09540962     EISSN: 14679302     Source Type: Journal    
DOI: 10.1111/1467-9302.00058     Document Type: Article
Times cited : (2)

References (16)
  • 3
    • 0003964033 scopus 로고
    • Cambridge University Press, Cambridge)
    • Deming, W. E. (1986), Out of Crisis (Cambridge University Press, Cambridge).
    • (1986) Out of Crisis
    • Deming, W.E.1
  • 8
    • 80053626799 scopus 로고
    • The impact of total quality management on front-line supervisors
    • Lam, S. K. (1995), The impact of total quality management on front-line supervisors. Total Quality Management, 6, 1, pp. 49-51.
    • (1995) Total Quality Management , vol.6 , Issue.1 , pp. 49-51
    • Lam, S.K.1
  • 9
    • 3242843392 scopus 로고
    • Creating a customer-centred culture for service quality
    • Lawton, R. L. (1989), Creating a customer-centred culture for service quality. Quality Progress, 22, pp. 34-36.
    • (1989) Quality Progress , vol.22 , pp. 34-36
    • Lawton, R.L.1
  • 15
    • 0002241623 scopus 로고
    • Managing human resources for quality
    • Dale, B. G, Philip Alan, London
    • Wilkinson, A. (1990), Managing human resources for quality. In Dale, B. G. (Ed), Managing Quality (Philip Alan, London).
    • (1990) Managing Quality
    • Wilkinson, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.