-
3
-
-
0031957556
-
Systems of care for older populations of the future
-
Boult, C., Boult, L., and Pacala, J. T. (1998). "Systems of care for older populations of the future." Journal of the American Geriatrics Association, 46(4), 499-505.
-
(1998)
Journal of the American Geriatrics Association
, vol.46
, Issue.4
, pp. 499-505
-
-
Boult, C.1
Boult, L.2
Pacala, J.T.3
-
4
-
-
0742286628
-
-
CensusScope. (2002). CensusScope-[web page]. http://www.censusscope.org. (Web site accessed September 04, 2002).
-
(2002)
CensusScope-[web Page]
-
-
-
6
-
-
0030138114
-
Metaphorically speaking
-
Clark, M. (1996). "Metaphorically speaking." Healthcare Forum Journal, 39(3), 20-27.
-
(1996)
Healthcare Forum Journal
, vol.39
, Issue.3
, pp. 20-27
-
-
Clark, M.1
-
8
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J. J., and Taylor, S. A. (1992). "Measuring service quality: A reexamination and extension." Journal of Marketing, 56(July), 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.JULY
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
9
-
-
0003688445
-
-
Glenview, IL: Scott Foresman
-
Delbecq, A. L., Van de Ven, A., and Gustafson, D. H. (1975). Group Techniques for Program Planning. Glenview, IL: Scott Foresman.
-
(1975)
Group Techniques for Program Planning
-
-
Delbecq, A.L.1
Van De Ven, A.2
Gustafson, D.H.3
-
11
-
-
0034186477
-
Long-term care in the United States: An overview
-
Feder, J., Komisar, H. L., and Niefeld., M. (2000). "Long-term care in the United States: An overview." Health Affairs, 19(3), 40-56.
-
(2000)
Health Affairs
, vol.19
, Issue.3
, pp. 40-56
-
-
Feder, J.1
Komisar, H.L.2
Niefeld, M.3
-
12
-
-
79952161093
-
NGT plus MDS: An adaptation of the Nominal Group Technique for ill-structured problems
-
Frankel, S. (1987). NGT plus MDS: An adaptation of the Nominal Group Technique for ill-structured problems. Journal of Applied Behavioral Science, 23(4), 543-551.
-
(1987)
Journal of Applied Behavioral Science
, vol.23
, Issue.4
, pp. 543-551
-
-
Frankel, S.1
-
14
-
-
0032091087
-
The customer satisfaction dilemma facing managed care organizations
-
Halstead, D., Casavant, R., and Nixon, J. (1998). "The customer satisfaction dilemma facing managed care organizations." Health Care Strategic Management, 16(6), 18-20.
-
(1998)
Health Care Strategic Management
, vol.16
, Issue.6
, pp. 18-20
-
-
Halstead, D.1
Casavant, R.2
Nixon, J.3
-
15
-
-
0742269241
-
Listen to your elders!
-
Innes, J. B. (1998). "Listen to your elders!" Nursing Home, 47(3), 43-44.
-
(1998)
Nursing Home
, vol.47
, Issue.3
, pp. 43-44
-
-
Innes, J.B.1
-
16
-
-
0032513473
-
Gaps in services: Medicare HMOs lack full range of services for chronically ill
-
Kertesz, L. (1998). "Gaps in services: Medicare HMOs lack full range of services for chronically ill." Modern Healthcare, 28(11), 40-41.
-
(1998)
Modern Healthcare
, vol.28
, Issue.11
, pp. 40-41
-
-
Kertesz, L.1
-
18
-
-
0028872491
-
The patient as the pivot point for quality in health care delivery
-
Lengnick-Hall, C. A. (1995). "The patient as the pivot point for quality in health care delivery." Hospital & Health Services Administration, 40(1), 25-39.
-
(1995)
Hospital & Health Services Administration
, vol.40
, Issue.1
, pp. 25-39
-
-
Lengnick-Hall, C.A.1
-
19
-
-
0030493427
-
Customer contributions to quality: A different view of the customer-oriented firm
-
Lengnick-Hall, C. A. (1996). "Customer contributions to quality: A different view of the customer-oriented firm." Academy of Management Review, 21(3), 791-824.
-
(1996)
Academy of Management Review
, vol.21
, Issue.3
, pp. 791-824
-
-
Lengnick-Hall, C.A.1
-
20
-
-
0034328367
-
Update on the nation's health care system: 1997-1999
-
Lesser, C., and Ginsburg, P. (2000). "Update on the nation's health care system: 1997-1999. Health Affairs, 19(6), 206-216.
-
(2000)
Health Affairs
, vol.19
, Issue.6
, pp. 206-216
-
-
Lesser, C.1
Ginsburg, P.2
-
21
-
-
0004230940
-
-
Ann Arbor, Michigan: Health Administration Press
-
Luft, H. S. (1994). HMOs and the Elderly. Ann Arbor, Michigan: Health Administration Press.
-
(1994)
HMOs and the Elderly
-
-
Luft, H.S.1
-
22
-
-
0742321548
-
Seeking common ground: A history of labor and Blue Cross
-
Markowitz, G., and Rosner, D. (1991). "Seeking common ground: A history of labor and Blue Cross." Journal of Health Politics, Policy, and Law, 13(3), 453-468.
-
(1991)
Journal of Health Politics, Policy, and Law
, vol.13
, Issue.3
, pp. 453-468
-
-
Markowitz, G.1
Rosner, D.2
-
23
-
-
77954824550
-
Physicians' perceptions of medical errors
-
Paper presented, Denver, Colorado
-
Menachemi, N., Shewchuk, R. M., and O'Connor, S. J. (2002). "Physicians' perceptions of medical errors." Paper presented at the Annual Meeting of the Academy of Management, Denver, Colorado.
-
(2002)
Annual Meeting of the Academy of Management
-
-
Menachemi, N.1
Shewchuk, R.M.2
O'Connor, S.J.3
-
24
-
-
84936823916
-
-
Newbury Park, CA: Sage Publications
-
Morgan, G. (1996). Images of Organizations. Newbury Park, CA: Sage Publications.
-
(1996)
Images of Organizations
-
-
Morgan, G.1
-
26
-
-
0001899030
-
A conceptual model of service quality and service satisfaction: Compatible goals, different concepts
-
T. A. Swartz, D. E. Bowen, and S. W. Brown (Eds.), Greenwich, CT: JAI Press
-
Oliver, R. L. (1993). "A conceptual model of service quality and service satisfaction: Compatible goals, different concepts." In T. A. Swartz, D. E. Bowen, and S. W. Brown (Eds.), Advances in Services Marketing and Management: Research and Practice, (Vol. 2, pp. 65-85). Greenwich, CT: JAI Press.
-
(1993)
Advances in Services Marketing and Management: Research and Practice
, vol.2
, pp. 65-85
-
-
Oliver, R.L.1
-
27
-
-
0029018434
-
Case management of older adults in health maintenance organizations
-
Pacala, J. T., Boult, C., Hepburn, K. W., Kane, R. A., Kane, R. L., Malone, J. K., Morishita, L., and Reed, R. L. (1995). "Case management of older adults in health maintenance organizations." Journal of the American Geriatrics Society, 43(5), 538-542.
-
(1995)
Journal of the American Geriatrics Society
, vol.43
, Issue.5
, pp. 538-542
-
-
Pacala, J.T.1
Boult, C.2
Hepburn, K.W.3
Kane, R.A.4
Kane, R.L.5
Malone, J.K.6
Morishita, L.7
Reed, R.L.8
-
28
-
-
0742303919
-
Rumblings from an institutional 'Parliament of Selves': Multiple identities and identity conflicts in the health care industry
-
Boston, MA
-
Pratt, M. G., and Foreman, P. (1997). "Rumblings from an institutional 'Parliament of Selves': Multiple identities and identity conflicts in the health care industry." Symposium presented at the 1997 Annual Meeting of the Academy of Management. Boston, MA.
-
(1997)
Symposium Presented at the 1997 Annual Meeting of the Academy of Management
-
-
Pratt, M.G.1
Foreman, P.2
-
32
-
-
0003474550
-
-
New York, NY: Academic Press
-
Schiffman, S. S., Reynolds, M. L., and Young, F. W. (1981). Introduction to Multidimensional Scaling. New York, NY: Academic Press.
-
(1981)
Introduction to Multidimensional Scaling
-
-
Schiffman, S.S.1
Reynolds, M.L.2
Young, F.W.3
-
34
-
-
0031803257
-
Aging and primary care: An overview of organizational and behavioral issues in the delivery of healthcare services to older Americans
-
Sofaer, S. (1998). "Aging and primary care: An overview of organizational and behavioral issues in the delivery of healthcare services to older Americans." Health Services Research, 33(2) Part II, 298-321.
-
(1998)
Health Services Research
, vol.33
, Issue.2 PART II
, pp. 298-321
-
-
Sofaer, S.1
-
35
-
-
0003552825
-
-
Chicago, IL: SPSS, Inc.
-
Statistical Package for the Social Sciences (1998). SPSS Professional Statistics 8.0. Chicago, IL: SPSS, Inc.
-
(1998)
SPSS Professional Statistics 8.0
-
-
-
36
-
-
0025974399
-
In search of service quality measures: Some questions regarding psychometric properties
-
Shewchuk, R. M., O'Connor, S. J., and White, J. B. (1991). "In search of service quality measures: Some questions regarding psychometric properties." Health Services Management Research, 4(1), 65-75.
-
(1991)
Health Services Management Research
, vol.4
, Issue.1
, pp. 65-75
-
-
Shewchuk, R.M.1
O'Connor, S.J.2
White, J.B.3
-
37
-
-
0002570338
-
Understanding the meaning of health care management research through the use of a cognitive mapping approach
-
M. D. Fottler, G. T. Savage, J. D. Blair, and G. T. Payne, (Eds.). New York, NY: JAI Press
-
Shewchuk, R. M., O'Connor, S. J., Fottler, M. D., and Trinh, H. Q. (2001). "Understanding the meaning of health care management research through the use of a cognitive mapping approach." In M. D. Fottler, G. T. Savage, J. D. Blair, and G. T. Payne, (Eds.), Advances in Health Care Management, (Vol. 2, pp. 63-90). New York, NY: JAI Press.
-
(2001)
Advances in Health Care Management
, vol.2
, pp. 63-90
-
-
Shewchuk, R.M.1
O'Connor, S.J.2
Fottler, M.D.3
Trinh, H.Q.4
-
38
-
-
0034195761
-
Control-related motivations, capabilities, and preferences among patients: The roles of primary and secondary control in older adulthood
-
Tangsrud, R., and Smith, M. C. (2000). "Control-related motivations, capabilities, and preferences among patients: The roles of primary and secondary control in older adulthood." Journal of Business Research, 48(3), 259-266.
-
(2000)
Journal of Business Research
, vol.48
, Issue.3
, pp. 259-266
-
-
Tangsrud, R.1
Smith, M.C.2
-
39
-
-
0028302849
-
Distinguishing service quality from satisfaction in developing health care marketing strategies
-
Taylor, S. A. (1994). "Distinguishing service quality from satisfaction in developing health care marketing strategies." Hospital & Health Services Administration, 39(2), 221-236.
-
(1994)
Hospital & Health Services Administration
, vol.39
, Issue.2
, pp. 221-236
-
-
Taylor, S.A.1
-
40
-
-
0003100139
-
Concept mapping: Soft science or hard art
-
W. Trochim (Ed.)
-
Trochim, W. (1989). "Concept mapping: Soft science or hard art." W. Trochim (Ed.), Evaluation and Program Planning, 12, 87-110.
-
(1989)
Evaluation and Program Planning
, vol.12
, pp. 87-110
-
-
Trochim, W.1
-
41
-
-
0022958788
-
Conceptualization for evaluation and planning
-
Trochim, W. and Linton, R. (1986). "Conceptualization for evaluation and planning." Evaluation and Program Planning, 9, 289-308.
-
(1986)
Evaluation and Program Planning
, vol.9
, pp. 289-308
-
-
Trochim, W.1
Linton, R.2
-
42
-
-
0002156116
-
Multiple organizational identities in health care
-
Paper presented. Boston, MA
-
Van de Ven, A. H., Bunderson, J. S., and Lofstrom, S. M. (1997). "Multiple organizational identities in health care." Paper presented at the 1997 Annual Meeting of the Academy of Management. Boston, MA.
-
(1997)
1997 Annual Meeting of the Academy of Management
-
-
Van De Ven, A.H.1
Bunderson, J.S.2
Lofstrom, S.M.3
-
43
-
-
0029823555
-
The promise and performance of HMOs in improving outcomes in older adults
-
Wagner, E. H. (1996). "The promise and performance of HMOs in improving outcomes in older adults." Journal of the American Geriatrics Society, 44, 1251-1257.
-
(1996)
Journal of the American Geriatrics Society
, vol.44
, pp. 1251-1257
-
-
Wagner, E.H.1
-
44
-
-
0003182751
-
Types of managed care organizations
-
Peter R. Kongstvedt (ed.). Gaithersburg, MD: Aspen Publishers, Inc.
-
Wagner, E. R. (1996). "Types of managed care organizations." In Peter R. Kongstvedt (ed.), The Managed Health Care Handbook, 3rd Edition (pp. 34-45). Gaithersburg, MD: Aspen Publishers, Inc.
-
(1996)
The Managed Health Care Handbook, 3rd Edition
, pp. 34-45
-
-
Wagner, E.R.1
-
45
-
-
0029773862
-
Differences in 4-year health outcomes for elderly and poor, chronically ill patients treated in HMO and fee-for-service systems
-
Ware, J. E., Bayliss, M. S., Rogers, W. H., Kosinski, M., and Tarlov, A. R. (1996). "Differences in 4-year health outcomes for elderly and poor, chronically ill patients treated in HMO and fee-for-service systems." Journal of the American Medical Association, 276, 1039-1041.
-
(1996)
Journal of the American Medical Association
, vol.276
, pp. 1039-1041
-
-
Ware, J.E.1
Bayliss, M.S.2
Rogers, W.H.3
Kosinski, M.4
Tarlov, A.R.5
-
46
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
Zeithaml, V. A. (1988). "Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence." Journal of Marketing, 52, 2-22.
-
(1988)
Journal of Marketing
, vol.52
, pp. 2-22
-
-
Zeithaml, V.A.1
-
47
-
-
0031832518
-
Organizational structure and the delivery of primary care to older Americans
-
Zinn, J. S., and Mor, V. (1998). "Organizational structure and the delivery of primary care to older Americans." Health Services Research, 33(2) Part II, 354-380.
-
(1998)
Health Services Research
, vol.33
, Issue.2 PART II
, pp. 354-380
-
-
Zinn, J.S.1
Mor, V.2
|