Embracing the feedback: An award winner's experience

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 214-218

  Simpson, Russell ^a   Meegan, Sarah ^b   O'Neill, Edel ^b  

^a BT Group   (United Kingdom)

^b UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542378749     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988947     Document Type: Article

References (4)

1. ADAMS, J., HAYES, J. & HOPSON, B. (1976) Transitions: Understanding and Managing Personal Change (Oxford, Martin Robinson).
2. HILLMAN G.P. (1994) Making self-assessment successful, The TQM Magazine, 6, pp. 29-31.
3. KAPLAN, R.S. & NORTON, D.P. (1992) The balanced scorecard - measures that drive performance, Harvard Business Review, Jan/Feb.
4. VAN DER WIELE et al. (1996) State-of-the-art study on self-assessment, The TQM Magazine, 7, pp. 13-17.