The Psychologist's Role in Measuring and Improving Customer Satisfaction

Consulting Psychology Journal

Volumn 51, Issue 1, 1999, Pages 37-46

  Shahani Denning, Comila ^a   Barriere, Michael ^a   Shapiro, Terri ^a   Kaplan, Ira ^a   Metlay, William ^a  

^a HOFSTRA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442328036     PISSN: 10659293     EISSN: None     Source Type: Journal    
DOI: 10.1037/1061-4087.51.1.37     Document Type: Article

References (17)

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