The Springboard: A strategy for continuous improvement of small and medium-sized companies

Total Quality Management

Volumn 8, Issue 2 SUPPL. 1, 1997, Pages 183-186

  Hellsten, Ulrika ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 21744445742     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412979965     Document Type: Article

References (12)

1. BERGMAN, B. & KLEFSJÖ, B. (1994) Quality from Customer Needs to Customer Satisfaction (London, McGraw-Hill).
2. DEMING, W.E. (1986) Out of the Crises (Cambridge, MA, MIT/Centre for Advanced Engineering Study).
3. DEMING, W.E. (1994) The New Economics for Industry, Government, Education (Cambridge, MA, MIT/Center for Advanced Engineering Study).
4. GARVIN, D.A. (1991) How the Baldrige Award really works, Harvard Business Review, November-December, pp. 80-93.
5. GHOBADIAN, A. & GALLEAR, D. (1996) Total quality management in SME's, Omega, 24, pp. 83-106.
6. HELLSTEN, U. (1996) Språngbrädan (Luleå, Division of Quality Technology and Statistics, Luleå University of Technology).
7. HENRICKS, M. (1992) Quality makes a difference, Small Business Reports, pp. 29-38.
8. HEWITT, S. (1996) Do you speak excellence?, European Quality, 3, pp. 14-16.
9. HILLMAN, G.P. (1994) Making self-assessment successful, TQM Magazine, 6, pp. 29-31.
10. KNOTTS, U.S. JR, PARRISH, L.G. JR & EVANS, C.R. (1993) What does the US business community really think about the Baldrige Award?, Quality Progress, May, pp. 49-53.
11. PRICE, M.J. & CHEN, E.E. (1993) TQM in a small, high-technology company, California Management Review, 35, pp. 96-117.
12. SIQ (1996) The Swedish Quality Award 1996, Guidelines (Gothenburg, Swedish Institute for Quality).