Measuring Client Satisfaction with Public Education III: Group Effects in Client Satisfaction

Journal of Applied Measurement

Volumn 4, Issue 4, 2003, Pages 326-334

  Bond, Trevor G ^a   King, John A ^a  

^a JAMES COOK UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

CLIENT SATISFACTION; RASCH MODEL;

COMPUTER SOFTWARE; DATA REDUCTION; EDUCATION; ERROR ANALYSIS; ESTIMATION; MATHEMATICAL MODELS; STUDENTS;

CUSTOMER SATISFACTION;

ABORIGINE; ADOLESCENT; ADULT; AUSTRALIA; CAREGIVER; CHILD; COMPARATIVE STUDY; CONSUMER; HANDICAPPED CHILD; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; PARENT; PSYCHOLOGICAL ASPECT; REVIEW; SCHOOL; STANDARD; STATISTICAL MODEL; STATISTICS;

ADOLESCENT; ADULT; AUSTRALIA; CAREGIVERS; CHILD; CONSUMER SATISFACTION; DATA COLLECTION; DISABLED CHILDREN; HUMANS; MODELS, STATISTICAL; OCEANIC ANCESTRY GROUP; PARENTS; PROGRAM EVALUATION; SCHOOLS;

EID: 0348226106     PISSN: 15297713     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (9)

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3. Bond, T. G., and King, J. A. (1998) School Opinion Survey State Report. Townsville, QLD, Australia: James Cook University. (Contracted Research report with 1200 individual site reports for Education Queensland.)
4. Bond, T. G., and King, J.A. (2003). Measuring client satisfaction with public education II: Comparing schools with state benchmarks. Journal of Applied Measurement, 4, 258-268.
5. Bond, T. G., King, J. A., and Rigano, D. (1997). School Opinion Survey, Parent and Student Forms. Townsville, QLD, Australia: James Cook University.
6. King, J. A., and Bond, T. G. (2003). Measuring client satisfaction with public education I: Meeting competing demands in establishing state benchmarks. Journal of Applied Measurement, 4, 111-123.
7. Masters, G. N. (1982). A Rasch model for partial credit scoring. Psychometrika, 47, 149-174.
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