The Impact of a Nursing Triage Line on the Use of Emergency Department Services in a Military Hospital

Military Medicine

Volumn 168, Issue 12, 2003, Pages 981-985

  O'Rourke, Kathleen M ^a   Roddy, Mary ^b   King, Rosemary ^b   Custer, Michael ^c   Sprinkle, Leticia ^d   Horne, Eva ^e  

^a MEDICAL UNIVERSITY OF SOUTH CAROLINA   (United States)

^b UNIVERSITY OF TEXAS SCHOOL OF PUBLIC HEALTH   (United States)

^c USACHPPM   (United States)

^d WILLIAM BEAUMONT ARMY MEDICAL CENTER   (United States)

^e GEORGIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CHILD; COMPARATIVE STUDY; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; FEMALE; HEALTH CARE QUALITY; HUMAN; MALE; NURSING; PATIENT REFERRAL; PUBLIC HOSPITAL;

ADOLESCENT; ADULT; CHILD; CHILD, PRESCHOOL; EMERGENCY NURSING; EMERGENCY SERVICE, HOSPITAL; FEMALE; HOSPITALS, MILITARY; HUMANS; MALE; MIDDLE AGED; REFERRAL AND CONSULTATION; REMOTE CONSULTATION; TRIAGE;

EID: 0347478217     PISSN: 00264075     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (23)

1. Grument G: Telephone therapy: a review and case report. Am J Orthopsychiatry 1979; 49: 574-84.
2. Salk ED, Schriger DL, Hubbell KA, Schwartz BL: Effect of visual cues, vital signs and protocols on triage: a prospective randomized crossover trial. Ann Emerg Med 1998; 32: 655-64.
3. Wuerz R, Fernandez C, Alarcon J: Inconsistency of emergency department triage. Ann Emerg Med 1998; 32: 431-5.
4. Wachter DA, Brillman JC, Lewi sJ, Sapien RE: Pediatric telephone triage protocols: standardized decision-making or a false sense of security? Ann Emerg Med 1999; 33: 388-94.
5. Dale J: Primary care: nurse led telephone triage and advice out of hours. Nurs Stand 1998; 12: 41-5.
6. Brillman JC, Doezema D, Tandberg D, et al: Triage: limitations in predicting the need for emergent care and hospital admission. Ann Emerg Med 1996; 27: 493-500.
7. McCaig LF: National Hospital Ambulatory Medical Care Survey, p 245. Atlanta, GA, Center for Disease Control and Prevention, 1992.
8. Young GP, Wagner MB, et al: Ambulatory visits to hospital emergency departments: patterns and reasons for use: 24 hours in the ED study group. JAMA 1996; 276: 460-5.
9. Derlet RW, Kinser D, Ray L, Hamilton B, McKensie J: Prospective identification and triage of nonemergency patients out of an emergency department: a 5-year study. Ann Emerg Med 1995; 26: 215-9.
10. Waldrop R, Harper D, et al: Prospective assessment of triage in an urban emergency department. South Med J 1997; 90: 1208-12.
11. Padgett DK, Brodsky B: Psychosocial factors influencing non-urgent use of the emergency room: a review of the literature and recommendations for research and improved service delivery. Soc Sci Med 1992; 35: 1189-97.
12. Levy JC, Rosenkrans J, Lamb FA, et al: Development and field-testing of protocols for the management of pediatric telephone calls. Pediatrics 1979; 64: 558-63.
13. Strasser PH, Levy JC, et al: Controlled clinical trials of pediatric telephone protocols. Pediatrics 1979; 64: 553-7.
14. Katz HO, Pozen J, Mushlin AI: Quality assessment of a telephone care system utilizing non-physician personnel. Am J Public Health 1978; 68: 31-8.
15. Lowe RA, Bindmen AB, Ulrich SK, et al: Refusing care to emergency departments: evaluation of published triage guidelines. Ann Emerg Med 1994; 23: 286-93.
16. Lowe RA, Bindman AB: Judging who needs emergency department care: a prerequisite for policy-making. Am J Emerg Med 1997; 15: 133-6.
17. Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, Slusarski M: After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics 1993; 92: 670-9.
18. Franco S, Mitchell C, et al: Primary care physician access and gatekeeping: a key to reducing emergency department use. Clin Pediatr 1997; 36: 63-8.
19. Barber J, King W, et al: Evaluation of emergency department referrals by telephone triage. Pediatrics 2000; 105: 819-21.
20. Rivara FP, Wall HP, et al: Pediatric nurse triage: it's efficacy, safety, and implications for care. Ann Emerg Med 1986; 140: 205-10.
21. Schuman A: Is there a pediatric call center in your future? Contemp Pediatr 1998; 15: 75-93.
22. Hosmer DW, Lemeshow SL: Applied Logistic Regression. Ed 2. New York, John Wiley & Sons, 2000.
23. Andrulis D, Kellerman AL, et al: Emergency departments and crowding in the U.S. teaching hospitals. Ann Emerg Med 1991; 20: 980-6.