Pediatric telephone triage protocols: Standardized decisionmaking or a false sense of security?

Annals of Emergency Medicine

Volumn 33, Issue 4, 1999, Pages 388-394

  Wachter, D A ^a   Brillman, J C ^a   Lewis, J ^a   Sapien, R E ^a  

^a UNIVERSITY OF NEW MEXICO SCHOOL OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; HUMAN; MEDICAL DECISION MAKING; PRIORITY JOURNAL; QUESTIONNAIRE; RELIABILITY; REPRODUCIBILITY; STANDARDIZATION; TELEPHONE;

EID: 0032918459     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0196-0644(99)70301-X     Document Type: Article

References (39)

1. JC Brillman D Doezema D Tandberg Triage: Limitations in predicting need for emergent care and hospital admission Ann Emerg Med 27 1996 493 500
2. DP Andrulis A Kellermann EA Hintz Emergency departments and overcrowding in United States teaching hospitals Ann Emerg Med 20 1991 980 986
3. DW Baker CD Stevens RH Brook Patients who leave a public hospital emergency department without being seen by a physician JAMA 266 1991 1085 1090
4. AB Bindman K Grumbach D Keane Consequences of queueing for care at a public hospital emergency department JAMA 266 1991 1091 1096
5. LM Stock GE Bradley RJ Lewis Patients who leave emergency departments without being seen by a physician: Magnitude of the problem in Los Angeles County Ann Emerg Med 23 1994 294 298
6. TA Schmidt KV Isersen GC Freas Ethics of emergency department triage: SAEM position statement Acad Emerg Med 2 1995 990 995
7. RE Hurley DA Freund DE Taylor Emergency room use and primary care case management: Evidence from four Medicaid demonstration programs Am J Public Health 79 1989 730 733
8. N Fleming H Jones The impact of outpatient and emergency room use on costs in the Texas Medicaid program Med Care 21 1983 892 910
9. J Kasper The importance of type of usual source of care for children’s physician access and expenditures Med Care 25 1987 386 398
10. AM Gadomski V Perkis L Horton Diverting managed care Medicaid patients from pediatric emergency department use Pediatrics 95 1995 170 178
11. FP Rivara HP Wall P Worley Pediatric nurse triage Am J Dis Child 140 1986 205 210
12. H Hansagi B Carlsson B Brismar The urgency of care need and patient satisfaction at a hospital emergency department Health Care Manage Rev 17 1992 71 75
13. PC Milner JP Nicholl BT Williams Variation in demand for accident and emergency departments in England 1974–1985 J Epidemiol Community Health 42 1988 274 278
14. PJ Hobday Patients attending casualty from one group practice Practitioner 232 1988 552 555
15. DP Beusching A Jablonowski E Vesta Inappropriate emergency department visits Ann Emerg Med 14 1985 672 676
16. RI Haddy ME Schmaler RJ Epting Nonemergency emergency room use in patients with and without primary care physicians J Fam Pract 24 1987 389 392
17. O Edhag M Olsson M Rosenqvist Emergency room triage by a medical specialist Scand J Soc Med 2 1986 93 96
18. RW Derlet DA Nishio LM Cole Triage of patients out of the emergency department: Three-year experience Am J Emerg Med 10 1992 195 199
19. LL Kuensting “Triaging out” children with minor illnesses from an emergency department by a triage nurse: Where do they go? J Emerg Nurs 21 1995 102 108
20. JC Levy J Rosekrans GA Lamb Development and field testing of protocols for the management of pediatric telephone calls Pediatrics 64 1979 558 563
21. SR Poole BD Schmitt T Carruth After-hours telephone coverage: The application of an area-wide telephone triage and advice system for pediatric practices Pediatrics 92 1993 670 679
22. PH Strasser JC Levy GA Lamb Controlled clinical trial of pediatric telephone protocols Pediatrics 64 1979 553 557
23. CF Stirewalt MW Linn G Godoy Effectiveness of an ambulatory care telephone service in reducing drop-in visits and improving satisfaction with care Med Care 20 1982 739 748
24. HP Katz J Pozen AI Mushlin Quality assessment of a telephone care system utilizing non-physician personnel Am J Public Health 68 1978 31 38
25. BD. Schmitt Pediatric Telephone Protocols: A Quick Reference 1994 : Decision Press Littleton, CO
26. JE Strain JD Miller The preparation, utilization, and evaluation of a registered nurse trained to give telephone advice in a private pediatric office Pediatrics 47 1971 1051 1055
27. JL Fleiss Measuring nominal scale agreement among many raters Psychol Bull 76 1971 378 382
28. HC Kraemer S Thiemann How Many Subjects? Statistical Power Analysis in Research. 1987 : Sage Publications Newbury Park, CA
29. S Read S George L Westlake Piloting an evaluation of triage Int J Nurs Stud 29 1992 275 288
30. JE Ott J Bellaire P Machotka Patient management by telephone by child health associates and pediatric house officers J Med Educ 49 1974 596 600
31. SZ Yanovski JA Yanovski JD Malley Telephone triage by primary care physicians Pediatrics 89 1992 701 706
32. LO Wilson FP Wilson M Wheeler Computerized triage of pediatric patients: Automated triage algorithms Ann Emerg Med 10 1981 636 640
33. DA Berman ST Coleridge TA McMurry Computed algorithm-directed triage in the emergency department Ann Emerg Med 18 1989 141 144
34. S Albin S Wassertheil-Smoller S Jacobson Evaluation of emergency room triage performed by nurses Am J Public Health 65 1976 1063 1068
35. KN Shaw SM Selbst FM Gill Indigent children who are denied care in the emergency department Ann Emerg Med 19 1990 59 62
36. JD Losek CM Walsh-Kelly JF Altstadt HMO’s and pediatric emergency care Pediatr Emerg Care 3 1987 79 81
37. RA Lowe AB Bindman SK Ulrich Refusing care to emergency department patients: Evaluation of published triage guidelines Ann Emerg Med 23 1994 286 293
38. A Birnbaum EJ Gallagher M Utkewicz Failure to validate a predictive model for refusal of care to emergency department patients Acad Emerg Med 1 1994 213 217
39. SD Pearson L Goldman TB Garcia Physician response to a prediction rule for the triage of emergency department patients with chest pain J Gen Intern Med 9 1994 241 247